Employee engagement is a hot topic right now. And rightfully so. It has taken a hard hit during the last years with worldwide resignations, mass layoffs, and quiet quitting. Based on [this Gallup report](https://www.gallup.com/workplace/468233/employee-engagement-needs-rebound-2023.aspx), we’re experiencing the lowest ratio of engaged to actively disengaged U.S. employees since 2013. Why? Starting in early 2020, employees faced a rollercoaster of changes — from sudden office closures to navigating the challenges of remote work in isolation, to a gradual return to an office environment very different from what they once knew. Stress, uneasiness and loneliness are just a few of the emotions employees are experiencing.
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As a result, employees began to “check out” at an alarming rate: out of the organizations [surveyed by WorkTango and HR.com](https://www.worktango.com/resources/reports/the-future-of-employee-engagement-2023-research-report), only 11% say that the majority (81% to 100%) of their workforce is well engaged. And two-fifths admit that employee engagement has been lower over the last year. While employees continue to fulfill their job responsibilities, they are not going above and beyond like engaged individuals. Simply put, they were clocking in their hours, but not investing their energy or passion. And that’s not laziness as one might say. Rather, it is a response to the pervasive feelings of undervaluation and unappreciation in the workplace.
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And this response costs a lot: [employee disengagement costs the U.S. economy $450-550 billion every year](https://www.conference-board.org/topics/dna-of-engagement/dna-of-engagement-2017-engagement-ecosystem). That’s partly because employees’ lack of motivation and lower sense of responsibility results in lower productivity, errors in work, missed deadlines, poor customer service, and lower profits. A single disengaged employee can cost a company about $3,400 in lost productivity for every $10,000 in salary. It’s also because many disengaged employees quit their jobs at some point, leaving the employer to reinvest in hiring, onboarding, and training. Many of them even spread negativity through word of mouth, harming an organization’s chances of attracting quality hires.
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As companies strive to create an environment that fosters employee engagement and fulfillment, the integration of Artificial Intelligence can be a game-changer. In this blog post, we'll delve into how AI technologies can be used by HR to create and adopt practices that positively impact employee engagement, ultimately enhancing overall workplace satisfaction. 

## What is employee engagement and why it’s important?

Employee engagement embodies the commitment, extra effort, passion, and zeal that employees have for their work and their company. It reflects a deep connection that motivates them. Engaged employees show a drive to excel, derive satisfaction from their contributions, and foster a deep sense of loyalty towards their employer. They are wholeheartedly dedicated to their job, actively contribute to company success, and are willing to go above and beyond what is expected of them. They don’t just show up for work and perform their job, they invest personally in it and genuinely care about performing well within the organization.
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Employee engagement is crucial for creating a positive and productive work environment, leading to good organizational performance. It significantly impacts business success, including increased productivity, higher retention rates, lower turnover, decreased burnout and higher profitability. According to a [study conducted by Harvard Business Review](https://hbr.org/resources/pdfs/comm/achievers/hbr_achievers_report_sep13.pdf), 71% of executives verify that employee engagement is a huge contributor to organizational success: 

- **Increased productivity**: Engaged workers are more likely to be motivated, productive, and committed to their work. They also collaborate better, share ideas and knowledge, and take ownership of their work, resulting in higher quality work. 
- **Higher retention rates**: According to the Oxford Handbook of Positive Psychology at Work, an engaged employee is 87% less likely to leave the company. This reduces employee turnover costs.  
- **Increased revenue**: [Research by Gallup](https://news.gallup.com/poll/241649/employee-engagement-rise.aspx) concluded that highly engaged employees contribute to 21% higher profitability (think about increased productivity and lower turnover). This is also in part due to higher customer loyalty: Gallup also found that improving employee engagement also leads to a 10% rise in customer ratings and a 20% rise in sales. Engaged employees are more likely to provide exceptional customer service and create a positive customer experience. 
- **Reduced absenteeism**: Engaged employees are more likely to feel connected to their job and their company, resulting in stronger commitment to attendance and higher accountability. [Research by Gallup](https://news.gallup.com/poll/241649/employee-engagement-rise.aspx) shows that when employee engagement is high, companies experience a 41% reduction in absenteeism. 
- **Decreased burnout**: Employees who exhibit lower levels of engagement are more prone to experiencing heightened levels of stress. This stress, in turn, harms their engagement, establishing a self-perpetuating cycle that can be challenging to disrupt. 

However, fostering employee engagement requires more than just financial incentives or perks. It involves creating a culture that values and respects individuals, provides meaningful work, encourages open communication, and supports professional development. By investing in employee engagement, companies can unlock the full potential of their workforce and achieve long-term success.  

## What drives employee engagement?

Employees need more than a fleeting warm-fuzzy feeling and a decent salary (even if it helps them respond positively to employee engagement survey questions) to truly engage and excel in their roles.
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People want purpose and meaning from their work. They want to be known for what makes them unique. This is what drives employee engagement: meaningful work. This involves aligning an individual's skills and passions with their job responsibilities, enabling them to see the direct impact of their contributions on the organization's goals. Recognizing talented and high-performing employees, and their big and small accomplishments, is also essential for employee engagement.
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And they want relationships, particularly with a manager who can coach them to the next level. This is who drives employee engagement: a manager who gives them autonomy, empowers them, has a solid plan to help them develop professionally and provides them with a robust feedback loop.
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So how can AI be used by HR to positively affect these employee engagement drivers? 

## Using AI to boost employee engagement

The first step to enhancing employee engagement is for leaders to understand the current status. AI tools can delve into employee data to discern individual needs and preferences. AI algorithms analyze sentiments and behavior patterns, unveiling the factors that drive engagement and those that hinder it. With this newfound insight, HR professionals can tailor employee experiences, creating a workplace where individuals feel valued and heard.
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Let’s see how they can use AI to reshape their practices in the main areas that drive and boost employee engagement.  

### Meaningful work

- **Aligning skills and passions to job responsibilities**: This starts at the recruiting stage and sets the right tone from the start. AI algorithms can analyze job requirements, candidate profiles and interests, and conduct personality evaluation based on various data points such as resumes, social media activity, and online assessments. They can then suggest candidates whose skills, preferences and passions closely align with the job responsibilities, increasing the probability of high employee engagement. While on the job, the same AI tools can be used to suggest the right fit when thinking about promotions and cross-company moves, ensuring better alignment between employee “wants” and company needs.  
- **Removing unnecessary tasks with automation**: Unnecessary tasks not only impede efficiency and profit but are also frustrating for employees. Mundane routine tasks and extra steps prompt employees to switch on cruise control, which essentially means they’re not engaging with their work. For example, if an IT helpdesk agent must log every minor change made to a ticket, they’ll probably spend twice as long on resolving it while being half as invested – and wasting precious time that could be dedicated to the actual issue resolution. Automating the process — in this case, with an [AI helpdesk](https://www.gaspar.ai/) that offers smart ticketing, automated tracking and status updates — allows the helpdesk agent to focus on what has a real impact: resolving the request. 

