Helpdesk teams are increasingly overwhelmed by the surge of employee requests. Traditional support is inefficient: resolutions are delayed, ticket backlogs grow, and strategic projects lack resources. As a result, employees struggle to complete their work, express dissatisfaction with IT and helpdesk teams, and find it challenging to access essential information. This situation leads to stressed support teams and unproductive, unhappy employees.
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To tackle this complexity, Gaspar AI offers a streamlined solution with a generative AI helpdesk that provides instant support. This blog will highlight our [integration with Microsoft Teams](https://www.gaspar.ai/blog/using-ms-teams-for-it-support), outlining its benefits, key features, and installation process. 

## What is Gaspar AI’s generative AI helpdesk?

A generative AI helpdesk for employee support allows your teams to complete tasks, find answers, and make informed decisions. This secure, always-available platform is designed for an AI-first world. Using advanced language models, it facilitates dynamic, human-like conversations and integrates seamlessly with various communication channels and IT systems. Employees can act, search, query, and generate content across multiple enterprise applications. Constantly improving generative models, AI-driven performance analytics, and customizable developer tools make it the future of assistance.
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Gaspar AI’s platform connects with various knowledge bases (like [Coda](https://www.gaspar.ai/blog/coda-integration), Notion, [Google Docs](https://www.gaspar.ai/blog/google-workspace-integration), Confluence, SharePoint, and more) and uses [Retrieval Augmented Generation](https://www.gaspar.ai/blog/retrieval-augmented-generation-and-enterprise-helpdesk) to find and provide relevant information. Advanced NLP ensures accurate, helpful, human-like responses tailored to the employee’s needs, with reduced instances of incorrect or misleading answers. Additionally, the platform [integrates with over 30 commonly used apps](https://www.gaspar.ai/integrations) to automate more than 100 tasks. Gaspar AI understands the intent behind queries, executes actions across different platforms, and automates tasks like password resets and software access approvals, freeing support agents from repetitive tasks. 

## Why integrate a generative AI helpdesk within Microsoft Teams?

Integrating a generative AI helpdesk with Microsoft Teams offers numerous benefits for organizations aiming to improve their service desk operations: 

- **Enhanced accessibility**: Employees can access the helpdesk directly within Microsoft Teams, making it convenient to seek help without switching platforms or needing technical knowledge. 

- **Streamlined communication**: Centralizing all helpdesk interactions in one platform simplifies communication and makes tracking and managing support requests easier. 

- **Increased user adoption**: Familiarity with Microsoft Teams increases the likelihood of employees using the AI helpdesk, leading to higher engagement and adoption rates. 

- **Enhanced collaboration**: Integration with Microsoft Teams facilitates better collaboration among employees and support agents, enabling easy sharing of information, documents, and updates within the same platform. 

- **Cost savings**: It reduces costs by consolidating tools and eliminating the need for separate service desk software licenses, maximizing the ROI of current Microsoft Teams investments. 

By embedding service desk capabilities within Microsoft Teams, companies can create a central hub for communication, collaboration, and problem-solving, simplifying workflows and fostering a culture of teamwork and knowledge sharing. 

## Gaspar AI for Microsoft Teams: Key features

When you integrate Microsoft Teams with Gaspar AI, you gain AI-powered features to enhance employee support operations and improve efficiency: 

- **Automated resolution**: Gaspar AI’s generative AI chatbot resolves at least 40% of employee issues automatically and instantly, including common problems like password resets, software provisioning, and access requests. 

- **Automated approvals**: Employees can request time off or access to channels, folders, and groups directly within Microsoft Teams. Both requesters and approvers can track the status on the same platform. 

- **Instant accurate answers**: Employees can instantly find information on HR policies, IT troubleshooting, and more by asking the AI virtual agent on Microsoft Teams, which searches knowledge bases and repositories to provide concise, cited summaries to at least 85% of their questions. 

- **Efficient internal communications**: Reach and engage employees with tailored messages directly through Microsoft Teams, such as software migration announcements, planned maintenance updates, or HR policy changes. 

- **No-code workflow automation**: Reduce manual work by 80% with customizable no-code workflows. 

- **Hassle-Free automated ITSM**: If auto-resolution is not possible, the platform creates a ticket on your ITSM, ensuring smooth handoff to the right agent, with easy ticket creation and status tracking on Microsoft Teams. 

## Setting up Gaspar AI on Microsoft Teams

Setting up Gaspar AI is straightforward. Begin with a free 21-day trial, then log in with your SSO. A member of our team will contact you for onboarding and to help you configure permissions and access controls, ensuring secure access to information based on user roles. The platform is highly customizable, allowing you to select the features and automation levels you need. We prioritize a seamless experience from setup to daily use, reflecting our enthusiasm for great software. 

## Benefits of Gaspar AI in the workplace

Implementing Gaspar AI on Microsoft Teams offers multiple benefits: 

- **More than 40% of issues resolved automatically**: The AI virtual agent resolves issues directly on Microsoft Teams, reducing repetitive requests and ticket volume. 

- **More than 85% of questions instantly answered**: Gaspar AI answers instantly and automatically most of employee queries, with no need for human intervention or search.

