IT operations and helpdesk support teams face a constant influx of inquiries and issues, often struggling to keep pace with the volume of requests. It's indicative that ticket volume has increased +35% in the last 2 years. This high workload can lead to delays in response times and challenges in providing timely assistance to employees (resolution time has increased by +57%), impacting overall support efficiency and employee satisfaction. At the same time, continuously answering the same questions and performing repetitive tasks that add zero value prevents IT operations and helpdesk teams from working on high-impact, strategic products that can positively change company processes and boost the bottom line.
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With Gaspar AI’s IT helpdesk platform, you can offer automated IT support solutions that improve your IT operations' efficiency, supercharge your teams’ productivity and free them up.
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An AI IT helpdesk is a system that uses artificial intelligence technologies to provide support and assistance for IT-related issues and queries. Instead of relying solely on human agents, AI-powered helpdesks are trained with LLMs and leverage natural language processing (NLP), machine learning, and other AI techniques to understand and respond to user inquiries automatically. These systems can handle a variety of tasks, including troubleshooting technical problems, providing guidance on software or hardware issues, offering self-service options for common queries, and escalating complex issues to human agents when necessary.
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AI IT helpdesks can improve efficiency by providing instant responses and resolving issues without human intervention, reducing the workload on human support staff and offering round-the-clock assistance. They can also analyze data to identify trends, optimize workflows, and improve the overall quality of IT support services.
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In this blog post, we will present some of the most common uses of Gaspar AI by IT operations and helpdesk teams.  

## Smart IT helpdesk automation and workload optimization

Automate repetitive tasks and offer instant, no-humans-involved solutions, while ensuring friendly, human-like interactions that enhance user experience.

1. **Automatically reset passwords**: 20% to 50% of all IT helpdesk tickets each year are for password resets according to the Gartner Group, and password tickets consume 31% to 40% of the help desk's time. Thanks to Gaspar AI they can be [automated](https://www.gaspar.ai/blog/how-to-get-rid-of-password-reset-requests-in-ten-seconds), saving helpdesk teams valuable time as they don’t need to get involved in the process anymore.

2. **Give access to folders and calendars**: It often happens that an employee might not have access to some folders or calendars they need. They can ask Gaspar, our AI chatbot, to give them access, and it will forward the request on Slack or MS Teams to the right person. They will approve or reject the request, and the employee will receive an update. No need for IT teams to intervene!  

3. **Provision hardware**: Ensure all employees get the hardware they need when they need it. Employees easily request it on Slack or MS Teams, and your IT team can then handle it. 

4. **Provision software in seconds**: Employees change roles, departments, projects – this means that they might need new licenses for apps they did not use before. Your helpdesk team can enable them to access them effortlessly. Again, everything is just a question away, and the whole approval process happens on Slack and MS Teams. 

5. **Email list, group and channel management**: With our AI-powered IT helpdesk, giving access to groups and email lists or removing users from channels is as easy and quick as sending a message.   

6. **Account management**: IT helpdesk teams can create new accounts, delete old ones and better manage existing ones in minutes by automating the process. 

7. **Offer instant IT info summaries to employees without getting involved**: Often, useful IT information is buried deep within files and systems and is hard to access, so employees keep contacting your helpdesk team about it. Gaspar AI empowers your workforce to instantly find it: IT troubleshooting, how-to questions, privacy policy, security FAQs and much more. Everything employees need is right at their fingertips, just a question away from our AI chatbot on Slack or MS Teams!  

8. **Know their projects’ deadlines**: Keeping up with project deadlines is crucial. With Gaspar AI it’s also super easy. IT operations and helpdesk employees ask our AI chatbot to give them an update and they instantly know what’s urgent and what’s not.  

9. **Automate onboarding and offboarding**: IT operations and helpdesk teams can use our no-code templates to craft custom workflows that automate these processes. Whenever there is a new hire or an employee leaves the company, they can deploy these custom workflows and make the procedure easier and more secure.  

## ITSM made easy

With traditional IT support or ITSM systems, users must contact IT operations and helpdesk teams via email or call, or log into the ITSM portal, raise a ticket and accurately describe their issue. Agents must manually review the tickets to prioritize and address incoming requests, ensure additional information is added to the ticket and continuously update its status. With our AI-powered IT helpdesk, your teams can now effortlessly create and manage tickets while information is automatically synced with your ITSM.  

1. **Offer quick and easy ticket creation on Slack or MS Teams**: For issues that need human attention, employees simply fill in a form on Slack or MS Teams to describe their issue (they can even attach screenshots and images), and a ticket is created on your ticketing platform. Your agents don’t need to go through emails or different systems, or even do any manual work: they automatically have the info they need on their ITSM and on their Slack or MS Teams interface. 