### Recognition

- **Performance analytics**: AI can analyze performance data to identify trends, patterns, and areas of excellence within the company. This insight can inform strategic recognition initiatives and help leaders identify high-performing teams or individuals deserving of special recognition.  
- **Regular recognition and achievements celebration**: AI can automate the administration of recognition programs by tracking and analyzing employee achievements, milestones, or positive contributions. This automation empowers leaders to acknowledge achievements regularly rather than quarterly or yearly. Regular celebrations demonstrate that employee contributions are pivotal, nurturing a positive and engaged workforce.  
- **Offering personalized rewards**: AI can help tailor benefits and recognition initiatives to match employees’ preferences, communication styles, and cultural backgrounds. This ensures that recognition efforts resonate with each employee, increasing their effectiveness. The result is a workforce that feels cherished and inspired, igniting a blaze of enthusiasm that fuels productivity.  

### Autonomy

- **Effortless and autonomous issue resolution**: Chatbots integrated in the company’s chat platform can offer [automated resolution to common employee issues](https://www.gaspar.ai/blog/ai-employee-helpdesk-on-slack-msteams-jira), such as password resets, and instant approvals for access requests, time-off and much more. By having their issues instantly and autonomously resolved, employees can get back to work immediately and be more productive. They also feel less stressed and frustrated, increasing their satisfaction and desire to remain in the company. 
- **Easy access to company resources**: AI helpdesks serve as knowledge hubs offering instant responses to employee queries regarding things that matter to them: how-to info, IT troubleshooting, HR policies, benefits, and procedures. This enables them to perform their work autonomously without having to constantly rely on others for answers. 
- **Flexible work arrangements**: AI can optimize scheduling and resource allocation to accommodate flexible work arrangements such as remote work, flexible hours, or job sharing. By leveraging AI-powered scheduling tools, employees have more autonomy to manage their work schedules and achieve a better work-life balance. 

### Professional growth

- **Curated learning plans**: AI helpdesks can offer personalized recommendations for employee development and learning opportunities based on individual skillsets, career aspirations, and performance evaluations. AI curates relevant content and training resources, ensuring that employees are equipped to conquer any challenge that comes their way. This promotes continuous learning and growth within the company and makes employees happier and more engaged. 
- **Crafting personalized employee journeys**: AI-powered platforms analyze the employees’ skills, interests and performance, and match them with the most suitable career paths, roles, or opportunities within the company, greatly enhancing their engagement. AI-driven career development can also use data visualization, gamification, or storytelling to help employees explore and visualize their career options, scenarios, and outcomes.  

### Feedback

- **Real-time feedback and assessment**: AI-powered assessment tools can provide real-time feedback on employee performance, giving them timely insights and constructive critiques. They can identify strengths, weaknesses, and areas for improvement. This feedback can be used to personalize learning experiences, target skill development efforts, and track progress over time. This fosters a sense of ownership and accountability, empowering individuals to take control of their development and reach new heights of excellence. 

## The transformative power of AI

Mastering employee engagement nowadays is paramount. Employees who feel that their work is purposeful and that they are appreciated will be more engaged than those who don't, driving business success. Companies and HR teams that understand that AI can have a huge, positive effect on employee engagement, and adopt AI-powered technologies will have a great advantage. By better matching employee interests and passions to roles, responsibilities and projects, automating boring, non-impactful tasks, regularly recognizing good performers and crafting personalized employee journeys and rewards, AI transforms employee engagement. The possibilities for an engaged and inspired workforce are infinite!
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_Citations_

- _https://industrytechinsights.com/ai-takes-charge-how-hr-tech-is-redefining-employee-engagement/_
- _https://www.gartner.com/doc/reprints?id=1-2GF5ZESL&ct=240131&st=sb_ 
- _https://www.gallup.com/workplace/468233/employee-engagement-needs-rebound-2023.aspx_
- _https://www.worktango.com/resources/reports/the-future-of-employee-engagement-2023-research-report_ 
- _https://www.researchgate.net/publication/374327540_Employee_engagement_and_organizational_performance_
- _https://www.shiftbase.com/glossary/employee-engagement_

AI HR technologies for employee engagement

Learn how to use AI technologies for HR to reignite post-pandemic employee engagement! Discover game-changing strategies in this insightful guide.

The future of HR: how AI redefines employee engagement

Helpdesk teams are increasingly overwhelmed by the surge of employee requests. Traditional support is inefficient: resolutions are delayed, ticket backlogs grow, and strategic projects lack resources. As a result, employees struggle to complete their work, express dissatisfaction with IT and helpdesk teams, and find it challenging to access essential information. This situation leads to stressed support teams and unproductive, unhappy employees.
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To tackle this complexity, Gaspar AI offers a streamlined solution with a generative AI helpdesk that provides instant support. This blog will highlight our [integration with Microsoft Teams](https://www.gaspar.ai/blog/using-ms-teams-for-it-support), outlining its benefits, key features, and installation process. 

## What is Gaspar AI’s generative AI helpdesk?

A generative AI helpdesk for employee support allows your teams to complete tasks, find answers, and make informed decisions. This secure, always-available platform is designed for an AI-first world. Using advanced language models, it facilitates dynamic, human-like conversations and integrates seamlessly with various communication channels and IT systems. Employees can act, search, query, and generate content across multiple enterprise applications. Constantly improving generative models, AI-driven performance analytics, and customizable developer tools make it the future of assistance.
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Gaspar AI’s platform connects with various knowledge bases (like [Coda](https://www.gaspar.ai/blog/coda-integration), Notion, [Google Docs](https://www.gaspar.ai/blog/google-workspace-integration), Confluence, SharePoint, and more) and uses [Retrieval Augmented Generation](https://www.gaspar.ai/blog/retrieval-augmented-generation-and-enterprise-helpdesk) to find and provide relevant information. Advanced NLP ensures accurate, helpful, human-like responses tailored to the employee’s needs, with reduced instances of incorrect or misleading answers. Additionally, the platform [integrates with over 30 commonly used apps](https://www.gaspar.ai/integrations) to automate more than 100 tasks. Gaspar AI understands the intent behind queries, executes actions across different platforms, and automates tasks like password resets and software access approvals, freeing support agents from repetitive tasks. 

## Why integrate a generative AI helpdesk within Microsoft Teams?

Integrating a generative AI helpdesk with Microsoft Teams offers numerous benefits for organizations aiming to improve their service desk operations: 

- **Enhanced accessibility**: Employees can access the helpdesk directly within Microsoft Teams, making it convenient to seek help without switching platforms or needing technical knowledge. 

