Helpdesk teams are increasingly overwhelmed by the surge of employee requests. Traditional support is inefficient: resolutions are delayed, ticket backlogs grow, and strategic projects lack resources. As a result, employees struggle to complete their work, express dissatisfaction with IT and helpdesk teams, and find it challenging to access essential information. This situation leads to stressed support teams and unproductive, unhappy employees.
\
\
To tackle this complexity, Gaspar AI offers a streamlined solution with a generative AI helpdesk that provides instant support. This blog will highlight our [integration with Microsoft Teams](https://www.gaspar.ai/blog/using-ms-teams-for-it-support), outlining its benefits, key features, and installation process. 

## What is Gaspar AI’s generative AI helpdesk?

A generative AI helpdesk for employee support allows your teams to complete tasks, find answers, and make informed decisions. This secure, always-available platform is designed for an AI-first world. Using advanced language models, it facilitates dynamic, human-like conversations and integrates seamlessly with various communication channels and IT systems. Employees can act, search, query, and generate content across multiple enterprise applications. Constantly improving generative models, AI-driven performance analytics, and customizable developer tools make it the future of assistance.
\
\
Gaspar AI’s platform connects with various knowledge bases (like [Coda](https://www.gaspar.ai/blog/coda-integration), Notion, [Google Docs](https://www.gaspar.ai/blog/google-workspace-integration), Confluence, SharePoint, and more) and uses [Retrieval Augmented Generation](https://www.gaspar.ai/blog/retrieval-augmented-generation-and-enterprise-helpdesk) to find and provide relevant information. Advanced NLP ensures accurate, helpful, human-like responses tailored to the employee’s needs, with reduced instances of incorrect or misleading answers. Additionally, the platform [integrates with over 30 commonly used apps](https://www.gaspar.ai/integrations) to automate more than 100 tasks. Gaspar AI understands the intent behind queries, executes actions across different platforms, and automates tasks like password resets and software access approvals, freeing support agents from repetitive tasks. 

## Why integrate a generative AI helpdesk within Microsoft Teams?

Integrating a generative AI helpdesk with Microsoft Teams offers numerous benefits for organizations aiming to improve their service desk operations: 

- **Enhanced accessibility**: Employees can access the helpdesk directly within Microsoft Teams, making it convenient to seek help without switching platforms or needing technical knowledge. 

- **Streamlined communication**: Centralizing all helpdesk interactions in one platform simplifies communication and makes tracking and managing support requests easier. 

- **Increased user adoption**: Familiarity with Microsoft Teams increases the likelihood of employees using the AI helpdesk, leading to higher engagement and adoption rates. 

- **Enhanced collaboration**: Integration with Microsoft Teams facilitates better collaboration among employees and support agents, enabling easy sharing of information, documents, and updates within the same platform. 

- **Cost savings**: It reduces costs by consolidating tools and eliminating the need for separate service desk software licenses, maximizing the ROI of current Microsoft Teams investments. 

By embedding service desk capabilities within Microsoft Teams, companies can create a central hub for communication, collaboration, and problem-solving, simplifying workflows and fostering a culture of teamwork and knowledge sharing. 

## Gaspar AI for Microsoft Teams: Key features

When you integrate Microsoft Teams with Gaspar AI, you gain AI-powered features to enhance employee support operations and improve efficiency: 

- **Automated resolution**: Gaspar AI’s generative AI chatbot resolves at least 40% of employee issues automatically and instantly, including common problems like password resets, software provisioning, and access requests. 

- **Automated approvals**: Employees can request time off or access to channels, folders, and groups directly within Microsoft Teams. Both requesters and approvers can track the status on the same platform. 

- **Instant accurate answers**: Employees can instantly find information on HR policies, IT troubleshooting, and more by asking the AI virtual agent on Microsoft Teams, which searches knowledge bases and repositories to provide concise, cited summaries to at least 85% of their questions. 

- **Efficient internal communications**: Reach and engage employees with tailored messages directly through Microsoft Teams, such as software migration announcements, planned maintenance updates, or HR policy changes. 

- **No-code workflow automation**: Reduce manual work by 80% with customizable no-code workflows. 

- **Hassle-Free automated ITSM**: If auto-resolution is not possible, the platform creates a ticket on your ITSM, ensuring smooth handoff to the right agent, with easy ticket creation and status tracking on Microsoft Teams. 