2. **Ticket management on Slack or MS Teams**: IT agents can see their tickets’ status, any pending approval requests, daily statistics and SLAs on Slack and MS Teams at any time. And while they are working on resolving tickets, their status is updated and notifications are sent automatically to employees on Slack and MS teams. 

3. **Intelligent ticket triage**: Whenever a ticket is raised, agents must manually categorize, prioritize, and assign the right resources. Gaspar AI’s IT helpdesk helps you promptly manage tickets. With its NLP capabilities, it analyzes the tickets, categorizes them, and assigns them to the right agent (depending on their expertise and availability). Moreover, it asks follow-up questions and interacts with the user to get more information for prompt resolution and accurate categorization. 

## Enhanced knowledge management
 
Gaspar AI integrates with your knowledge base and internal repositories to automatically index and ingest information, to then match employees' requests with concise solutions.  

1. **Enable easy, no-search knowledge access from multiple sources**: Gaspar AI integrates with knowledge bases (such as Confluence, Notion, Coda, Helpjuice and more), internal sources and repositories (e.g. Sharepoint, Dropbox, Google Docs) to ingest and index information, and then answer employee questions without human intervention and with no need to look for it.  

2. **Identify knowledge gaps**: Your helpdesk team gets information on their Admin Hub about the most frequent issues and questions. They can thus identify whether there are gaps in the company’s knowledge base which make it impossible for employees to self-serve their requests and solve their problems.  

3. **Knowledge base augmentation**: Based on these gaps, IT teams can fast-track the relevant content creation to enrich the company’s knowledge base and offer more opportunities for self-service. 

## Impactful business insights

With Gaspar AI, your IT helpdesk teams can discover high-impact automation use cases and get clear performance metrics. 

1. **Identify priority automation projects**: Gaspar AI’s IT helpdesk platform uncovers the most common employee issues, what’s hurting their productivity, which automations or content will unblock them. It uses large language models to break down ticket data and present the areas of service that need the most improvement. Thus, IT support teams can identify which automation opportunities and process improvements will have the biggest business impact and prioritize them.  

2. **Track key IT metrics**: On Gaspar AI’s Admin Hub, IT helpdesk managers can track their chatbot’s and platform’s performance. They also monitor which features, capabilities, and resources employees find valuable, compare performance over time and take data-driven action.  

## What are the benefits of Gaspar AI for IT helpdesk teams?

The importance of IT support teams cannot be overstated. They have multiple tasks to perform, ranging from tactical to strategic, all of which play an important role in the continuation of business and employee satisfaction. In the hybrid work world of nowadays, the IT helpdesk’s role is indispensable even in ensuring day-to-day productivity. However, IT support’s importance is often underestimated, and these teams are frequently understaffed. As requests and projects get multiplied by the minute, it is extremely important to find ways to enhance IT support.
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Gaspar AI does exactly this: by automating the mundane tasks and offering instant resolution to more than 40% of employee issues, it frees up IT teams’ time and empowers them to be more productive. Gaspar, our AI Virtual Agent, resolves employee issues directly on Slack, MS Teams and JSM support portal, and automates tasks without human intervention. Your busy teams no longer answer the same questions over and over and have fewer tickets to deal with.
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This leads to faster and low-cost resolution for all issues: Gaspar solves employee requests instantly and accurately, in natural language, deflecting a high number of tickets. Fewer tickets to be handled means faster resolution time even for requests that need to be addressed by human agents. It also means that IT operations’ costs decrease, as our platform minimizes the resources needed for each issue and the downtime costs. An employee helpdesk ticket costs just $1 when you deploy Gaspar AI, as opposed to $26.51 on average when you don’t.
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Finally, with Gaspar AI you can improve the perception of IT company-wide: 1/5 of employees claim tech issues and resolution times are the biggest challenges. With Gaspar AI, you can offer fast and accurate solutions to their most frequent problems, so that IT becomes their best partner. And with our Business Insights and Performance Metrics you can fill in knowledge gaps and prioritize automation opportunities, greatly impacting employee satisfaction with your department’s services. 

## How do I set up Gaspar AI?

Just start a free 21-day trial by filling in the form here. Then, log in with your SSO- e.g. Google, Microsoft 365. A member of our team will contact you to onboard you. Yes, it’s that simple!
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If you are curious to learn more about Gaspar AI, you can **schedule a free, personalized demo [here](https://www.gaspar.ai/demo-request)**. During the meeting, we can discuss your needs and you can see exactly how your helpdesk/IT team and employees can use the platform. 