- **80% less manual work**: Automating repetitive tasks decreases manual work for end-users and helpdesk teams. 

- **Increased productivity**: Fast and accurate issue resolution minimizes downtime, enhancing workforce productivity. 

- **24/7 access to help**: The generative AI helpdesk is available anytime employees need it. 

- **More time for strategic projects**: Fewer tickets free up IT teams to focus on important projects. 

- **Decreased costs**: Reducing resolution times and inefficiencies lowers related costs, boosting company profitability. 

- **Happier employees**: Streamlined communication and efficient support lead to higher satisfaction, retention, and a positive workplace culture. 

To advance your AI journey, [schedule a call with us](https://www.gaspar.ai/demo-request) to discuss your needs and goals. You’ll also have the opportunity to see our platform in action and experience the power of generative AI firsthand.

Streamline your employee support with Gaspar AI's generative ΑΙ helpdesk for Microsoft Teams. Automate tasks, boost productivity, and enhance satisfaction!

MS Teams generative AI helpdesk: The future of employee support

Welcome to the future of employee support! Whether it's AI-powered responses or instant assistance for your employees, our cutting-edge AI helpdesk has everything you need.
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We frequently hear questions from IT admins regarding the benefits of transitioning from their current service desk setup to Gaspar AI. The reasons they’re hesitant vary. Some express uncertainty about the longevity of AI solutions, viewing them as mere trends (they’re not!). Others question the tangible value AI brings beyond enhanced searches. Many are concerned about the security and ethical implications of AI implementation, or they don’t have much information about all the capabilities of AI helpdesks.
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Ultimately, the decision rests with each IT manager and CIO. To assist in this decision-making process, we've compiled a comprehensive list highlighting why Gaspar AI is better for your employee support needs, and why you should seriously consider switching from your traditional service desk setup.
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From instant, AI-powered resolution for employee requests to a simple, unified user experience centered around Microsoft Teams and Slack, our platform offers many features aligned with modern employee support help desks' needs. 

## 1. Slack and Microsoft Teams first, over portals, email or phone

Our customers have consistently voiced their dissatisfaction with traditional ITSM portals as the primary means of contacting helpdesk teams. Employees often struggle to recall portal URLs and to navigate disparate systems, making it hard to find the support they need and adding unnecessary complexity to seeking assistance.
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Recognizing this complexity, Gaspar AI streamlines employee support by offering a unified, easy-to-use solution that eliminates the need for multiple tools. The rise of platforms like Slack and Microsoft Teams as central hubs for workplace communication offers the best place to seek help. Our friendly, intuitive interface on [Slack](https://www.gaspar.ai/blog/employee-helpdesk-on-slack) and [MS Teams](https://www.gaspar.ai/blog/using-ms-teams-for-it-support) empowers employees to just talk with our chatbot through direct messages (DMs) or public channels and immediately get solutions. By leveraging Gaspar AI's capabilities, employees can receive timely assistance without navigating away from their preferred collaboration tools. Whether they're in the office or on the go, employees can access forms, receive answers, and submit requests with ease using Slack and MS Teams mobile apps.
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This streamlined approach eliminates the need to remember portal URLs, different log-in details or grapple with desktop interfaces, making support more accessible and efficient for all employees and encouraging widespread adoption. 

## 2. AI capabilities to resolve employee issues with no human intervention

We’ve learned from our initial research and our early customers that a significant portion of IT queries revolve around requests for new software access, finding reports and policies, and the never-ending stream of asks for password resets.
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Each of these queries prompts agents to navigate through various tools, typically requiring four to ten clicks per task. Multiply that by just ten queries, and you're looking at hundreds of clicks and several hours consumed by repetitive tasks. In the meantime, end users stay inactive, getting more frustrated by the minute.
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That’s why we built our AI capabilities. Gaspar AI understands queries necessitating actions across different platforms, their intent and user context, and executes them automatically, sparing your agents from manual intervention.
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Unlike traditional software solutions that demand meticulous manual setup and configuration, Gaspar AI is ready to use: its plugins are easy to enable with just one click. They require no implementation specialists or additional setup expenses. They seamlessly integrate into your workflow, automating mundane employee support tasks such as [password resets](https://www.gaspar.ai/blog/how-to-get-rid-of-password-reset-requests-in-ten-seconds) and software access approvals, empowering your employees to handle essential functions like [time-off requests](https://www.gaspar.ai/blog/streamlining-hr-processes-with-gaspar-ai-and-hibob) with ease—all without the need for human intervention. 
 

## 3. Keep it simple: no tech talk, just everyday language

Gaspar AI makes it easy to access support without the need to know technical or IT terms: thanks to LLM training, NLP and NLU, employees just talk to our chatbot in everyday language and are instantly understood, engage in interactive conversations and get human-like answers.
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Gaspar AI has been built on advanced LLMs, and trained with high-quality data sets specific to the employee support sector, ensuring instant understanding of issues and human-like, accurate answers. Our Natural Language Processing (NLP) and Natural Language Understanding (NLU) [technology](https://www.gaspar.ai/blog/gaspar-generative-ai-helpdesk) outperforms the competition and can be trained within weeks for a new language. Thanks to our dialog management capabilities, our Virtual Agent can ask follow-up questions and clarifications until the employee’s issue is resolved. 