## Setting up Gaspar AI on Microsoft Teams

Setting up Gaspar AI is straightforward. Begin with a free 21-day trial, then log in with your SSO. A member of our team will contact you for onboarding and to help you configure permissions and access controls, ensuring secure access to information based on user roles. The platform is highly customizable, allowing you to select the features and automation levels you need. We prioritize a seamless experience from setup to daily use, reflecting our enthusiasm for great software. 

## Benefits of Gaspar AI in the workplace

Implementing Gaspar AI on Microsoft Teams offers multiple benefits: 

- **More than 40% of issues resolved automatically**: The AI virtual agent resolves issues directly on Microsoft Teams, reducing repetitive requests and ticket volume. 

- **More than 85% of questions instantly answered**: Gaspar AI answers instantly and automatically most of employee queries, with no need for human intervention or search.

- **80% less manual work**: Automating repetitive tasks decreases manual work for end-users and helpdesk teams. 

- **Increased productivity**: Fast and accurate issue resolution minimizes downtime, enhancing workforce productivity. 

- **24/7 access to help**: The generative AI helpdesk is available anytime employees need it. 

- **More time for strategic projects**: Fewer tickets free up IT teams to focus on important projects. 

- **Decreased costs**: Reducing resolution times and inefficiencies lowers related costs, boosting company profitability. 

- **Happier employees**: Streamlined communication and efficient support lead to higher satisfaction, retention, and a positive workplace culture. 

To advance your AI journey, [schedule a call with us](https://www.gaspar.ai/demo-request) to discuss your needs and goals. You’ll also have the opportunity to see our platform in action and experience the power of generative AI firsthand.

Streamline your employee support with Gaspar AI's generative ΑΙ helpdesk for Microsoft Teams. Automate tasks, boost productivity, and enhance satisfaction!

MS Teams generative AI helpdesk: The future of employee support

Frustrating for both users and administrators, password management can be a challenge to manage in any organization. One lost or stolen password may be the crack in your organization's foundation, allowing an attacker to slip in.
\
\
Resetting user passwords is a routine yet essential task for IT service and help desks. However, while it may seem straightforward, it is tedious for the IT staff, unproductive for everyone and very costly for companies. Given that passwords are still the primary authentication method for many businesses, addressing this issue is extremely important.

## Why are account lockouts and password resets so common?

From the user's perspective, creating passwords may seem simple, but remembering them is a different story. With strict character requirements, many users resort to reusing passwords, leading to forgetfulness. This often results in either getting locked out of their accounts or requesting frequent resets.
\
\
From a business standpoint, despite updated guidelines from [NIST](https://pages.nist.gov/800-63-3/), periodic password resets remain common practice. Password age limitations in Active Directory enforce these resets, yet they often lead to weaker passwords and account lockouts due to procrastination.
\
\
Additionally, most users have about [100 individual passwords to manage](https://tech.co/password-managers/how-many-passwords-average-person#:~:text=How%20many%20passwords%20does%20the,repeat%20passwords%20or%20password%20elements.), which increases the likelihood of forgetfulness and errors, even with password managers. This highlights the need for a more efficient approach to password management. 

## How password resets hurt the bottom line

Password resets may seem like an easy problem to solve, but they are not, and if you add on top the volume of requests, it makes them an extremely time-consuming, repetitive, boring task.
\
\
20% to 50% of all IT help desk tickets each year are for password resets according to the Gartner Group, and password tickets consume 31% to 40% of the help desk's time. Each reset ticket incurs substantial costs: [Forrester Research](https://conduitstreet.mdcounties.org/2020/03/24/the-true-costs-of-password-management/) estimates that one password reset can cost $70. These expenses encompass IT staff time, resources (using the necessary backend infrastructure) and lost employee productivity, so yearly costs for these common requests seem unreasonable. For instance, for a 1,000-employee company, this leads to a $70,000 yearly cost, assuming that every employee will need at least one password reset (most probably, they will need more).
\
\
Regarding lost productivity, each time a user undergoes the password reset process— which involves pausing work on a project, contacting the help desk, waiting on hold, waiting for the reset, selecting a new password, and then logging back in—they are essentially costing the company productive time. In a study conducted by Forrester, researchers discovered that employees spend an average of eleven hours annually grappling with password issues. When extrapolated across a company with hundreds or thousands of employees, these lost hours translate into millions of dollars in lost revenue.
\
\
Plus, when a user is locked out, the password reset takes priority over other vital tasks since that user can no longer work. Any organization's priority would be to get that individual productive once again. Thus, a password reset necessarily diverts a helpdesk's attention from the strategic and impactful tasks they would be working on. 