- **Streamlined communication**: Centralizing all helpdesk interactions in one platform simplifies communication and makes tracking and managing support requests easier. 

- **Increased user adoption**: Familiarity with Microsoft Teams increases the likelihood of employees using the AI helpdesk, leading to higher engagement and adoption rates. 

- **Enhanced collaboration**: Integration with Microsoft Teams facilitates better collaboration among employees and support agents, enabling easy sharing of information, documents, and updates within the same platform. 

- **Cost savings**: It reduces costs by consolidating tools and eliminating the need for separate service desk software licenses, maximizing the ROI of current Microsoft Teams investments. 

By embedding service desk capabilities within Microsoft Teams, companies can create a central hub for communication, collaboration, and problem-solving, simplifying workflows and fostering a culture of teamwork and knowledge sharing. 

## Gaspar AI for Microsoft Teams: Key features

When you integrate Microsoft Teams with Gaspar AI, you gain AI-powered features to enhance employee support operations and improve efficiency: 

- **Automated resolution**: Gaspar AI’s generative AI chatbot resolves at least 40% of employee issues automatically and instantly, including common problems like password resets, software provisioning, and access requests. 

- **Automated approvals**: Employees can request time off or access to channels, folders, and groups directly within Microsoft Teams. Both requesters and approvers can track the status on the same platform. 

- **Instant accurate answers**: Employees can instantly find information on HR policies, IT troubleshooting, and more by asking the AI virtual agent on Microsoft Teams, which searches knowledge bases and repositories to provide concise, cited summaries to at least 85% of their questions. 

- **Efficient internal communications**: Reach and engage employees with tailored messages directly through Microsoft Teams, such as software migration announcements, planned maintenance updates, or HR policy changes. 

- **No-code workflow automation**: Reduce manual work by 80% with customizable no-code workflows. 

- **Hassle-Free automated ITSM**: If auto-resolution is not possible, the platform creates a ticket on your ITSM, ensuring smooth handoff to the right agent, with easy ticket creation and status tracking on Microsoft Teams. 

## Setting up Gaspar AI on Microsoft Teams

Setting up Gaspar AI is straightforward. Begin with a free 21-day trial, then log in with your SSO. A member of our team will contact you for onboarding and to help you configure permissions and access controls, ensuring secure access to information based on user roles. The platform is highly customizable, allowing you to select the features and automation levels you need. We prioritize a seamless experience from setup to daily use, reflecting our enthusiasm for great software. 

## Benefits of Gaspar AI in the workplace

Implementing Gaspar AI on Microsoft Teams offers multiple benefits: 

- **More than 40% of issues resolved automatically**: The AI virtual agent resolves issues directly on Microsoft Teams, reducing repetitive requests and ticket volume. 

- **More than 85% of questions instantly answered**: Gaspar AI answers instantly and automatically most of employee queries, with no need for human intervention or search.

- **80% less manual work**: Automating repetitive tasks decreases manual work for end-users and helpdesk teams. 

- **Increased productivity**: Fast and accurate issue resolution minimizes downtime, enhancing workforce productivity. 

- **24/7 access to help**: The generative AI helpdesk is available anytime employees need it. 

- **More time for strategic projects**: Fewer tickets free up IT teams to focus on important projects. 

- **Decreased costs**: Reducing resolution times and inefficiencies lowers related costs, boosting company profitability. 

- **Happier employees**: Streamlined communication and efficient support lead to higher satisfaction, retention, and a positive workplace culture. 

To advance your AI journey, [schedule a call with us](https://www.gaspar.ai/demo-request) to discuss your needs and goals. You’ll also have the opportunity to see our platform in action and experience the power of generative AI firsthand.

Streamline your employee support with Gaspar AI's generative ΑΙ helpdesk for Microsoft Teams. Automate tasks, boost productivity, and enhance satisfaction!

MS Teams generative AI helpdesk: The future of employee support

IT operations and helpdesk support teams face a constant influx of inquiries and issues, often struggling to keep pace with the volume of requests. It's indicative that ticket volume has increased +35% in the last 2 years. This high workload can lead to delays in response times and challenges in providing timely assistance to employees (resolution time has increased by +57%), impacting overall support efficiency and employee satisfaction. At the same time, continuously answering the same questions and performing repetitive tasks that add zero value prevents IT operations and helpdesk teams from working on high-impact, strategic products that can positively change company processes and boost the bottom line.
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With Gaspar AI’s IT helpdesk platform, you can offer automated IT support solutions that improve your IT operations' efficiency, supercharge your teams’ productivity and free them up.
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An AI IT helpdesk is a system that uses artificial intelligence technologies to provide support and assistance for IT-related issues and queries. Instead of relying solely on human agents, AI-powered helpdesks are trained with LLMs and leverage natural language processing (NLP), machine learning, and other AI techniques to understand and respond to user inquiries automatically. These systems can handle a variety of tasks, including troubleshooting technical problems, providing guidance on software or hardware issues, offering self-service options for common queries, and escalating complex issues to human agents when necessary.
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AI IT helpdesks can improve efficiency by providing instant responses and resolving issues without human intervention, reducing the workload on human support staff and offering round-the-clock assistance. They can also analyze data to identify trends, optimize workflows, and improve the overall quality of IT support services.
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In this blog post, we will present some of the most common uses of Gaspar AI by IT operations and helpdesk teams.  

## Smart IT helpdesk automation and workload optimization

Automate repetitive tasks and offer instant, no-humans-involved solutions, while ensuring friendly, human-like interactions that enhance user experience.

1. **Automatically reset passwords**: 20% to 50% of all IT helpdesk tickets each year are for password resets according to the Gartner Group, and password tickets consume 31% to 40% of the help desk's time. Thanks to Gaspar AI they can be [automated](https://www.gaspar.ai/blog/how-to-get-rid-of-password-reset-requests-in-ten-seconds), saving helpdesk teams valuable time as they don’t need to get involved in the process anymore.

2. **Give access to folders and calendars**: It often happens that an employee might not have access to some folders or calendars they need. They can ask Gaspar, our AI chatbot, to give them access, and it will forward the request on Slack or MS Teams to the right person. They will approve or reject the request, and the employee will receive an update. No need for IT teams to intervene!  

3. **Provision hardware**: Ensure all employees get the hardware they need when they need it. Employees easily request it on Slack or MS Teams, and your IT team can then handle it. 

4. **Provision software in seconds**: Employees change roles, departments, projects – this means that they might need new licenses for apps they did not use before. Your helpdesk team can enable them to access them effortlessly. Again, everything is just a question away, and the whole approval process happens on Slack and MS Teams. 

5. **Email list, group and channel management**: With our AI-powered IT helpdesk, giving access to groups and email lists or removing users from channels is as easy and quick as sending a message.   