## 4. Summarized knowledge at your fingertips - no need to read a hundred resources

Employees are losing valuable time and productivity as they navigate disparate systems searching for the insights necessary to fuel informed decisions and foster innovation. A McKinsey report reveals that employees dedicate a staggering 19% of their workday just searching for information. They know that a treasure trove of tribal knowledge lies buried within knowledge articles, slide decks, and reports —if only they could find it!
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With Gaspar AI, you can now fill in the knowledge void: employees can access hard-to-find resources seamlessly on Slack, MS Teams and the ITSM portal thanks to our AI-generated summaries. Our AI helpdesk platform integrates with your knowledge base and internal repositories to automatically index and ingest information, and then match employees' requests with concise solutions. It instantly consolidates information from different sources, staying grounded in your company’s data, and delivers responses in a human-like way. All AI-generated answer summaries adhere to access permissions and users can instantly verify them through citations and links to source content, boosting their trust to our AI platform. 
 

## 5. Faster approvals for better results

A significant bottleneck in organizational processes often arises from delays in obtaining necessary approvals. It can be a delay in getting the necessary raw materials, a very delayed payment to a supplier, or an employee having trouble getting their well-deserved time off.
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Traditional systems rely on email notifications to alert managers of pending approvals. However, in the age of overflowing inboxes, these notifications frequently go unnoticed. Moreover, even when they don’t, the approval process can be time-consuming, with many steps until it’s done. That’s why with Gaspar AI approvals are directly handled in a few minutes on Slack and MS Teams. The requester submits their request through our chatbot on Slack and MS Teams and the approver instantly receives an alert to approve or decline. Both parties receive status updates and notifications once the request is approved. 

## 6. Instant assistance over hours of waiting

The Mean Time to Resolve (MTTR) an employee issue is about 26 hours. We know that time is money: long hours of unresolved issues, inaccessible accounts, system downtime and more, can cause business disruptions, leading to loss of revenue and customer dissatisfaction. Let alone employee frustration for being uncapable to do their job and feeling unproductive. Thus, the shorter the time it takes to address an issue, the better.
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With Gaspar AI you can [address most routine issues](https://gaspar-www.sfo3.cdn.digitaloceanspaces.com/abe34235b163f1ec5d008388da9cecd1.pdf) immediately: we’re talking about account issues, password resets, HR and IT troubleshooting questions, time-off requests, software and hardware provisioning, finding information about company policies, VPN access, group and email list issues, and more. Employees just engage in a conversation with our virtual Agent on Slack or MS Teams and instantly get their issue resolved. And we do this for more than 40% of your helpdesk issues!
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Even for complex issues, with Gaspar AI you can speed-up resolution: by facilitating handoff to the right agent with easy ticket creation on Slack and MS Teams, smart categorization and routing, you can resolve them more easily and quickly. 

## 7. Faster than ever setup: no coding, just a few clicks

We're enthusiasts for great software, both as users and creators. That's why we've prioritized making the entire journey, from setup to everyday use, as effortless as possible.
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Installing Gaspar AI into your [Slack workspace](https://www.gaspar.ai/slack-integration)? Just a few clicks to log in with and enable your SSO, configure your ITSM and your preferred channel settings, and integrate with your internal resources and apps, and you are up and running. It’s a similar process when you use Microsoft Teams. Our customers often find themselves diving into Gaspar AI’s features within just one day, often with minimal guidance. There's no need to dedicate engineering resources or train for days to understand how the platform works. There’s no need to manually create rules to automate processes: our Generative AI chatbot is ready-to-use and our workflow templates allow you to craft customized workflows for the processes you want to automate. 

## 8. 24/7 help vs 9 to 5

When it comes to getting support, there shouldn’t be a schedule: tech issues can happen at any time, and multiple time zones can’t be accommodated in a specific timeframe.
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Gaspar AI offers round-the-clock assistance, unlike traditional support limited to standard working hours. With our AI chatbot offering in-app instant support on 3 applications - Slack, MS Teams and JSM support portal, users can access help and guidance at any time, ensuring immediate resolution of issues and uninterrupted workflow. Moreover, our AI-powered support can handle a vast volume of inquiries simultaneously, minimizing wait times and optimizing efficiency, a feat unattainable with traditional support models constrained by human availability. 

## 9. Purpose-built for employee experience, not customer support

You might be thinking about using your customer support platform for internal support as well. Feedback from customers utilizing customer support helpdesks for employee support reveals that while these tools excel with external customers, they often lack functionality tailored to internal support needs. Adapting customer-service features to fit internal use cases, rather than utilizing purpose-built internal helpdesk features such as service catalogs or approvals, can be time-consuming and inconvenient.
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Gaspar AI is designed specifically for IT and internal helpdesk teams that provide day-to-day support to employees, with product development prioritizing features aimed at enhancing their workflow efficiency. With native support for commonly used apps, service catalogs, approval policies, company resources, and notifications through Slack and Microsoft Teams, Gaspar AI streamlines internal support processes without the need for extensive customization.
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Additionally, upcoming features like hardware management and proactive alerts further underscore Gaspar AI’s commitment to empowering employee support teams and maximizing productivity without excessive software customization. 