## Automated password reset with Gaspar AI helpdesk

Timewise and cost-wise, password resets are bad. Thankfully, with Gaspar AI you can kiss your password reset tickets goodbye! When you install Gaspar AI, you can integrate with password management applications, including SSO and MFA apps, and enable the related automation. Employees who forget a password will ask Gaspar (our AI chatbot) for a password reset. In seconds, Gaspar will identify the employee thanks to the relevant plugins and provide the necessary temporary password to the employee to reset it. Then, the employee will choose a new password, and that’s all! Their password is changed across all places that use it without any human intervention.
\
\
**If you get a ton of these questions every month, [schedule a demo](https://www.gaspar.ai/demo-request) with us and give your employees the gift of time.** Imagine the things your helpdesk team could do when they get all this password reset tickets time back. :) 

automated password reset with Gaspar AI to save money

Struggling with password resets? Discover how Gaspar AI automates them, saving you time and money and boosting productivity.

Password resets are costing you $70k/year. Automate them.

In the last years, employee support costs have soared to record highs: the average helpdesk ticket cost is $26.51, a 30% increase vs two years ago, leading to greatly increased operational costs. The Mean Time to Resolve has increased to 9.72 hours, while the days tickets are backlogged are an average 12.1 now – resulting in high downtime costs. This is just a preview of how much agents’ and employees’ productivity hurts due to inefficient support – let alone the missed opportunities for revenue generation. Productivity loss ultimately leads to higher business costs, damaging the company’s profitability.
\
\
That’s why companies are now turning to Generative AI: AI-powered solutions offer instant employee support and enhance efficiency, reduce costs, and improve the employee experience. Let's delve into how Gaspar AI, our Generative AI helpdesk, can significantly cut the costs of your company’s employee support. 

## Eliminate Level 1 support issues

Gaspar AI automates the resolution of the most common issues faced by employees. From mundane tasks like password resets and account unlocks to more intricate matters such as accessing specific folders or editing email lists and groups, Gaspar AI ensures these L1 issues vanish into thin air, along with their cost. Our Generative AI helpdesk solution leads to significant savings in labor costs, as it promotes self-service solutions where there is no need for human support agents to intervene.
\
\
By instantly resolving 40% of routine issues via automation or by surfacing the most relevant solutions from various systems and knowledge bases, Gaspar AI empowers employees to address common requests independently. This not only reduces the burden on the helpdesk but also minimizes downtime and opportunity costs. For example, delays in resolving technical issues that can easily be autonomously addressed may prevent employees from accessing critical systems or tools, hampering their productivity and hindering business operations.  

## Maximize ROI on your existing investments

Investing in self-service resources is a common strategy for helpdesks aiming to empower employees and reduce ticket volume. Yet, without proper guidance, employees may still resort to submitting tickets for even the most basic issues. Gaspar AI addresses this issue head-on by meticulously combing through all available resources within the organization to provide tailored solutions. By leveraging existing investments in ITSM, Identity and Access Management systems, and knowledge bases through seamless integrations, Gaspar AI ensures that every support dollar yields tangible returns. 

## Offer 24/7 employee support at no extra cost

Unlike traditional human-operated helpdesks that work within specific business hours, Generative AI helpdesks are available round-the-clock. Employees can access support whenever they encounter an issue, no matter the time. This not only improves employee satisfaction by providing timely assistance but also reduces the need for additional staff to cover extended support hours, cutting all related costs.
\
\
At the same time, it helps reduce downtime costs: every minute of downtime due to IT issues can result in lost productivity and revenue for businesses. By offering instantaneous responses and 24/7 availability, Gaspar AI minimizes downtime and its associated costs. By resolving issues quickly and efficiently, it helps companies maintain operational continuity and avoid the financial repercussions of extended downtime. 

## Streamline the ticket lifecycle

Gaspar AI accelerates the entire ticket lifecycle even for complex issues requiring expert attention. Our AI chatbot facilitates handoff to human agents: it helps users create a ticket by simply filling in a form on Slack or MS Teams, and then routes it to the right agent, alongside with any useful information and categorization. It sends notifications when needed and allows end users and helpdesk agents to follow up and check the status either on the ITSM platform or on Slack and Teams, until the ticket is resolved. This automation helps close the tickets faster, and minimizes the time and resources spent on escalations, resulting in cost savings for companies.  