Struggling with overwhelming IT support demands? Gaspar AI’s IT helpdesk automates most routine tasks and streamlines processes. Discover all the ways it helps!

Why your IT helpdesk team needs Gaspar AI

Employee support is getting tougher: multiple systems that are hard to use, different time zones and locations, unavailability of helpdesk teams when needed, slow responses. What’s the best thing you can do so that your employees get the help they need exactly when they need it? Offer them Gaspar AI, our best-in-class Generative AI helpdesk solution! It automatically solves at least 40% of helpdesk issues, automates repetitive processes, is available 24/7 and offers accurate answers to more than 85% of their questions instantly.  

## First, what is Gaspar AI?

Gaspar AI is a secure and always available Generative AI helpdesk platform that uses AI for smarter and more efficient employee support. Thanks to advanced language models, it offers dynamic, human-like conversations, seamlessly integrating with various communication channels such as Slack and MS Teams, commonly used apps and IT systems. It empowers employees to act, search, query, and generate content across a multitude of enterprise applications. Fueled by constantly improving generative models, AI-driven analytics for performance evaluation, and developer tools for customizable use cases, it's the future of assistance.
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It features a Generative AI Virtual Agent, no-code workflows to automate repetitive processes and an Admin Hub for your IT and helpdesk admins to review everything support-related.
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Gaspar, our AI chatbot, is available on Slack, MS Teams and the Jira SM support portal. It makes it smooth and easy for employees to solve their issues in seconds by simply having a conversation. It is trained with best-in-class LLMs and uses Natural Language Processing to understand employee questions' context and intent. Our advanced dialog management capabilities ensure that employees have natural, human-like, interactive conversations. Gaspar can dynamically ask follow-up questions and combine multiple plugins until users get accurate solutions. 


## Using Gaspar AI for employee support

Gaspar AI seamlessly integrates with your favorite tools to empower your teams with 100+ automations across different departments and systems. Gaspar AI is the simplest way for your employees to get support: one unified, easy-to-use solution, with no need to switch apps, learn coding or use complicated systems. They simply talk to our AI chatbot on Slack or MS Teams and have their issue addressed promptly. Employees can thus perform their tasks better; find information they need faster; and be more productive.
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Here are some of the most common uses of Gaspar AI by employees: 

### 1. Instantly unblock access to their account
It happens very often – an employee wants to do their job only to find out they are locked out of some systems. With Gaspar AI it is extremely easy to reset their password without the IT and helpdesk team getting involved. The process is very streamlined: employees ask Gaspar to reset their password for said system or application. Our AI chatbot identifies the user and provides a temporary password which the employee can then replace with their chosen one. Instead of having to stay idle for hours, they get back to work immediately.  

### 2. Find out their PTO balance in a sec
Employees can ask Gaspar a simple question about their remaining paid time off (as simple as “what’s my PTO balance?”) and get an answer instantly. They can then go on and organize their holidays! 

### 3. Easily request time off
Requesting time off with Gaspar AI is as smooth as a summer breeze! Employees send their request to our AI chatbot on Slack or MS Teams e.g. “I want to take time off May 2-7". It then asks their manager to approve or decline it – again on Slack or MS Teams. Once the request is handled, the employee is updated – and in the meantime they can track its status.  

### 4. Access the folders they need effortlessly
It often happens that an employee might not have access to some folders they need. They can ask Gaspar to give them access to the specific folders, and our AI chatbot will forward the request on Slack or MS Teams to the right person. They will again approve or reject the request, and the employee will receive an update.   

### 5. Instantly find information they need to do their work
Often, useful information is buried deep within files and systems and is hard to access - Gaspar AI empowers your workforce to instantly find it: HR policies, how-to questions, relocation policy, travel policies, company holiday schedules, benefits updates, payroll inquiries and much more. Everything employees need is right at their fingertips, just a question away on Slack or MS Teams!  

### 6. Know their projects’ deadlines
Keeping up with project deadlines is crucial. With Gaspar AI it’s also super easy. Employees ask our AI chatbot to give them an update and they instantly know what’s urgent and what’s not.  

### 7. Request a new laptop
When in need to change laptops, employees easily request a new one on Slack or MS Teams, and your IT team can then handle it. 

### 8. Access required software applications in seconds
Employees change roles, departments, projects – this means that they might need new licenses for apps they did not use before. Again, everything is just a question away, and the whole approval process happens on Slack and MS Teams.  

### 9. Open a ticket on Slack or MS Teams with no need to switch apps
It happens - some issues are far too complex to solve without human intervention. But fear not: Gaspar AI facilitates ticket creation and handoff to the right agent. Employees simply fill in a form on Slack or MS Teams to describe their issue (they can even attach screenshots and images), and a ticket is created on your ticketing platform. It is then routed to the right human agent to be taken care of. 