## Accelerate employee support efficiency with Gaspar AI

Gaspar AI emerges as a transformative solution for addressing your most common employee support pain points and the problems you have with your current service desk setup. It offers unparalleled value through its advanced Generative AI capabilities and its native built-for internal support. We're deeply engaged with our current customers to pinpoint areas of concern, enhancing our ability to learn while we improve our features and add new capabilities.
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If you seek more than just an AI vendor — but rather a collaborative partner who understands your requirements and goals, and actively assists you in transitioning away from old software stacks — then you should [try Gaspar AI out](https://www.gaspar.ai/demo-request).

Why switch to Gaspar AI for employee support

Discover why it’s time to ditch your old support setup for Gaspar AI. From AI-powered help to streamlined workflows, we have everything you need for efficient employee support.

Switch to Gaspar AI: 9 reasons to upgrade your old employee support

Frustrating for both users and administrators, password management can be a challenge to manage in any organization. One lost or stolen password may be the crack in your organization's foundation, allowing an attacker to slip in.
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Resetting user passwords is a routine yet essential task for IT service and help desks. However, while it may seem straightforward, it is tedious for the IT staff, unproductive for everyone and very costly for companies. Given that passwords are still the primary authentication method for many businesses, addressing this issue is extremely important.

## Why are account lockouts and password resets so common?

From the user's perspective, creating passwords may seem simple, but remembering them is a different story. With strict character requirements, many users resort to reusing passwords, leading to forgetfulness. This often results in either getting locked out of their accounts or requesting frequent resets.
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From a business standpoint, despite updated guidelines from [NIST](https://pages.nist.gov/800-63-3/), periodic password resets remain common practice. Password age limitations in Active Directory enforce these resets, yet they often lead to weaker passwords and account lockouts due to procrastination.
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Additionally, most users have about [100 individual passwords to manage](https://tech.co/password-managers/how-many-passwords-average-person#:~:text=How%20many%20passwords%20does%20the,repeat%20passwords%20or%20password%20elements.), which increases the likelihood of forgetfulness and errors, even with password managers. This highlights the need for a more efficient approach to password management. 

## How password resets hurt the bottom line

Password resets may seem like an easy problem to solve, but they are not, and if you add on top the volume of requests, it makes them an extremely time-consuming, repetitive, boring task.
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20% to 50% of all IT help desk tickets each year are for password resets according to the Gartner Group, and password tickets consume 31% to 40% of the help desk's time. Each reset ticket incurs substantial costs: [Forrester Research](https://conduitstreet.mdcounties.org/2020/03/24/the-true-costs-of-password-management/) estimates that one password reset can cost $70. These expenses encompass IT staff time, resources (using the necessary backend infrastructure) and lost employee productivity, so yearly costs for these common requests seem unreasonable. For instance, for a 1,000-employee company, this leads to a $70,000 yearly cost, assuming that every employee will need at least one password reset (most probably, they will need more).
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Regarding lost productivity, each time a user undergoes the password reset process— which involves pausing work on a project, contacting the help desk, waiting on hold, waiting for the reset, selecting a new password, and then logging back in—they are essentially costing the company productive time. In a study conducted by Forrester, researchers discovered that employees spend an average of eleven hours annually grappling with password issues. When extrapolated across a company with hundreds or thousands of employees, these lost hours translate into millions of dollars in lost revenue.
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Plus, when a user is locked out, the password reset takes priority over other vital tasks since that user can no longer work. Any organization's priority would be to get that individual productive once again. Thus, a password reset necessarily diverts a helpdesk's attention from the strategic and impactful tasks they would be working on. 

## Automated password reset with Gaspar AI helpdesk

Timewise and cost-wise, password resets are bad. Thankfully, with Gaspar AI you can kiss your password reset tickets goodbye! When you install Gaspar AI, you can integrate with password management applications, including SSO and MFA apps, and enable the related automation. Employees who forget a password will ask Gaspar (our AI chatbot) for a password reset. In seconds, Gaspar will identify the employee thanks to the relevant plugins and provide the necessary temporary password to the employee to reset it. Then, the employee will choose a new password, and that’s all! Their password is changed across all places that use it without any human intervention.
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**If you get a ton of these questions every month, [schedule a demo](https://www.gaspar.ai/demo-request) with us and give your employees the gift of time.** Imagine the things your helpdesk team could do when they get all this password reset tickets time back. :) 

automated password reset with Gaspar AI to save money

Struggling with password resets? Discover how Gaspar AI automates them, saving you time and money and boosting productivity.

Password resets are costing you $70k/year. Automate them.