6. **Account management**: IT helpdesk teams can create new accounts, delete old ones and better manage existing ones in minutes by automating the process. 

7. **Offer instant IT info summaries to employees without getting involved**: Often, useful IT information is buried deep within files and systems and is hard to access, so employees keep contacting your helpdesk team about it. Gaspar AI empowers your workforce to instantly find it: IT troubleshooting, how-to questions, privacy policy, security FAQs and much more. Everything employees need is right at their fingertips, just a question away from our AI chatbot on Slack or MS Teams!  

8. **Know their projects’ deadlines**: Keeping up with project deadlines is crucial. With Gaspar AI it’s also super easy. IT operations and helpdesk employees ask our AI chatbot to give them an update and they instantly know what’s urgent and what’s not.  

9. **Automate onboarding and offboarding**: IT operations and helpdesk teams can use our no-code templates to craft custom workflows that automate these processes. Whenever there is a new hire or an employee leaves the company, they can deploy these custom workflows and make the procedure easier and more secure.  

## ITSM made easy

With traditional IT support or ITSM systems, users must contact IT operations and helpdesk teams via email or call, or log into the ITSM portal, raise a ticket and accurately describe their issue. Agents must manually review the tickets to prioritize and address incoming requests, ensure additional information is added to the ticket and continuously update its status. With our AI-powered IT helpdesk, your teams can now effortlessly create and manage tickets while information is automatically synced with your ITSM.  

1. **Offer quick and easy ticket creation on Slack or MS Teams**: For issues that need human attention, employees simply fill in a form on Slack or MS Teams to describe their issue (they can even attach screenshots and images), and a ticket is created on your ticketing platform. Your agents don’t need to go through emails or different systems, or even do any manual work: they automatically have the info they need on their ITSM and on their Slack or MS Teams interface. 

2. **Ticket management on Slack or MS Teams**: IT agents can see their tickets’ status, any pending approval requests, daily statistics and SLAs on Slack and MS Teams at any time. And while they are working on resolving tickets, their status is updated and notifications are sent automatically to employees on Slack and MS teams. 

3. **Intelligent ticket triage**: Whenever a ticket is raised, agents must manually categorize, prioritize, and assign the right resources. Gaspar AI’s IT helpdesk helps you promptly manage tickets. With its NLP capabilities, it analyzes the tickets, categorizes them, and assigns them to the right agent (depending on their expertise and availability). Moreover, it asks follow-up questions and interacts with the user to get more information for prompt resolution and accurate categorization. 

## Enhanced knowledge management
 
Gaspar AI integrates with your knowledge base and internal repositories to automatically index and ingest information, to then match employees' requests with concise solutions.  

1. **Enable easy, no-search knowledge access from multiple sources**: Gaspar AI integrates with knowledge bases (such as Confluence, Notion, Coda, Helpjuice and more), internal sources and repositories (e.g. Sharepoint, Dropbox, Google Docs) to ingest and index information, and then answer employee questions without human intervention and with no need to look for it.  

2. **Identify knowledge gaps**: Your helpdesk team gets information on their Admin Hub about the most frequent issues and questions. They can thus identify whether there are gaps in the company’s knowledge base which make it impossible for employees to self-serve their requests and solve their problems.  

3. **Knowledge base augmentation**: Based on these gaps, IT teams can fast-track the relevant content creation to enrich the company’s knowledge base and offer more opportunities for self-service. 

## Impactful business insights

With Gaspar AI, your IT helpdesk teams can discover high-impact automation use cases and get clear performance metrics. 

1. **Identify priority automation projects**: Gaspar AI’s IT helpdesk platform uncovers the most common employee issues, what’s hurting their productivity, which automations or content will unblock them. It uses large language models to break down ticket data and present the areas of service that need the most improvement. Thus, IT support teams can identify which automation opportunities and process improvements will have the biggest business impact and prioritize them.  

2. **Track key IT metrics**: On Gaspar AI’s Admin Hub, IT helpdesk managers can track their chatbot’s and platform’s performance. They also monitor which features, capabilities, and resources employees find valuable, compare performance over time and take data-driven action.  

## What are the benefits of Gaspar AI for IT helpdesk teams?

The importance of IT support teams cannot be overstated. They have multiple tasks to perform, ranging from tactical to strategic, all of which play an important role in the continuation of business and employee satisfaction. In the hybrid work world of nowadays, the IT helpdesk’s role is indispensable even in ensuring day-to-day productivity. However, IT support’s importance is often underestimated, and these teams are frequently understaffed. As requests and projects get multiplied by the minute, it is extremely important to find ways to enhance IT support.
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Gaspar AI does exactly this: by automating the mundane tasks and offering instant resolution to more than 40% of employee issues, it frees up IT teams’ time and empowers them to be more productive. Gaspar, our AI Virtual Agent, resolves employee issues directly on Slack, MS Teams and JSM support portal, and automates tasks without human intervention. Your busy teams no longer answer the same questions over and over and have fewer tickets to deal with.
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This leads to faster and low-cost resolution for all issues: Gaspar solves employee requests instantly and accurately, in natural language, deflecting a high number of tickets. Fewer tickets to be handled means faster resolution time even for requests that need to be addressed by human agents. It also means that IT operations’ costs decrease, as our platform minimizes the resources needed for each issue and the downtime costs. An employee helpdesk ticket costs just $1 when you deploy Gaspar AI, as opposed to $26.51 on average when you don’t.
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Finally, with Gaspar AI you can improve the perception of IT company-wide: 1/5 of employees claim tech issues and resolution times are the biggest challenges. With Gaspar AI, you can offer fast and accurate solutions to their most frequent problems, so that IT becomes their best partner. And with our Business Insights and Performance Metrics you can fill in knowledge gaps and prioritize automation opportunities, greatly impacting employee satisfaction with your department’s services. 

## How do I set up Gaspar AI?

Just start a free 21-day trial by filling in the form here. Then, log in with your SSO- e.g. Google, Microsoft 365. A member of our team will contact you to onboard you. Yes, it’s that simple!
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If you are curious to learn more about Gaspar AI, you can **schedule a free, personalized demo [here](https://www.gaspar.ai/demo-request)**. During the meeting, we can discuss your needs and you can see exactly how your helpdesk/IT team and employees can use the platform. 

Struggling with overwhelming IT support demands? Gaspar AI’s IT helpdesk automates most routine tasks and streamlines processes. Discover all the ways it helps!

