Slack Integration
Generative AI helpdesk for employee support on Slack
Auto-resolve 40% of employee issues instantly with Gaspar AI’s chatbot Slack integration. Our Generative AI chatbot enables quick problem-solving through natural language. From password resets to time-off requests, our LLM-trained chatbot understands user intent and offers context-aware solutions, deflecting tickets and reducing manual work.
Gaspar AI chatbot Slack Integration Key Features
Automated resolution
Gaspar AI’s Generative AI chatbot automatically and instantly resolves 40% of employee issues without human intervention, powered by LLMs and 3rd party plugins. Most common problems addressed include password resets, software provisioning, group and email management, and more!
Automated approvals
Make it easy for everyone to ask for time-off or access the channels, folders and groups they need but not the ones they don't. The process happens on Slack for both the requester and the approver, and they can track the request’s status on the same platform.
Instant, accurate, human-like answers
Your workforce can instantly find information – HR policies, IT troubleshooting and more just by asking our AI Virtual Agent. It searches articles, documents and data across knowledge bases and repositories, and can ask follow-up questions until employees get the exact answer.
No code workflow automation
Reduce manual work by 80% and minimise repetitive tasks such as onboarding by creating no-code, customised workflows. You can activate them whenever needed directly from Slack or set up triggers.
Hassle-free, automated ticketing
In case of auto-resolution, a ticket is automatically created on your ITSM platform. If the chatbot can't resolve the issue, it facilitates handoff to the right agent with easy ticket creation and smart routing.
21-day Free Trial
Get started today for free - no credit card needed! Your free trial includes unlimited access for 21 days, with an AI chatbot on Slack and MS Teams, workflow automation and Proactive Insights. Deployment in just 30 minutes! *By submitting, you agree to our Privacy Policy.
Service Desk and employee benefits
- 40% of issues automatically resolved
- 80% less manual work
- Increased productivity
- 24/7 access to help
- More time to work on strategic, impactful projects
How does it work?
Start the conversation!
Click either on “Get Help” or go to “Messages” and type your question or go to the IT public channel and ask your question.
Query solved within a few seconds!
Gaspar will instantly answer your question or ask follow-up questions until you get an accurate answer.
Ticket creation on Slack
If the question can’t be answered by Gaspar, then you simply fill in a form on Slack to create a ticket.
"Home" Tab
In this tab you can see all your open tickets, any pending approval requests, open new tickets and submit any help query. No need to switch between apps!
"Message" Tab
Here the helpdesk agents can see their tickets’ status, daily statistics on the tickets handled by you and SLAs.
"About" Tab
In this section you can see all your shortcuts.