Helpdesk teams are struggling to keep up with the ever-increasing volume of incoming employee requests. The traditional way of doing support is highly inefficient: resolution is always late, ticket backlogs are only increasing, and strategic projects are left with no human resources. At the same time, end users can’t work on their projects, complain about IT and helpdesk teams and can’t find crucial information. IT and helpdesk teams are overwhelmed and stressed, employees are unproductive and unhappy. That’s a lot of negativity to deal with!
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Recognizing this complexity, Gaspar AI streamlines employee support by offering a generative AI, unified, easy-to-use solution for instant assistance. In this blog, we will focus on our Slack integration and explain why setting up an employee helpdesk there can offer great benefits to your company, what are the main features, and how you can install it. 

 
## What is Gaspar AI’s generative AI helpdesk?

A generative AI helpdesk for employee support empowers your teams to perform tasks, find answers and take informed decisions. It is a secure and always available support platform built for an AI-first world. Thanks to advanced language models, it offers dynamic, human-like conversations, seamlessly integrating with various communication channels and IT systems. It empowers employees to act, search, query, and generate content across a multitude of enterprise applications. Fueled by constantly improving generative models, AI-driven analytics for performance evaluation, and developer tools for customizable use cases, it's the future of assistance.
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Gaspar AI’s genAI helpdesk platform integrates with various knowledge bases (such as Coda, Notion, Google Docs, Confluence and more) and uses [Retrieval Augmented Generation](https://www.gaspar.ai/blog/retrieval-augmented-generation-and-enterprise-helpdesk) (RAG) to search and retrieve relevant information. Thanks to [advanced NLP](https://www.gaspar.ai/blog/gaspar-generative-ai-helpdesk) it generates accurate, helpful, human-like responses, ensuring that the generated answers are contextually appropriate, reliable and tailored to the employee's needs. Our platform is characterized by reduced hallucinations when compared to others: RAG mitigates the risk of generating misleading or incorrect responses that could lead to user frustration or worse, wrong decisions.
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It also offers more than [30 ready-to-use integrations](https://www.gaspar.ai/integrations) with your commonly used apps to automate more than a hundred tasks. Gaspar AI understands queries necessitating actions across different platforms, their intent and user context, and executes them automatically, sparing your agents from manual intervention. Our plugins seamlessly integrate into your workflow, automating mundane employee support tasks such as password resets and software access approvals, empowering your employees to handle essential functions like time-off requests with ease—all without the need for human intervention. 

 

## Why integrate a generative AI helpdesk within Slack?

 

Integrating the generative AI helpdesk with Slack presents multiple benefits for organizations aiming to enhance their service desk operations: 

 

- **Enhanced accessibility**: Employees can access the helpdesk directly within Slack, where they already spend a substantial amount of their time, making it convenient to seek help without switching platforms or knowing technical jargon. 

- **Streamlined communication**: By integrating with Slack, all helpdesk interactions are centralized in one platform, simplifying communication and making it easier to track and manage support requests. 

- **Increased user adoption**: Since employees are already familiar with Slack, they are more likely to use the AI helpdesk, leading to higher engagement and utilization rates. 

- **Enhanced and real-time collaboration**: Integration with Slack facilitates better collaboration among employees and support agents, as they can easily share information, documents, and updates within the same platform. 

- **Cost savings**: Integrating the helpdesk within Slack can lead to cost savings by consolidating tools and eliminating the need for separate service desk software licenses. Additionally, it boosts the ROI of current Slack investments.  


By embedding service desk capabilities within Slack, companies can establish a central hub for communication, collaboration, and problem-solving. This consolidation simplifies workflows and nurtures a culture of teamwork and knowledge sharing among employees. 

 
## Gaspar AI helpdesk Slack integration key features

When you integrate Slack with Gaspar AI, you get extra AI-powered features to optimize your employee support operations and boost efficiency. 

 

### Automated resolution

Gaspar AI’s Generative AI chatbot automatically and instantly resolves at least 40% of employee issues without human intervention, powered by LLMs and 3rd party plugins. Most common problems addressed include [password resets](https://www.gaspar.ai/blog/automated-password-reset), software and hardware provisioning, group and email management, access requests, and more! 

### Automated approvals

Gaspar AI makes it easy for everyone to ask for time-off or access the channels, folders and groups they need but not the ones they don't. The process happens on Slack for both the requester and the approver, and they can track the request’s status on the same platform.  

### Instant, accurate, human-like answers

Your workforce can instantly find information – HR policies, IT troubleshooting and more just by asking our AI Virtual Agent on Slack. It searches articles, documents and data across knowledge bases and repositories, and can ask follow-up questions until employees get the exact answer. Our chatbot serves them concise summaries instead of links to articles, along with citations to enhance trust.  

### Efficient internal communications

If you are fed up with sending important email updates that nobody reads, then you’ll love this feature. With Gaspar AI, you can reach and engage employees by sending tailored messages directly through Slack — motivating them to act. You can create announcements about anything: software migrations, planned maintenance, office lunches, team reviews, changes in HR time-off policy, reminders about expenses submission, or updates about new product launches and campaigns.  

### No-code workflow automation

Reduce manual work by 80% and minimize repetitive tasks such as [onboarding](https://www.gaspar.ai/blog/how-to-complete-employee-onboarding-in-under-one-minute) by creating no-code, customized workflows. You can activate them whenever needed directly from Slack or set up triggers.  