### 10. Send automated reminders and updates
Lots of emails stay unread in our inboxes, so Gaspar AI ensures that the important ones are not. Employees can create announcements about anything they like right on Slack and MS Teams: office lunches, team reviews, reminders about expenses submission, updates about new product launches and campaigns, and so much more.   

### 11. Rate the IT support experience
What’s not measured can’t be improved. Whenever a request is resolved via an agent, a 5-star rating scale pops up on Slack and MS Teams. Just a click, and the employee rates their experience by sharing their satisfaction level. Thus, IT teams know how they perform and can focus on the areas that need improvement.  

### 12. Create groups and email lists
With Gaspar AI, employees easily create a new group or email list by providing information such as name, purpose, members, and any necessary permissions to our chatbot. 

### 13. Manage people in Slack channels
It’s super easy to add or remove people from Slack channels just by talking to our chatbot. 

### 14. Access shared calendars
Employees effortlessly access shared calendars such as vacation calendars in seconds. They just submit their question to our virtual agent who fulfills their request promptly, adhering to existing permissions.  

### 15. Access their sales contracts
Sales reps ask our Generative AI Virtual Agent any contract-related question and it answers with information tailored specifically to them. 


## What are the benefits of using Gaspar AI for employee support?

Employees are the heart and soul of a company. Outstanding business results happen because of them, so making them happy and keeping them satisfied and loyal is crucial. The first and probably most important benefit of Gaspar AI is the happy employees! With Gaspar AI, employees get instant, user-friendly assistance, which minimizes their frustration and unproductive time, and maximizes their satisfaction and loyalty. By adopting Gaspar AI, employees get immediate answers from our AI Virtual Agent directly on Slack, MS Teams or Jira SM. This streamlined communication leads to perfect employee experiences: it frees their time and makes them more productive, leading to higher satisfaction, retention, and a great workplace culture.
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With Gaspar AI, employees also get 100x faster issue resolution. Routine issues are resolved in seconds, allowing employees to return to work and freeing up your helpdesk team to focus on the complex ones and solve them promptly. As a result, employees and your helpdesk team alike enjoy higher productivity.
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Gaspar AI is extremely easy-to-use. This means that it can help employees from Day 1: no coding or special skills needed – Gaspar AI works autonomously to address employee support issues across the enterprise instantly. Employees will love using it: finally, they don’t need to know any technical jargon but can speak in their everyday language and get instant support! Gaspar AI has been built on advanced LLMs, and trained with high-quality data sets specific to the employee support sector, ensuring instant understanding of issues and human-like, accurate answers. Our Natural Language Processing (NLP) and Natural Language Understanding (NLU) technology outperforms competition and can be trained within weeks in a new language. Thanks to our dialog management capabilities, our Virtual Agent can ask follow-up questions and clarifications until the employee’s issue is resolved. Gaspar AI will be your employees’ perfect partner!
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What’s also great with Gaspar AI is that it’s the only platform with an AI chatbot offering in-app instant support on 3 applications - Slack, MS Teams and JSM support portal. With continuously evolving integrations, Gaspar AI provides a sophisticated chat experience, featuring in-bot form completion when in need to raise a ticket, and precise solutions.
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Finally, thanks to Gaspar AI’s Business Insights and Performance Metrics you get actionable recommendations for your support team and business operations. You can easily review your platform’s performance, get guidance about how to further optimize processes, fill in knowledge gaps and prioritize automation opportunities, greatly impacting employee satisfaction with your department’s services. 

 
## How do I set up Gaspar AI?

Just start a free 21-day trial by filling in the form [here](https://www.gaspar.ai/free-trial-signup). Then, log in with your SSO- e.g. Google, Microsoft 365. A member of our team will contact you to onboard you. Yes, it’s that simple!
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If you are curious to learn more about Gaspar AI, you can schedule a free, personalized demo [here](https://www.gaspar.ai/demo-request). During the meeting, we can discuss your needs and you can see exactly how your helpdesk/IT team and employees can use the platform. 

Are your employees struggling with support? Discover why Gaspar AI is what they need: 24/7 availability, automation, instant responses are just a few of the benefits.

Why your employees need Gaspar AI

Discover why CEOs and CIOs prioritize Gaspar AI in 2024. Learn how this AI helpdesk tackles their challenges, from AI scalability to cybersecurity, driving efficiency.