Why your IT helpdesk team needs Gaspar AI

The enterprise helpdesk responsible for employee support is undergoing a huge transformation. The goal? To end the slow issue resolution (Mean Time To Resolve is almost 27hrs!), the increasing ticket volume and the growing costs. The incorporation of Generative AI in internal employee support across the enterprise yields tangible benefits. By adopting an AI enterprise helpdesk, companies can automate repetitive process, offer instant answers and resolve routine issues in seconds, significantly reducing ticket volume and costs.
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While generative AI tools gain popularity, the persistent issue of hallucinations - plausible sounding but incorrect responses to users’ queries - hinders their enterprise adoption. These misleading responses pose significant risks in critical business interactions. Enter retrieval-augmented generation (RAG), a technique that can reduce hallucinations, thus revolutionizing enterprise AI integration. It is favored in enterprise chatbots for its ability to integrate company-specific data, enhancing AI grounding. This approach has transformative potential across various sectors including workplace support, offering a competitive edge. 

## Understanding retrieval-augmented generation (RAG)

RAG is a sophisticated AI mechanism that enhances the functionality of LLMs by integrating a dynamic retrieval system. This system allows LLMs to access and utilize external, up-to-date data sources under specific instructions, thereby helping them generate more accurate and contextually aware responses.
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RAG combines two processes: retrieving relevant information from an extensive data source and generating a contextually enriched response based on this retrieved data. This is done thanks to two components:  

1. **Information Retrieval**: The first step is to conduct a semantic search within a data source. When RAG receives a query, it utilizes advanced algorithms to navigate this source, identifying the most relevant data in relation to the query. The retrieval mechanism is designed to understand the semantic relationships between the query and the data source contents, ensuring that the data selected is contextually aligned with the query's intent.  
2. **Natural Language Generation (NLG)**: The second phase involves NLG, where the LLM processes the retrieved data and generates an accurate response which integrates the retrieved information as well. This step is crucial as it ensures that the output is not just factually accurate but also linguistically coherent and contextually apt. 

Through these components, retrieval augmented generation significantly amplifies the capabilities of LLMs, especially for tasks requiring them to retrieve relevant information. By incorporating this retrieved information, RAG can produce more informed and contextually relevant outputs, reducing the likelihood of generating hallucinations or incorrect responses. This makes them invaluable tools in various enterprise applications where prompt and precise information is key.  

## Why is RAG better for the AI-powered enterprise helpdesk?

RAG blends text generation with information retrieval to enhance the accuracy and relevance of AI-generated content. This is particularly enticing for enterprise applications where up-to-date factual knowledge is crucial. Businesses can choose enterprise helpdesks that use RAG with foundation models to create more efficient and informative chatbots and virtual assistants.
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RAG is recommended for data that change periodically in small periods of time (dynamic data), and this is what makes it the most appropriate solution for the enterprise helpdesk. Using RAG, an AI helpdesk vendor can gather a ton of structured and unstructured company information, documents, etc., and feed it into a model without having to fine-tune or custom train it. A RAG-based AI helpdesk can generate company-specific answers from almost any external data source, without making any adjustment.  

### Enhancing response accuracy and relevance

Since company data continuously change, integrating RAG into the AI helpdesk ensures that responses to employee queries will never be outdated, generic or irrelevant. By incorporating contextual, real-time, company-specific information from a knowledge base, RAG mitigates the risk of generating misleading or incorrect responses, thus increasing reliability and improving employee support efficiency. RAG ensures LLMs use the most current data, vital for tasks requiring the latest information for decision-making.  

### Scaling beyond fixed context windows

RAG allows LLMs to access vast data pools beyond their fixed context windows, crucial for enterprises with large-scale, dynamic data. This enhances information processing and model scalability. 

### Increased speed and reduced costs

Bypassing the need to store all knowledge directly in the LLM also reduces model size, which increases speed and lowers costs. This means that RAG-based solutions can be more cost-efficient alternatives that also drive higher productivity. 

## Challenges and considerations when implementing RAG in the enterprise helpdesk

While retrieval-augmented generation offers significant benefits for the enterprise helpdesk, several challenges may arise when using this technique: 

- **Data quality**: RAG heavily relies on the quality and relevance of the data in the knowledge base. Inaccurate or outdated information can lead to incorrect responses, undermining the model’s effectiveness. Maintaining an updated knowledge base with high-quality content is crucial.  
- **Knowledge base size and coverage**: RAG's effectiveness depends on the knowledge base's size and coverage. Limited or incomplete knowledge bases may restrict the system's ability to retrieve relevant information, leading to suboptimal performance. 
- **Handling ambiguity and contextual understanding**: RAG may struggle with ambiguous queries or nuanced contextual understanding. Resolving ambiguity and accurately interpreting context remains a challenge, especially in complex or specialized domains. 
- **Ethical and privacy concerns**: Retrieving information from large datasets raises concerns regarding data privacy, security, and ethical considerations, especially when dealing with sensitive or proprietary information. 

## Integrating RAG in the enterprise helpdesk for elevated functionality

Integrating RAG in the AI-powered enterprise helpdesk significantly elevates its functionality, making it the most effective solution for employee support. It offers more accurate responses and allows for better-informed decision-making. Gaspar AI is such a solution.
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Our AI helpdesk platform integrates with various knowledge bases (such as Coda, Notion, Google Docs, Confluence and more) and uses RAG to search and retrieve relevant information. Thanks to advanced NLP it generates accurate, helpful, human-like responses, ensuring that the generated answers are contextually appropriate, reliable and tailored to the employee's needs. Our platform is characterized by reduced hallucinations when compared to others: RAG mitigates the risk of generating misleading or incorrect responses that could lead to user frustration or worse, wrong decisions.
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Using Gaspar AI improves the quality, reliability, and efficiency of employee support interactions, leading to higher user satisfaction and improved productivity for both employees and support staff. If you’d like to learn more, you can [book a free demo](https://www.gaspar.ai/demo-request).  

Retrieval-augmented generation and the enterprise helpdesk

Discover how retrieval-augmented generation (RAG) is increasing enterprise AI adoption and positively impacting workplace support. Learn everything here!

A year after the massive success and quickest than ever adoption of ChatGPT, followed by the rise of AI in every corner of our lives, one thing hasn’t changed: IT leaders continue to struggle with the same pain points and concerns as they steer digital transformations aimed at bolstering business resilience and enhancing experiences for both customers and employees. From overwhelmed employee support teams to slow response times and complicated processes, these challenges can significantly impact employee satisfaction and overall business operations. In this blog post, we'll delve into the most common pain points and explore how companies can adopt Gaspar AI to address them and unlock valuable benefits. 

