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Employee helpdesk on Slack thanks to Gaspar AI's Conversational AI
Tue Feb 28 2023
4 mins read
Employees have historically had to use numerous channels and systems to get IT support, such as emails, ITSM platforms, calls, or simply visiting the IT office. Employees must go through a cumbersome procedure just to report their issue, and may be unable to work in the meantime. At the same time, the help desk team is overwhelmed with questions and tickets, making it hard for them to provide timely support. This results in wasted time and productivity, as well as increased costs.
Yet, there is a platform that all employees know, prefer and use for their daily communication and meetings: [Slack](https://slack.com/). What if, instead of having to use one more platform for help desk support, everything happened right there, instantly and hassle-free?
## Automatically and instantly solve employee IT and HR issues on Slack
Gaspar AI, our AI-based employee support [auto-resolution platform](https://www.gaspar.ai/platform), is built from the ground up to integrate with Slack, making it smooth and easy for employees to solve their problems in seconds. Employees can conveniently interact with our always-available Conversational AI chatbot, Gaspar. This virtual agent utilizes AI and machine learning to provide personalized support. What makes Gaspar so effective is its capability to resolve 40% of employee IT and HR issues, such as password reset requests - it automatically verifies the end user’s identity thanks to multiple integrations, and not just guide the user through the company’s process of password reset. Additionally, Gaspar AI integrates with the company’s knowledge management system so that the chatbot can provide accurate information to the right person at the right time.
Our AI-powered service desk helps resolve routine issues in just 10 seconds, drastically cutting down the time and effort of the IT teams and employees alike. This helps streamline operations and increase efficiency.
In the case that auto-resolution is not possible, employees have access to live expert assistance. Unlike traditional ITSM tools, creating a ticket with Gaspar AI is a simple process: users fill in a form on Slack, which is then synced with the company's service management platform. Both the users and help desk teams can access status updates on Slack.
## Why employees and help desk teams love Gaspar on Slack
Our employee IT and HR support within Slack will [enhance employee and help desk teams’ productivity](https://www.gaspar.ai/benefits) in various ways such as:
- Let employees resolve a great % of their requests on Slack, the platform they already know and use.
- Enable them to get accurate answers to their questions in a human-like way, thanks to our ChatGPT integration.
- Employees and help desk teams can check the ticket status and follow up on Slack.
- Allow employees to reply to the comments on tickets and approval requests within Slack.
- Help desk team agents will have the ability to schedule a huddle within Slack with an employee to answer a ticket.
To better understand all our capabilities and the benefits you will get by integrating Gaspar AI with Slack, you can read our solution brief below or [schedule a demo](https://www.gaspar.ai/demo-request) with our team.
## [Gaspar AI on Slack.pdf](https://gaspar-www.sfo3.cdn.digitaloceanspaces.com/b9e329e31f16f7dea5631904a8df6efd.pdf)