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Reduce employee ticket volume with Gaspar AI and Atlassian integration
Thu Feb 09 2023
3 mins read
907 views
To further reduce internal help desk teams’ manual work and increase their productivity, Gaspar AI has built an integration with [Atlassian](https://www.atlassian.com/software) products. Gaspar AI’s platform auto-resolves 40% of employee IT and HR issues instantly, without human involvement, and automates repetitive tasks by 90%. It augments companies’ service desk operations for quicker and more efficient IT and HR support.
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When you integrate Gaspar AI with Atlassian, employees get a magical, seamless experience on the platform they already use ([Slack](https://slack.com/), [MS Teams](https://www.microsoft.com/en-us/microsoft-teams/group-chat-software) or [Jira Service Desk](https://www.atlassian.com/software/jira/service-management/features/service-desk)), and your help desk team deflects service tickets, resulting in an improved ROI from your Atlassian products. You will experience a much lower ticket volume, which leads to better response times and a helpdesk cost per ticket at $1.
### Key integration capabilities
1. Auto-resolve employee IT and HR issues on Jira Service Management support portal thanks to our Conversational AI chatbot
2. Automate ticket creation on Jira Service Management or Jira Software – no more manual work!
3. Customize Jira Service Management fields so you can better match and track tasks and projects
4. Improve security by integrating with Atlassian Access: automate any identity-related tasks and requests
5. Build and optimize your Confluence knowledge base
6. Human-like, accurate responses thanks to Generative AI and ChatGPT integration
7. Integration that works in the cloud or on premises
To learn more about how you can enhance your employee support and get the most out of your Atlassian products, you can read about our Atlassian integration capabilities in our solution brief below. Your team will be excited to get to work and employees delighted by the magical support experience.
## [Gaspar AI and Atlassian integration.pdf](https://gaspar-www.sfo3.cdn.digitaloceanspaces.com/9346118ecca5010225e71a33709099b7.pdf)
