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Instantly answer questions with XenceAI, the exclusive JSM chatbot

With Xence AI you can answer employee questions automatically and instantly without getting involved. Employees get human-like answers straight from Confluence just by asking our chatbot, without leaving the JSM support portal.
Step by step Installation
This is a simple step by step tutorial for the installation of the Xence app and the additional Xence Helper app that\ you will need. If you follow these steps you should have the apps ready in no time!
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1. Find the Xence Helper app by Gaspar AI
Simply search “Xence Helper by Gaspar AI” in Atlassian’s Marketplace. Xence Helper is responsible for reading your Confluence articles!
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2. Click on "Get it now"
Review the app’s functions, then click on "Get it now" to install it in your Confluence instance.
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3. Find the Xence app by Gaspar AI
Simply search “Xence by Gaspar AI” in Atlassian’s Marketplace. Then click on “Try it free” button.
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4. Click on "Start free trial"
Review the app’s functions, then click on "Start free trial" to install it in your JSM instance.
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5. Login to your Atlassian Instance
You have to log in with your existing account or create a new account on the spot!
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6. Install in any JSM site
If you have multiple sites, select which one to install onto. Note: The App can only read and respond from knowledge that is in a single site.
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7. Verify that you have installed the apps
By going to the “Manage apps” panel, verify that you have both those apps installed before you start.
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8. Find your Portal link
By going to the Portal settings page find the link of your portal that you are going to send to your customers.
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9. Start chatting!
Employees can now enjoy human-like answers to their questions, and you can get rid of routine, repetitive tasks!
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10. If Gaspar doesn’t answer the first time, just give him a moment!
In some cases, if the your knowledge base has many articles there may be a 5-minute delay, but don’t worry, it’s just the synchronization processes.
Xence AI: Transforming your support experience
Instant Answers, Zero Delays
Reliable Insights, Accurate Responses
Available 24/7, unlimited accessibility
Boost Efficiency, Drive Success
Copyright @ Gaspar.ai