### Hassle-free, automated ITSM

In case of auto-resolution, a ticket is automatically created on your ITSM platform. If the chatbot can't resolve the issue, it facilitates handoff to the right agent with easy ticket creation on Slack and smart routing. End users and agents can follow up the process, receive updates and track the status on Slack at any moment.  

 

## Setting up Gaspar AI on Slack

Setting up Gaspar AI is a straightforward process. You can start with a [free 21-day trial](https://www.gaspar.ai/free-trial-signup). Then, log in with your SSO- e.g. Google, Microsoft 365 – and a member of our team will contact you to onboard you. You can also see detailed steps [here](https://www.gaspar.ai/slack-integration). You will have the opportunity to configure permissions and access controls to ensure that everyone accesses only the information they should, and that sensitive information remains secure. IT admins will define the appropriate level of access for different user roles, including administrators, IT support staff and end-users. The platform is highly customizable, so you can choose the features and level of automation you want.
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We're enthusiasts for great software, both as users and creators. That's why we've prioritized making the entire journey, from setup to everyday use, as effortless as possible. 

 

## Benefits of Gaspar AI in the workplace

Implementing Gaspar AI on Slack has multiple benefits for end users and helpdesk teams: 

 

- **More than 40% of issues automatically resolved**: Gaspar, our AI Virtual Agent, resolves employee issues directly on Slack and automates tasks without human intervention. Your busy teams no longer answer the same questions over and over and have fewer tickets to deal with. 

- **80% less manual work**: By automating the most repetitive tasks, end users and helpdesk teams perform less manual work.  

- **More than 85% of questions instantly answered**: Gaspar AI answers instantly and automatically most of employee queries, with no need for human intervention or search. 

- **Increased productivity**: Fast and accurate issue resolution means less downtime, which empowers your workforce to be more productive.  

- **24/7 access to help**: Our generative AI helpdesk knows no time limit – it's available whenever employees need it.  

- **More time to work on strategic, impactful projects**: With fewer tickets to handle, IT teams are free to focus on bigger and more important projects. 

- **Decreased costs**: With Gaspar AI you decrease resolution time and the cost of inefficient time, thus lowering related costs. Consequently, your company saves money and increases profitability. 

- **Happier employees**: Streamlined communication leads to perfect employee experiences: it frees their time and makes them more productive, leading to higher satisfaction, retention, and a great workplace culture. 

 

If you’d like to take a step forward into your AI journey, [schedule a call](https://www.gaspar.ai/demo-request) with us to discuss your needs and goals. You will also get the chance to see the platform in action and experience our generative AI power first-hand.

Discover how to offer more efficient support with a generative AI helpdesk on Slack. Understand the key features, benefits and capabilities. Read now!

Smarter support: get a generative AI helpdesk on Slack

Generative AI has sparked extensive interest in the employee support sector, but companies often don’t consider the risks until AI models or applications are already in use.
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As we analyzed in our [previous blog post](https://www.gaspar.ai/blog/ai-employee-helpdesk-for-shadow-it-risks), there is no guaranteed way to keep employees from using Generative AI to work more efficiently – and this comes with security risks. Therefore, the most effective way to address Shadow AI is to provide an approved AI helpdesk platform. An AI employee helpdesk is a secure and always available support platform built for an AI-first world. Thanks to advanced language models, it offers dynamic, human-like conversations, seamlessly integrating with various communication channels and IT systems. It automates tasks and support resolution, and empowers employees to act, search, query, and generate content across a multitude of enterprise applications. Fueled by constantly improving generative models, AI-driven analytics for performance evaluation, and developer tools for customizable use cases, it's the future of assistance.
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But how secure exactly are AI employee helpdesks?
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AI employee helpdesks can be very secure if proper measures are implemented. In this article we will explore some considerations that should be in place for ensuring security. 

## 8 steps to ensure AI employee helpdesks’ security
 

1. **Data encryption**: Encrypting data at rest and in transit is a fundamental practice to protect sensitive information. Ensure that your chosen AI helpdesk encrypts all data transmitted between the user and the platform, and when data is transferred from your internal knowledge bases and repositories, to prevent interception by unauthorized parties.  

2. **Secure access control**: Implement robust access controls to restrict access to the AI helpdesk system only to authorized personnel. With Gaspar AI for instance, IT managers and Admins have complete control over who interacts with the platform and how much autonomy they have – they can configure security measures and access privileges on the Admin Hub. At the same time, Gaspar AI’s helpdesk honors all existing user permissions and access rights. This means that employees can view or access only information they are allowed to – they can’t access sensitive and confidential data if they are not supposed to.  

3. **Data privacy**: Make sure your AI employee helpdesk provider adheres to data privacy regulations such as GDPR (General Data Protection Regulation) or CCPA (California Consumer Privacy Act) to protect the personal information of employees using the helpdesk. It’s also crucial that your provider does not use your company’s. With Gaspar AI you can rest assured that your company’s data and sensitive information will remain private. Any information collected from our customers is strictly confidential and will never be shared with other customers or utilized to train our generic AI model. The sole purpose of collecting these data is to enhance and personalize your individual model for an improved and tailored experience. 