## Pain point: Overwhelmed employee support helpdesk teams

Helpdesk support teams face a constant influx of inquiries and issues, often struggling to keep pace with the volume of requests. It's indicative that ticket volume has increased +35% in the last 2 years. This high workload can lead to delays in response times and challenges in providing timely assistance to employees, impacting overall support efficiency and employee satisfaction.
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Gaspar AI alleviates the burden on helpdesk support teams by eliminating L1 support tickets through [autonomous resolution](https://www.gaspar.ai/solutions) and freeing them from massive ticket queues. Our platform offers automated solutions and accurate Generative AI responses to routine employee queries. Gaspar AI uses [proprietary algorithms and high-quality, sector-specific datasets](https://www.gaspar.ai/blog/gaspar-generative-ai-helpdesk), along with Retrieval Augmented Generation (RAG) that ensures the generated answers are based on the company’s knowledge base and internal repositories. At the same time, [multiple plugins](https://www.gaspar.ai/integrations) and GenAI triggered automations allow for instant, automated resolution of most frequent issues, such as password resets. Gaspar AI guarantees swift and precise resolution of L1 issues without human intervention, freeing up valuable resources for more complex tasks.
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**_Value delivered: Reduced ticket volume and manual work_**
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By automatically and accurately answering and resolving routine queries, Gaspar AI deflects a high number of support tickets, relieving the pressure on helpdesk teams and [streamlining support processes](https://www.gaspar.ai/benefits). 

## Pain point: Unproductive employees

The lack of employee productivity may stem from difficulties in accessing timely support or inefficient communication channels, and greatly hinders business operations. With Gaspar AI, employees benefit from instant, high-quality and precise Generative AI responses to repetitive queries. Our Virtual Agent is powered by fine-tuned LLMs optimized to work with enterprise data, and has advanced NLP and NLU capabilities to identify intent and ensure context-aware dialogues. It also engages in interactive conversations and asks follow-up questions to help employees get the right answer.
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**_Value delivered: Increased productivity_**
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By empowering employees with timely and accurate support, Gaspar AI minimizes downtime and allows employees to focus on their core tasks, thereby enhancing overall productivity.  

## Pain point: Employees struggle to use multiple tools and communicate with the helpdesk

Employees struggle to navigate disparate systems, making it difficult to find the files, information or resources they need, or access the support they require.
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Gaspar AI streamlines employee support by offering a [unified, easy-to-use solution](https://www.gaspar.ai/blog/ai-employee-helpdesk-on-slack-msteams-jira) that eliminates the need for multiple tools. Our friendly, intuitive interface on [Slack](https://www.gaspar.ai/blog/employee-helpdesk-on-slack), [MS Teams](https://www.gaspar.ai/blog/using-ms-teams-for-it-support) and [Jira SM support portal](https://www.gaspar.ai/xence-ai) empowers employees to just talk with our chatbot and immediately get solutions. Our AI helpdesk platform instantly consolidates information from different sources, staying grounded in each company’s data, and delivers responses in a human-like way. All AI-generated answer summaries adhere to access permissions and users can instantly verify them through citations and links to source content, boosting their trust to our AI platform. Omni-channel support and easy handoff to human agents also enhance communication between the helpdesk team and employees.
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**_Value delivered: Increased user adoption_**
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With its user-friendly interface, trustworthy responses and omni-channel support, Gaspar AI encourages widespread adoption among employees, leading to smoother communication and collaboration between helpdesk teams and end-users. 

## Pain point: Dissatisfaction with employee support performance due to slow response times

Resolution time has increased by +57%* in the last two years. Slow response times impede productivity, lead to dissatisfaction with overall support quality and erode trust in IT support services. Gaspar AI improves IT support efficiency by increasing agent productivity through automated processes. By facilitating easy ticket creation, automated sync with the ITSM platform, and smart routing to the right agent, Gaspar AI reduces response times and enhances the perception of IT services. Our AI helpdesk allows employees to look up the status of one or multiple tickets on Slack, MS Teams or the ITSM portal for greater resolution visibility. And in case additional details or responses are needed, it automatically sends notifications to employees and agents.
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**_Value delivered: Improved IT helpdesk perception_**
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Gaspar AI enhances IT support efficiency, reducing response times and improving employee satisfaction with quicker issue resolution. This boosts the perception of IT services within the company, making the IT and helpdesk team the employees’ best partners. 

## Pain point: Investments entail long time-to-value and deployment

Investments often require extended deployment periods and time-to-value, posing challenges for companies seeking rapid returns on their technology investments. Lengthy deployment processes can delay the realization of benefits, hindering business agility and innovation. Gaspar AI accelerates value realization with its rapid deployment process that takes no more than 1 hour and seamless integrations. By offering over 30 out-of-the-box integrations and quick knowledge ingestion from various platforms, such as Sharepoint, Google Docs, Coda, Confluence, Helpjuice, Notion, Dropbox, Gaspar AI ensures companies can swiftly leverage its capabilities.
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**_Value delivered: Rapid value_**
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Gaspar AI's quick deployment and seamless integrations ensure companies can swiftly leverage its capabilities, resulting in accelerated value realization and faster return on investment. 

## Pain point: Data security concerns

Data security concerns pose represent a critical challenge for organizations, as breaches can jeopardize sensitive data and result in significant financial and reputational damage. Protecting data integrity and confidentiality is paramount in maintaining trust with customers and stakeholders.
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Gaspar AI prioritizes data security and privacy by ensuring that customer data are protected. The information collected from our customers is strictly confidential and will never be shared with other customers or utilized to train our generic AI model. The sole purpose of collecting these data is to enhance and personalize each company's model for an improved and tailored experience. Thus, data are first stripped of anything personal or sensitive to the business. 
Moreover, customer data reside in their own region and don’t get transferred between regions. With data centers located across different continents (US, Canada, EU, or UK), Gaspar AI adheres to stringent privacy regulations.
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**_Value delivered: Respects business processes and privacy_**
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Gaspar AI safeguards sensitive information and adheres to business processes, thereby instilling confidence and trust in the company’s data handling practices. 

## Pain point: Complicated and repetitive processes that add zero value

Complex and tedious processes that contribute little to no value can bog down organizational efficiency and drain resources. These inefficiencies often arise from outdated workflows and manual tasks that consume valuable time and effort without yielding meaningful results.
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Gaspar AI simplifies and automates complex processes with its [no-code, intelligent workflow automation](https://www.gaspar.ai/platform). Helpdesk teams can create custom workflows to automate repetitive processes such as employee onboarding, account creation and more. Our AI helpdesk also identifies and resolves issues through GenAI-triggered automations, thus offering instant, autonomous resolution and deflecting tickets.
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**_Value delivered: Easy and smart automation_**
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Gaspar AI simplifies complex workflows and automates repetitive tasks without requiring any manual effort or coding skills.  