Why CEOs and CIOs can't afford to ignore Gaspar AI

By seamlessly integrating our AI employee helpdesk with Dropbox, you enjoy powerful AI capabilities that enhance productivity and collaboration for both helpdesk teams and end users. With automated Dropbox account management and improved knowledge management, your support team gains valuable time for impactful initiatives and your employees work better. Let’s explore how you can make your business operations more efficient and enhance employee knowledge access and sharing by connecting Gaspar AI and Dropbox. 

## Automate and streamline approvals

Gaspar AI makes accessing the right groups and folders within Dropbox effortless while maintaining security. It operates seamlessly within Microsoft Teams or Slack, where both the requester and the approver receive real-time updates and notifications. The requester just needs to ask our Generative AI chatbot for access, and the approver will receive the request to either approve or reject it on Slack or Teams. 

- Group Management: Gaspar AI streamlines group management by automating user additions in and removals from Dropbox groups, guaranteeing accurate access rights at any time.  
- Folder Management: By automating folder access approvals, Gaspar AI ensures that authorized individuals have the required permissions and that shared files are only accessed by those they should.  

 
## Automate account management

Gaspar AI's Workflow Automation streamlines team operations by automating repetitive tasks. It simplifies user account management in Dropbox, empowering administrators to seamlessly add or remove accounts, ensuring organizational needs are met with precision and consistency. 


## Create and enrich your company’s knowledge

If you use Dropbox to store your company’s knowledge articles, Gaspar AI detects gaps in your files by analyzing actual employee inquiries and recommends creating relevant content to fill these voids. Additionally, it assesses the quality and depth of your internal information, providing insights into areas that require enhancement. This proactive approach ensures that organizational knowledge stays updated and thorough, promoting ongoing refinement and progress. 

 
## Offer instant answers based on your Dropbox knowledge

Gaspar AI seamlessly integrates with Dropbox, accesses files stored there and ingests knowledge content to generate precise, human-like responses. From IT troubleshooting to HR policies, users receive timely and accurate answers. Each response is backed by thorough source citations, ensuring reliability.  

 
## Gaspar AI’s employee helpdesk and Dropbox collaboration redefines efficiency

By integrating Gaspar AI with Dropbox you elevate your business efficiency with Generative AI and maximize your existing application’s capabilities. In just a few clicks you get better knowledge management and sharing, automated answers based on your internal files and faster folder access, ensuring a very high return on your Dropbox and Gaspar AI investments.
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If you’d like to learn more, you can [schedule a free, personalized demo](https://www.gaspar.ai/demo-request) and discuss your specific needs. 

Dropbox integration for better knowledge management and sharing

Improve your company’s knowledge management and business efficiency by integrating Dropbox with the Gaspar AI helpdesk. Discover more in our blog!

Gaspar AI and Dropbox for better knowledge management and sharing

Chatbots and AI-powered solutions have been around for a while now, but it’s only in recent years that they’ve gained real popularity among users and businesses alike, thanks to the great progress of Generative AI. You might remember Eliza, the first-ever chatbot that acted as a psychotherapist, or maybe you’ve used Clippit and you’re left with a sour taste in your mouth. Clippit (a.k.a. Clippy) was an early conversational assistant in MS Office that spoke at you rather than with you. Clippy greeted and treated repeat users as if they had never used the program before, earning widespread hate. It was less of an assistant and more of a bottleneck.
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Since then, conversational AI assistants have evolved to being an indispensable part of our lives – personal (think Siri and ChatGPT) and work (think Microsoft copilot, Gaspar AI and more). Thankfully, they’ve also become great helpers, earning widespread love thanks to Generative AI advancements. It’s become imperative to deploy Generative AI in every business: it transforms business operations by enabling them to automate tasks, create new products and services and elevate customer experiences – ultimately leading to a better bottom line.
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Gaspar AI is one such Generative AI solution. If you’re unsure about how you can use it and what the platform offers, this blog post is for you. You will discover multiple use cases of Gaspar AI across your company and understand why your employees and support teams will be better-off with our AI helpdesk by their side. 

 

## First, what is Gaspar AI?

Gaspar AI is a secure and always available Generative AI helpdesk platform that uses Generative AI for smarter and more efficient employee support. Thanks to advanced language models, it offers dynamic, human-like conversations, seamlessly integrating with various communication channels such as Slack and MS Teams, commonly used apps and IT systems. It empowers employees to act, search, query, and generate content across a multitude of enterprise applications.  

 

## What are Gaspar AI’s main components?


Our AI helpdesk blends several [advanced technologies](https://www.gaspar.ai/blog/gaspar-generative-ai-helpdesk) to deliver sophisticated automation and support, including: 

- **Conversational Interface**: Using technologies such as large language models (LLMs), natural language processing (NLP), and natural language understanding (NLU), it is possible to interpret and comprehend free-form requests. Processes including semantic analysis, entity extraction, and intent recognition enable smooth and coherent dialogues. 