4. **Regular audits and updates**: Regularly audit the security measures in place, validate the compliance audits of vendor and review their operational security practices. When needed, update them to address any vulnerabilities that may arise.  

5. **Training and awareness**: Educate employees about security best practices when interacting with the AI helpdesk, such as avoiding sharing sensitive information unless necessary and being cautious of phishing attempts. Communicate transparently about how AI models operate, ensuring that employees comprehend the technology's role in the IT helpdesk ecosystem. You should prioritize educating users on data privacy, the ethical use of AI, and the steps taken to maintain a secure environment.  

6. **Secure integration**: If the AI helpdesk integrates with other systems or databases, ensure that these integrations are secure and follow best practices for data exchange. Conduct thorough security assessments to ensure that the integration doesn’t compromise data security. Choose a platform that seamlessly integrates with your existing IT infrastructure. Evaluate the platform's compatibility with your current systems, applications, and databases. Ask for API support for custom integrations with CRM, project management, or other relevant applications.  

7. **Vendor security**: When using a third-party AI helpdesk provider, you should ensure that they have robust security measures in place and conduct due diligence on their security practices. 

8. **Monitoring and incident response**: Implement monitoring tools to detect any suspicious activities or breaches in real-time. Have a well-defined incident response plan in place that ensures that any security incidents are addressed swiftly and effectively, reinforcing both trust and the overall resilience of the AI employee helpdesk infrastructure. Once more, vendors that have added specialized controls and practices for testing, validating and improving the robustness of AI workflows will have an advantage.  


Security is a top priority. By selecting an AI employee helpdesk that is designed with robust cybersecurity measures to safeguard sensitive data and by following these measures, you can rest assured that you minimize risks and ensure a secure digital environment for all users. However, it's essential to remember that security is an ongoing process that requires regular assessment and adaptation to evolving threats.
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If you have questions or are interested in our AI helpdesk and want to discuss security, please [contact us](https://www.gaspar.ai/contact-us).  

Discover 8 steps to ensure security in AI employee helpdesks. Explore data encryption, access control, privacy, audits, vendor security, and monitoring.

Are AI employee helpdesks secure?

A year after the massive success and quickest than ever adoption of ChatGPT, followed by the rise of AI in every corner of our lives, one thing hasn’t changed: IT leaders continue to struggle with the same pain points and concerns as they steer digital transformations aimed at bolstering business resilience and enhancing experiences for both customers and employees. From overwhelmed employee support teams to slow response times and complicated processes, these challenges can significantly impact employee satisfaction and overall business operations. In this blog post, we'll delve into the most common pain points and explore how companies can adopt Gaspar AI to address them and unlock valuable benefits. 

## Pain point: Overwhelmed employee support helpdesk teams

Helpdesk support teams face a constant influx of inquiries and issues, often struggling to keep pace with the volume of requests. It's indicative that ticket volume has increased +35% in the last 2 years. This high workload can lead to delays in response times and challenges in providing timely assistance to employees, impacting overall support efficiency and employee satisfaction.
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Gaspar AI alleviates the burden on helpdesk support teams by eliminating L1 support tickets through [autonomous resolution](https://www.gaspar.ai/solutions) and freeing them from massive ticket queues. Our platform offers automated solutions and accurate Generative AI responses to routine employee queries. Gaspar AI uses [proprietary algorithms and high-quality, sector-specific datasets](https://www.gaspar.ai/blog/gaspar-generative-ai-helpdesk), along with Retrieval Augmented Generation (RAG) that ensures the generated answers are based on the company’s knowledge base and internal repositories. At the same time, [multiple plugins](https://www.gaspar.ai/integrations) and GenAI triggered automations allow for instant, automated resolution of most frequent issues, such as password resets. Gaspar AI guarantees swift and precise resolution of L1 issues without human intervention, freeing up valuable resources for more complex tasks.
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**_Value delivered: Reduced ticket volume and manual work_**
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By automatically and accurately answering and resolving routine queries, Gaspar AI deflects a high number of support tickets, relieving the pressure on helpdesk teams and [streamlining support processes](https://www.gaspar.ai/benefits). 

## Pain point: Unproductive employees

The lack of employee productivity may stem from difficulties in accessing timely support or inefficient communication channels, and greatly hinders business operations. With Gaspar AI, employees benefit from instant, high-quality and precise Generative AI responses to repetitive queries. Our Virtual Agent is powered by fine-tuned LLMs optimized to work with enterprise data, and has advanced NLP and NLU capabilities to identify intent and ensure context-aware dialogues. It also engages in interactive conversations and asks follow-up questions to help employees get the right answer.
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**_Value delivered: Increased productivity_**
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By empowering employees with timely and accurate support, Gaspar AI minimizes downtime and allows employees to focus on their core tasks, thereby enhancing overall productivity.  

