For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at https://www.gaspar.ai/.
“Service” refers to the Company’s services accessed via the Site, in which users may contact the Company, request a demonstration of Company product(s), submit various tickets, manage various tickets, manage user-defined enterprise services, among many other actions.
The terms “we,” “us,” and “our” refer to the Company.
“You” refers to you, as a user of our Site or our Service.
## I. INFORMATION WE COLLECT
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and the number of clicks. Personal Information includes your email, your name, and whatever information you might enter into the message form, which you submit to us through at the Site.
### 1. Information collected via Technology
To activate the Service you do not need to submit any Personal Information other than your email address. To use the Service thereafter, you may need to submit further Personal Information. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect NonPersonal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
### 2. Information you provide us by registering for an account
### 3. Children’s Privacy
The Site and the Service are not directed to anyone under the age of 16. The Site does not knowingly collect or solicit information from anyone under the age of 16, or allow anyone under the age of 16 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 16 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us immediately at email@example.com.
## II. HOW WE USE AND SHARE INFORMATION
## III. HOW WE PROTECT INFORMATION
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.
## IV. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail.
If you wish to permanently delete your data (i) if you are a User, contact your Administrator and (ii) if you are an Administrator, contact us at firstname.lastname@example.org with your request. With Administrator approval, we will either, at your discretion (a) permanently delete your information or (b) archive it in case you wish to come back in the future.
We are deleting data and personal information when the company that you work for does not use any longer our service.
## V. LINKS TO OTHER WEBSITES
## VII. COMPLIANCE WITH LIMITED USE POLICY
Gaspardesk's use and transfer of information received from Google APIs to any other app will adhere to [Google API Services User Data Policy](https://developers.google.com/terms/api-services-user-data-policy#additional_requirements_for_specific_api_scopes), including the Limited Use requirements.
## VIII. Data retention policy
Customer data is retained for as long as the account is in active status. Data enters an “expired” state when the account is voluntarily closed. Expired account data will be retained for 14 days. After this period, the account and related data will be removed. Customers that wish to voluntarily close their account should download their data manually or via requesting an export at the support email address, prior to closing their account.
If a customer account is involuntarily suspended, then there is a 90 day grace period during which the account will be inaccessible but can be reopened if the customer meets their payment obligations and resolves any terms of service violations.
If a customer wishes to manually backup their data in a suspended account, then they must ensure that their account is brought back to good standing so that the user interface will be available for their use. After 90 days, the suspended account will be closed and permanently removed thereafter (except when required by law to retain).