- **[Retrieval Augmented Generation](https://www.gaspar.ai/blog/retrieval-augmented-generation-and-enterprise-helpdesk) (RAG)**: This involves two processes: retrieving relevant information from an extensive data source and generating a contextually enriched and accurate response which integrates the retrieved information. This step is crucial as it ensures that the output is not just factually accurate but also linguistically coherent and contextually apt.  

- **Plugins**: They are specialized components that execute planned actions. Each plugin is custom-built for specific tasks and system integrations, such as resetting passwords in Okta or adding accounts in Google Workspace. When combined, they automate processes seamlessly across your existing systems, leveraging your current setup. 

- **Generative Summarization**: Our AI model consolidates information and produces clear, accurate, human-like responses in natural language and in a digestible format, customized to each employee inquiry. 

- **Act across systems**: Efficient integration ensures seamless transitions between conversational comprehension, solution strategy, process automation, and summarization. 

- **Trust Mechanisms**: Our AI platform incorporates features such as citations, employee satisfaction review and human oversight to ensure accountability and safety.  

 

## Top 30 Gaspar AI Generative AI helpdesk use cases

The following 30 use cases highlight the extensive capabilities of Gaspar AI’s helpdesk across various enterprise systems – there are more! As you review the list, observe how our solution is uniquely equipped to not only search and retrieve information from numerous sources and repositories, or guide users to perform actions, but also to automate and act.
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We designed Gaspar AI as one unified, user-friendly, easy-to-adopt, out-the-box platform. We recognize though that every business has unique needs, which is why we made our helpdesk platform scalable and offer the flexibility for organizations to extend the platform. With robust ML operations and high customization capabilities, it is easy to build and accommodate new use cases and extend to new languages while preserving critical business logic.  

### IT support and operations AI helpdesk use cases

An AI helpdesk can empower IT operations teams to automate the ITSM process and optimize support operations. 

1. **Hardware provisioning**: Ensure all employees get the hardware – be it laptop, mobile phone or tablet - they need when they need it. 

2. **Automatically reset passwords**: Thanks to Gaspar AI password resets can be automated, saving helpdesk teams up to 50% of their time as they don’t need to get involved in the process anymore. 

3. **Software provisioning**: Enable employees to have access to the right applications and better manage licenses. 

4. **Account management**: Create new accounts, delete old ones, better manage existing ones. 

5. **MFA removal**: Easily remove the MFA from a specific account. 

6. **Provide Generative AI-powered search on the Jira SM support portal**: Allow employees to get summarized answers straight from Confluence on JSM. 

7. **Offer quick and easy ticket creation on Slack or MS Teams**: For issues that need human attention, employees simply fill in a form on Slack or MS Teams to describe their issue (they can even attach screenshots and images), and a ticket is created on your ticketing platform.  

8. **Ticket management on Slack or MS Teams**: IT agents can see their tickets’ status, any pending approval requests, daily statistics and SLAs on Slack and MS Teams at any time. 

9. **Intelligent ticket triage**: Our helpdesk helps you promptly manage tickets. With its NLP capabilities, it analyzes the tickets, categorizes them, and assigns them to the right agent (depending on their expertise and availability). Moreover, it asks follow-up questions and interacts with the user to get more information for prompt resolution and accurate categorization. 

10. **Identify priority automation projects**: With AI-powered insights, IT Operations teams can prioritize projects that will have the highest impact on the business bottom line. 

11. **Enable easy, no-search knowledge access from multiple sources**: Gaspar AI integrates with knowledge bases (such as Confluence, Notion, Coda, Helpjuice and more), internal sources and repositories (e.g. Sharepoint, Dropbox, Google Docs) to ingest and index information, and then answer employee questions without human intervention and with no need to look for it.  

12. **Knowledge base augmentation**: Our AI helpdesk uncovers the most common employee issues and identifies existing knowledge gaps. IT teams can fast-track the relevant content creation to enrich the company’s knowledge base and offer more opportunities for self-service. 

13. **Track key IT metrics**: On Gaspar AI’s Admin Hub, IT managers can track their chatbot’s and platform’s performance. They also monitor which features, capabilities, and resources employees find valuable, compare performance over time and take data-driven action. 

14. **Customize field values on Jira**: IT teams can add a new value to a configured custom field in Jira. 

15. **Enable Generative AI capabilities on Atlassian Data Center**: The only GenAI solution that works for Atlassian Data Center customers. 