## Pain point: Employees struggle to use multiple tools and communicate with the helpdesk

Employees struggle to navigate disparate systems, making it difficult to find the files, information or resources they need, or access the support they require.
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Gaspar AI streamlines employee support by offering a [unified, easy-to-use solution](https://www.gaspar.ai/blog/ai-employee-helpdesk-on-slack-msteams-jira) that eliminates the need for multiple tools. Our friendly, intuitive interface on [Slack](https://www.gaspar.ai/blog/employee-helpdesk-on-slack), [MS Teams](https://www.gaspar.ai/blog/using-ms-teams-for-it-support) and [Jira SM support portal](https://www.gaspar.ai/xence-ai) empowers employees to just talk with our chatbot and immediately get solutions. Our AI helpdesk platform instantly consolidates information from different sources, staying grounded in each company’s data, and delivers responses in a human-like way. All AI-generated answer summaries adhere to access permissions and users can instantly verify them through citations and links to source content, boosting their trust to our AI platform. Omni-channel support and easy handoff to human agents also enhance communication between the helpdesk team and employees.
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**_Value delivered: Increased user adoption_**
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With its user-friendly interface, trustworthy responses and omni-channel support, Gaspar AI encourages widespread adoption among employees, leading to smoother communication and collaboration between helpdesk teams and end-users. 

## Pain point: Dissatisfaction with employee support performance due to slow response times

Resolution time has increased by +57%* in the last two years. Slow response times impede productivity, lead to dissatisfaction with overall support quality and erode trust in IT support services. Gaspar AI improves IT support efficiency by increasing agent productivity through automated processes. By facilitating easy ticket creation, automated sync with the ITSM platform, and smart routing to the right agent, Gaspar AI reduces response times and enhances the perception of IT services. Our AI helpdesk allows employees to look up the status of one or multiple tickets on Slack, MS Teams or the ITSM portal for greater resolution visibility. And in case additional details or responses are needed, it automatically sends notifications to employees and agents.
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**_Value delivered: Improved IT helpdesk perception_**
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Gaspar AI enhances IT support efficiency, reducing response times and improving employee satisfaction with quicker issue resolution. This boosts the perception of IT services within the company, making the IT and helpdesk team the employees’ best partners. 

## Pain point: Investments entail long time-to-value and deployment

Investments often require extended deployment periods and time-to-value, posing challenges for companies seeking rapid returns on their technology investments. Lengthy deployment processes can delay the realization of benefits, hindering business agility and innovation. Gaspar AI accelerates value realization with its rapid deployment process that takes no more than 1 hour and seamless integrations. By offering over 30 out-of-the-box integrations and quick knowledge ingestion from various platforms, such as Sharepoint, Google Docs, Coda, Confluence, Helpjuice, Notion, Dropbox, Gaspar AI ensures companies can swiftly leverage its capabilities.
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**_Value delivered: Rapid value_**
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Gaspar AI's quick deployment and seamless integrations ensure companies can swiftly leverage its capabilities, resulting in accelerated value realization and faster return on investment. 

## Pain point: Data security concerns

Data security concerns pose represent a critical challenge for organizations, as breaches can jeopardize sensitive data and result in significant financial and reputational damage. Protecting data integrity and confidentiality is paramount in maintaining trust with customers and stakeholders.
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Gaspar AI prioritizes data security and privacy by ensuring that customer data are protected. The information collected from our customers is strictly confidential and will never be shared with other customers or utilized to train our generic AI model. The sole purpose of collecting these data is to enhance and personalize each company's model for an improved and tailored experience. Thus, data are first stripped of anything personal or sensitive to the business. 
Moreover, customer data reside in their own region and don’t get transferred between regions. With data centers located across different continents (US, Canada, EU, or UK), Gaspar AI adheres to stringent privacy regulations.
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**_Value delivered: Respects business processes and privacy_**
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Gaspar AI safeguards sensitive information and adheres to business processes, thereby instilling confidence and trust in the company’s data handling practices. 

## Pain point: Complicated and repetitive processes that add zero value

Complex and tedious processes that contribute little to no value can bog down organizational efficiency and drain resources. These inefficiencies often arise from outdated workflows and manual tasks that consume valuable time and effort without yielding meaningful results.
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Gaspar AI simplifies and automates complex processes with its [no-code, intelligent workflow automation](https://www.gaspar.ai/platform). Helpdesk teams can create custom workflows to automate repetitive processes such as employee onboarding, account creation and more. Our AI helpdesk also identifies and resolves issues through GenAI-triggered automations, thus offering instant, autonomous resolution and deflecting tickets.
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**_Value delivered: Easy and smart automation_**
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Gaspar AI simplifies complex workflows and automates repetitive tasks without requiring any manual effort or coding skills.  

## Accelerate employee support efficiency and satisfaction with Gaspar AI

Gaspar AI emerges as a transformative solution for addressing common pain points in employee support, offering unparalleled value through its advanced Generative AI capabilities. By reducing ticket volume, increasing productivity, improving user adoption, enhancing IT perception, accelerating value realization, ensuring data security, and enabling smart automation, Gaspar AI empowers companies to optimize their support processes and deliver exceptional experiences to employees. [Embrace Gaspar AI today](https://www.gaspar.ai/demo-request) to revolutionize your employee support ecosystem and unlock a new era of efficiency and satisfaction.
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*_Source: https://www.metricnet.com/_  

How to address your employee support pain points with AI

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