## Accelerate employee support efficiency and satisfaction with Gaspar AI

Gaspar AI emerges as a transformative solution for addressing common pain points in employee support, offering unparalleled value through its advanced Generative AI capabilities. By reducing ticket volume, increasing productivity, improving user adoption, enhancing IT perception, accelerating value realization, ensuring data security, and enabling smart automation, Gaspar AI empowers companies to optimize their support processes and deliver exceptional experiences to employees. [Embrace Gaspar AI today](https://www.gaspar.ai/demo-request) to revolutionize your employee support ecosystem and unlock a new era of efficiency and satisfaction.
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*_Source: https://www.metricnet.com/_  

How to address your employee support pain points with AI

Struggling with low-quality, slow employee support? Discover how Gaspar AI's helpdesk boosts productivity, automates tasks and reduces manual work.

How to address your employee support pain points with Gaspar AI

Welcome to the future of employee support! Whether it's AI-powered responses or instant assistance for your employees, our cutting-edge AI helpdesk has everything you need.
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We frequently hear questions from IT admins regarding the benefits of transitioning from their current service desk setup to Gaspar AI. The reasons they’re hesitant vary. Some express uncertainty about the longevity of AI solutions, viewing them as mere trends (they’re not!). Others question the tangible value AI brings beyond enhanced searches. Many are concerned about the security and ethical implications of AI implementation, or they don’t have much information about all the capabilities of AI helpdesks.
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Ultimately, the decision rests with each IT manager and CIO. To assist in this decision-making process, we've compiled a comprehensive list highlighting why Gaspar AI is better for your employee support needs, and why you should seriously consider switching from your traditional service desk setup.
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From instant, AI-powered resolution for employee requests to a simple, unified user experience centered around Microsoft Teams and Slack, our platform offers many features aligned with modern employee support help desks' needs. 

## 1. Slack and Microsoft Teams first, over portals, email or phone

Our customers have consistently voiced their dissatisfaction with traditional ITSM portals as the primary means of contacting helpdesk teams. Employees often struggle to recall portal URLs and to navigate disparate systems, making it hard to find the support they need and adding unnecessary complexity to seeking assistance.
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Recognizing this complexity, Gaspar AI streamlines employee support by offering a unified, easy-to-use solution that eliminates the need for multiple tools. The rise of platforms like Slack and Microsoft Teams as central hubs for workplace communication offers the best place to seek help. Our friendly, intuitive interface on [Slack](https://www.gaspar.ai/blog/employee-helpdesk-on-slack) and [MS Teams](https://www.gaspar.ai/blog/using-ms-teams-for-it-support) empowers employees to just talk with our chatbot through direct messages (DMs) or public channels and immediately get solutions. By leveraging Gaspar AI's capabilities, employees can receive timely assistance without navigating away from their preferred collaboration tools. Whether they're in the office or on the go, employees can access forms, receive answers, and submit requests with ease using Slack and MS Teams mobile apps.
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This streamlined approach eliminates the need to remember portal URLs, different log-in details or grapple with desktop interfaces, making support more accessible and efficient for all employees and encouraging widespread adoption. 

## 2. AI capabilities to resolve employee issues with no human intervention

We’ve learned from our initial research and our early customers that a significant portion of IT queries revolve around requests for new software access, finding reports and policies, and the never-ending stream of asks for password resets.
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Each of these queries prompts agents to navigate through various tools, typically requiring four to ten clicks per task. Multiply that by just ten queries, and you're looking at hundreds of clicks and several hours consumed by repetitive tasks. In the meantime, end users stay inactive, getting more frustrated by the minute.
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That’s why we built our AI capabilities. Gaspar AI understands queries necessitating actions across different platforms, their intent and user context, and executes them automatically, sparing your agents from manual intervention.
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Unlike traditional software solutions that demand meticulous manual setup and configuration, Gaspar AI is ready to use: its plugins are easy to enable with just one click. They require no implementation specialists or additional setup expenses. They seamlessly integrate into your workflow, automating mundane employee support tasks such as [password resets](https://www.gaspar.ai/blog/how-to-get-rid-of-password-reset-requests-in-ten-seconds) and software access approvals, empowering your employees to handle essential functions like [time-off requests](https://www.gaspar.ai/blog/streamlining-hr-processes-with-gaspar-ai-and-hibob) with ease—all without the need for human intervention. 
 

## 3. Keep it simple: no tech talk, just everyday language

Gaspar AI makes it easy to access support without the need to know technical or IT terms: thanks to LLM training, NLP and NLU, employees just talk to our chatbot in everyday language and are instantly understood, engage in interactive conversations and get human-like answers.
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Gaspar AI has been built on advanced LLMs, and trained with high-quality data sets specific to the employee support sector, ensuring instant understanding of issues and human-like, accurate answers. Our Natural Language Processing (NLP) and Natural Language Understanding (NLU) [technology](https://www.gaspar.ai/blog/gaspar-generative-ai-helpdesk) outperforms the competition and can be trained within weeks for a new language. Thanks to our dialog management capabilities, our Virtual Agent can ask follow-up questions and clarifications until the employee’s issue is resolved. 

## 4. Summarized knowledge at your fingertips - no need to read a hundred resources

Employees are losing valuable time and productivity as they navigate disparate systems searching for the insights necessary to fuel informed decisions and foster innovation. A McKinsey report reveals that employees dedicate a staggering 19% of their workday just searching for information. They know that a treasure trove of tribal knowledge lies buried within knowledge articles, slide decks, and reports —if only they could find it!
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With Gaspar AI, you can now fill in the knowledge void: employees can access hard-to-find resources seamlessly on Slack, MS Teams and the ITSM portal thanks to our AI-generated summaries. Our AI helpdesk platform integrates with your knowledge base and internal repositories to automatically index and ingest information, and then match employees' requests with concise solutions. It instantly consolidates information from different sources, staying grounded in your company’s data, and delivers responses in a human-like way. All AI-generated answer summaries adhere to access permissions and users can instantly verify them through citations and links to source content, boosting their trust to our AI platform. 
 

## 5. Faster approvals for better results

A significant bottleneck in organizational processes often arises from delays in obtaining necessary approvals. It can be a delay in getting the necessary raw materials, a very delayed payment to a supplier, or an employee having trouble getting their well-deserved time off.
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Traditional systems rely on email notifications to alert managers of pending approvals. However, in the age of overflowing inboxes, these notifications frequently go unnoticed. Moreover, even when they don’t, the approval process can be time-consuming, with many steps until it’s done. That’s why with Gaspar AI approvals are directly handled in a few minutes on Slack and MS Teams. The requester submits their request through our chatbot on Slack and MS Teams and the approver instantly receives an alert to approve or decline. Both parties receive status updates and notifications once the request is approved. 