 

### HR AI helpdesk use cases

Our Generative AI helpdesk tackles routine HR tasks and offers immediate support: 

16. **Request time off**: Streamline the time-off approval process and allow for quicker approvals. 

17. **Offer access to health insurance information**: Offer employees a straightforward way to retrieve critical information regarding their health insurance benefits. 

18. **Review retirement plan balance**: Enable employees to promptly check their retirement account balance and access important information regarding their retirement plan. 

19. **Find out PTO balance**: Offer employees quick and easy access to information tailored specifically to their needs and employment situation. 

20. **Speed-up onboarding**: Make the process swift and delightful for new hires, ensuring no crucial steps are missed. 

21. **Facilitate offboarding**: Allow for a smooth offboarding process that keeps company data secure by automating the process. 

22. **Automate reminders for performance reviews**: Ensure that all employees complete their performance reviews on time by sending reminders on Slack and MS Teams.  

23. **Update the organizational structure**: When employees move across the company, easily change the organizational unit of an account. 

24. **Send announcements for company news**: Make sure that your company updates are not staying hidden and unread in the employees’ inboxes by sending automated updates on Slack and MS Teams. 

 

### Sales AI helpdesk use cases

Offer your Sales reps quick and easy access to information tailored specifically to their needs: 

25. **Access their sales contracts**: Sales reps ask our Generative AI Virtual Agent any contract-related question and it answers with information tailored specifically to them.  

26. **Find out payment and credit policies**: Empower your Sales team to quickly respond to prospects’ questions by giving them instant access to the information they are looking for. 

27. **Know their projects’ deadlines**: Sales reps ask our AI chatbot to give them an update and they instantly know what’s urgent and what’s not. 

 

### Collaboration AI helpdesk use cases

Collaboration platforms such as [Microsoft Teams](https://www.gaspar.ai/blog/using-ms-teams-for-it-support) and [Slack](https://www.gaspar.ai/blog/employee-helpdesk-on-slack) provide ideal environments for our AI helpdesk to deliver added value through: 

28. **Request access to shared folders**: Employees effortlessly locate and ask our AI helpdesk chatbot for access to specific folders.  

29. **Get how-to instructions**: Empower your workforce to instantly find the information they are looking for: IT troubleshooting, VPN and network access, security FAQs, and much more.  

30. **Task notifications**: Send proactive reminders to employees about upcoming tasks and deadlines to boost productivity and minimize missed assignments. 

31. **Create new groups and email lists**: Allow employees to easily create a new group or email list by asking for information such as name, purpose, members, and any necessary permissions. 

32. **Add people to and remove them from groups and email lists**: Effortlessly add employees to groups and distribution lists, or remove them. 

33. **Access shared calendars**: Enable employees to access shared calendars such as vacation calendars in seconds, adhering to existing permissions. 

34. **Manage people in Slack channels**: Make it easy to add or remove people from Slack channels. 

 

**If you’re curious to learn more about our use cases or see Gaspar AI in action, please [book a free meeting](https://www.gaspar.ai/demo-request)!**  

Explore how you can use Gaspar AI's helpdesk, designed to enhance employee support and streamline issue resolution across various enterprise systems.

30+ GenAI helpdesk use cases for your business

Helpdesk teams are increasingly overwhelmed by the surge of employee requests. Traditional support is inefficient: resolutions are delayed, ticket backlogs grow, and strategic projects lack resources. As a result, employees struggle to complete their work, express dissatisfaction with IT and helpdesk teams, and find it challenging to access essential information. This situation leads to stressed support teams and unproductive, unhappy employees.
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To tackle this complexity, Gaspar AI offers a streamlined solution with a generative AI helpdesk that provides instant support. This blog will highlight our [integration with Microsoft Teams](https://www.gaspar.ai/blog/using-ms-teams-for-it-support), outlining its benefits, key features, and installation process. 

## What is Gaspar AI’s generative AI helpdesk?

A generative AI helpdesk for employee support allows your teams to complete tasks, find answers, and make informed decisions. This secure, always-available platform is designed for an AI-first world. Using advanced language models, it facilitates dynamic, human-like conversations and integrates seamlessly with various communication channels and IT systems. Employees can act, search, query, and generate content across multiple enterprise applications. Constantly improving generative models, AI-driven performance analytics, and customizable developer tools make it the future of assistance.
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Gaspar AI’s platform connects with various knowledge bases (like [Coda](https://www.gaspar.ai/blog/coda-integration), Notion, [Google Docs](https://www.gaspar.ai/blog/google-workspace-integration), Confluence, SharePoint, and more) and uses [Retrieval Augmented Generation](https://www.gaspar.ai/blog/retrieval-augmented-generation-and-enterprise-helpdesk) to find and provide relevant information. Advanced NLP ensures accurate, helpful, human-like responses tailored to the employee’s needs, with reduced instances of incorrect or misleading answers. Additionally, the platform [integrates with over 30 commonly used apps](https://www.gaspar.ai/integrations) to automate more than 100 tasks. Gaspar AI understands the intent behind queries, executes actions across different platforms, and automates tasks like password resets and software access approvals, freeing support agents from repetitive tasks. 

## Why integrate a generative AI helpdesk within Microsoft Teams?

Integrating a generative AI helpdesk with Microsoft Teams offers numerous benefits for organizations aiming to improve their service desk operations: 

- **Enhanced accessibility**: Employees can access the helpdesk directly within Microsoft Teams, making it convenient to seek help without switching platforms or needing technical knowledge. 

- **Streamlined communication**: Centralizing all helpdesk interactions in one platform simplifies communication and makes tracking and managing support requests easier. 

- **Increased user adoption**: Familiarity with Microsoft Teams increases the likelihood of employees using the AI helpdesk, leading to higher engagement and adoption rates. 

- **Enhanced collaboration**: Integration with Microsoft Teams facilitates better collaboration among employees and support agents, enabling easy sharing of information, documents, and updates within the same platform. 

- **Cost savings**: It reduces costs by consolidating tools and eliminating the need for separate service desk software licenses, maximizing the ROI of current Microsoft Teams investments. 

By embedding service desk capabilities within Microsoft Teams, companies can create a central hub for communication, collaboration, and problem-solving, simplifying workflows and fostering a culture of teamwork and knowledge sharing. 

## Gaspar AI for Microsoft Teams: Key features

When you integrate Microsoft Teams with Gaspar AI, you gain AI-powered features to enhance employee support operations and improve efficiency: 

- **Automated resolution**: Gaspar AI’s generative AI chatbot resolves at least 40% of employee issues automatically and instantly, including common problems like password resets, software provisioning, and access requests. 

- **Automated approvals**: Employees can request time off or access to channels, folders, and groups directly within Microsoft Teams. Both requesters and approvers can track the status on the same platform. 

- **Instant accurate answers**: Employees can instantly find information on HR policies, IT troubleshooting, and more by asking the AI virtual agent on Microsoft Teams, which searches knowledge bases and repositories to provide concise, cited summaries to at least 85% of their questions. 

- **Efficient internal communications**: Reach and engage employees with tailored messages directly through Microsoft Teams, such as software migration announcements, planned maintenance updates, or HR policy changes. 

- **No-code workflow automation**: Reduce manual work by 80% with customizable no-code workflows. 

- **Hassle-Free automated ITSM**: If auto-resolution is not possible, the platform creates a ticket on your ITSM, ensuring smooth handoff to the right agent, with easy ticket creation and status tracking on Microsoft Teams. 

## Setting up Gaspar AI on Microsoft Teams

Setting up Gaspar AI is straightforward. Begin with a free 21-day trial, then log in with your SSO. A member of our team will contact you for onboarding and to help you configure permissions and access controls, ensuring secure access to information based on user roles. The platform is highly customizable, allowing you to select the features and automation levels you need. We prioritize a seamless experience from setup to daily use, reflecting our enthusiasm for great software. 

## Benefits of Gaspar AI in the workplace

Implementing Gaspar AI on Microsoft Teams offers multiple benefits: 

- **More than 40% of issues resolved automatically**: The AI virtual agent resolves issues directly on Microsoft Teams, reducing repetitive requests and ticket volume. 

- **More than 85% of questions instantly answered**: Gaspar AI answers instantly and automatically most of employee queries, with no need for human intervention or search.

- **80% less manual work**: Automating repetitive tasks decreases manual work for end-users and helpdesk teams. 

- **Increased productivity**: Fast and accurate issue resolution minimizes downtime, enhancing workforce productivity. 

- **24/7 access to help**: The generative AI helpdesk is available anytime employees need it. 

- **More time for strategic projects**: Fewer tickets free up IT teams to focus on important projects. 

- **Decreased costs**: Reducing resolution times and inefficiencies lowers related costs, boosting company profitability. 

- **Happier employees**: Streamlined communication and efficient support lead to higher satisfaction, retention, and a positive workplace culture. 

To advance your AI journey, [schedule a call with us](https://www.gaspar.ai/demo-request) to discuss your needs and goals. You’ll also have the opportunity to see our platform in action and experience the power of generative AI firsthand.

Streamline your employee support with Gaspar AI's generative ΑΙ helpdesk for Microsoft Teams. Automate tasks, boost productivity, and enhance satisfaction!

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