## 6. Instant assistance over hours of waiting

The Mean Time to Resolve (MTTR) an employee issue is about 26 hours. We know that time is money: long hours of unresolved issues, inaccessible accounts, system downtime and more, can cause business disruptions, leading to loss of revenue and customer dissatisfaction. Let alone employee frustration for being uncapable to do their job and feeling unproductive. Thus, the shorter the time it takes to address an issue, the better.
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With Gaspar AI you can [address most routine issues](https://gaspar-www.sfo3.cdn.digitaloceanspaces.com/abe34235b163f1ec5d008388da9cecd1.pdf) immediately: we’re talking about account issues, password resets, HR and IT troubleshooting questions, time-off requests, software and hardware provisioning, finding information about company policies, VPN access, group and email list issues, and more. Employees just engage in a conversation with our virtual Agent on Slack or MS Teams and instantly get their issue resolved. And we do this for more than 40% of your helpdesk issues!
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Even for complex issues, with Gaspar AI you can speed-up resolution: by facilitating handoff to the right agent with easy ticket creation on Slack and MS Teams, smart categorization and routing, you can resolve them more easily and quickly. 

## 7. Faster than ever setup: no coding, just a few clicks

We're enthusiasts for great software, both as users and creators. That's why we've prioritized making the entire journey, from setup to everyday use, as effortless as possible.
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Installing Gaspar AI into your [Slack workspace](https://www.gaspar.ai/slack-integration)? Just a few clicks to log in with and enable your SSO, configure your ITSM and your preferred channel settings, and integrate with your internal resources and apps, and you are up and running. It’s a similar process when you use Microsoft Teams. Our customers often find themselves diving into Gaspar AI’s features within just one day, often with minimal guidance. There's no need to dedicate engineering resources or train for days to understand how the platform works. There’s no need to manually create rules to automate processes: our Generative AI chatbot is ready-to-use and our workflow templates allow you to craft customized workflows for the processes you want to automate. 

## 8. 24/7 help vs 9 to 5

When it comes to getting support, there shouldn’t be a schedule: tech issues can happen at any time, and multiple time zones can’t be accommodated in a specific timeframe.
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Gaspar AI offers round-the-clock assistance, unlike traditional support limited to standard working hours. With our AI chatbot offering in-app instant support on 3 applications - Slack, MS Teams and JSM support portal, users can access help and guidance at any time, ensuring immediate resolution of issues and uninterrupted workflow. Moreover, our AI-powered support can handle a vast volume of inquiries simultaneously, minimizing wait times and optimizing efficiency, a feat unattainable with traditional support models constrained by human availability. 

## 9. Purpose-built for employee experience, not customer support

You might be thinking about using your customer support platform for internal support as well. Feedback from customers utilizing customer support helpdesks for employee support reveals that while these tools excel with external customers, they often lack functionality tailored to internal support needs. Adapting customer-service features to fit internal use cases, rather than utilizing purpose-built internal helpdesk features such as service catalogs or approvals, can be time-consuming and inconvenient.
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Gaspar AI is designed specifically for IT and internal helpdesk teams that provide day-to-day support to employees, with product development prioritizing features aimed at enhancing their workflow efficiency. With native support for commonly used apps, service catalogs, approval policies, company resources, and notifications through Slack and Microsoft Teams, Gaspar AI streamlines internal support processes without the need for extensive customization.
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Additionally, upcoming features like hardware management and proactive alerts further underscore Gaspar AI’s commitment to empowering employee support teams and maximizing productivity without excessive software customization. 


## Accelerate employee support efficiency with Gaspar AI

Gaspar AI emerges as a transformative solution for addressing your most common employee support pain points and the problems you have with your current service desk setup. It offers unparalleled value through its advanced Generative AI capabilities and its native built-for internal support. We're deeply engaged with our current customers to pinpoint areas of concern, enhancing our ability to learn while we improve our features and add new capabilities.
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If you seek more than just an AI vendor — but rather a collaborative partner who understands your requirements and goals, and actively assists you in transitioning away from old software stacks — then you should [try Gaspar AI out](https://www.gaspar.ai/demo-request).

Why switch to Gaspar AI for employee support

Discover why it’s time to ditch your old support setup for Gaspar AI. From AI-powered help to streamlined workflows, we have everything you need for efficient employee support.

Switch to Gaspar AI: 9 reasons to upgrade your old employee support

Automate manual processes and approvals, simplify daily tasks, streamline onboarding and offboarding

Google Workspace

Calendar Management

License Management

Password Management

Organization Unit Management

MFA Management 

Group Management

Account Management

Single Sign On (SSO) 

Request time off, streamline onboarding & offboarding, improve IT and HR collaboration 

HiBob

Request and approve time off, paid or unpaid

Time off request

Streamline onboarding and offboarding and better manage training.

looop

Enable automated suggestions based on articles on Confluence, allow our Conversational AI chatbot to create tickets for IT on Jira, streamline user access

Atlassian

IT service management

Integrate Gaspardesk with HelpJuice for better knowledge management, enabling automated solutions from our AI chatbot based on your knowledge base articles

HelpJuice

Enable automated suggestions based on your company's knowledge base, and allow our Conversational AI chatbot to create tickets for IT on the ServiceNow platform and make your job easier

Servicenow

Integrate Gaspardesk with Wrike for better and safer project management

Wrike

PagerDuty

Automate manual processes and user orchestration, make approvals easily and automatically

Office 365

Enable automated suggestions and ticket creation, automate user orchestration and daily tasks, streamline onboarding and offboarding

Zendesk

Streamline onboarding and offboarding and better manage projects

Gitlab

Github

Enable automated suggestions based on your company's knowledge base, and allow our Conversational AI chatbot to create tickets for IT on your service management platform and make your job easier

Ivanti

Streamline onboarding and offboarding, including group management, for enhanced security

1 Password

Ease project management by integrating Gaspardesk with Asana 

Asana

Enhance security with better account management by integrating Gaspardesk with Cisco Meraki 

Cisco Meraki 

Streamline onboarding and offboarding, including group management

Notion

Integrate with Dropbox to streamline onboarding and offboarding and ensure correct user access

Dropbox

Folder Management

Enable automated suggestions and ticket creation, streamline onboarding and offboarding

Freshservice

Streamline onboarding and offboarding, automate approvals

Salesforce

Automate manual processes and approvals, enhance security

Okta

Better manage electronic agreements and ensure safety and privacy by connecting Gaspardesk with Docusign 

Docusign

Enhance security and automate authentication processes by connecting Gaspardesk with Jumpcloud 

Jumpcloud

Enable better business intelligence by automating insights and managing access to data thanks to Gaspardesk’s integration with Tableau 

Tableau

Sentry

Streamline onboarding and offboarding for enhanced security

Respond to and auto-resolve employee IT questions, handle approvals automatically, easily manage user access

Slack

Manage channels in instant messenger services

Channel Management

MS Teams 

Atlassian  

Streamline onboarding/offboarding and enable quicker communication with the Zoom - Gaspardesk integration 

Explore Gaspar AI integrations

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