## Take command of software spend

The inefficiencies surrounding software licenses can lead to significant financial waste for large companies. Gaspar AI empowers organizations to take control of their software spend by provisioning licenses instantly, just by requesting it from our Virtual Agent. It also accelerates the process of obtaining the necessary approvals and helps reclaim unused licenses. This approach not only reduces costs but also ensures that employees have timely access to the software they require to excel in their roles. 

## Scale employee support with no additional spend

Gaspar AI’s Generative AI helpdesk offers scalability and flexibility to adapt to changing business needs and fluctuating support demands. Whether supporting a small team or a large enterprise, our AI-powered platform can efficiently handle a high volume of support requests without compromising on quality or performance. This scalability ensures that companies can effectively manage support costs without sacrificing service quality or needing additional headcount.

## Cut down your costs with Gaspar AI's Generative AI helpdesk

Gaspar AI offers an intuitive solution that addresses common challenges while driving significant cost savings. By automating routine tasks, enhancing support quality, maximizing ROI on existing investments, empowering employees with self-service solutions, streamlining ticket lifecycles, and taking command of software spend, Gaspar AI paves the way for a more efficient and effective support ecosystem. An employee helpdesk ticket costs just $1 when you deploy Gaspar AI, as opposed to $26.51 on average when you don’t. The choice is yours: do you want to keep spending your precious IT budget on non-value-adding projects, or finally start implementing high-impact activities?
\
\
If you’d like to learn more about cutting down your helpdesk costs while improving your employee support operations and experience, [try Gaspar AI for free](https://www.gaspar.ai/free-trial-signup) or [schedule a free demo](https://www.gaspar.ai/demo-request). 

_*Source: https://www.metricnet.com/_  

Slash support costs in half with a Generative AI helpdesk

Learn all the different ways our Generative AI helpdesk can help you reduce your employee support costs and decrease your ticket cost to $1. Read our blog!

Slash support costs in half with our Generative AI helpdesk

Employee support is getting tougher: multiple systems that are hard to use, different time zones and locations, unavailability of helpdesk teams when needed, slow responses. What’s the best thing you can do so that your employees get the help they need exactly when they need it? Offer them Gaspar AI, our best-in-class Generative AI helpdesk solution! It automatically solves at least 40% of helpdesk issues, automates repetitive processes, is available 24/7 and offers accurate answers to more than 85% of their questions instantly.  

## First, what is Gaspar AI?

Gaspar AI is a secure and always available Generative AI helpdesk platform that uses AI for smarter and more efficient employee support. Thanks to advanced language models, it offers dynamic, human-like conversations, seamlessly integrating with various communication channels such as Slack and MS Teams, commonly used apps and IT systems. It empowers employees to act, search, query, and generate content across a multitude of enterprise applications. Fueled by constantly improving generative models, AI-driven analytics for performance evaluation, and developer tools for customizable use cases, it's the future of assistance.
\
\
It features a Generative AI Virtual Agent, no-code workflows to automate repetitive processes and an Admin Hub for your IT and helpdesk admins to review everything support-related.
\
\
Gaspar, our AI chatbot, is available on Slack, MS Teams and the Jira SM support portal. It makes it smooth and easy for employees to solve their issues in seconds by simply having a conversation. It is trained with best-in-class LLMs and uses Natural Language Processing to understand employee questions' context and intent. Our advanced dialog management capabilities ensure that employees have natural, human-like, interactive conversations. Gaspar can dynamically ask follow-up questions and combine multiple plugins until users get accurate solutions. 


## Using Gaspar AI for employee support

Gaspar AI seamlessly integrates with your favorite tools to empower your teams with 100+ automations across different departments and systems. Gaspar AI is the simplest way for your employees to get support: one unified, easy-to-use solution, with no need to switch apps, learn coding or use complicated systems. They simply talk to our AI chatbot on Slack or MS Teams and have their issue addressed promptly. Employees can thus perform their tasks better; find information they need faster; and be more productive.
\
\
Here are some of the most common uses of Gaspar AI by employees: 

### 1. Instantly unblock access to their account
It happens very often – an employee wants to do their job only to find out they are locked out of some systems. With Gaspar AI it is extremely easy to reset their password without the IT and helpdesk team getting involved. The process is very streamlined: employees ask Gaspar to reset their password for said system or application. Our AI chatbot identifies the user and provides a temporary password which the employee can then replace with their chosen one. Instead of having to stay idle for hours, they get back to work immediately.  

### 2. Find out their PTO balance in a sec
Employees can ask Gaspar a simple question about their remaining paid time off (as simple as “what’s my PTO balance?”) and get an answer instantly. They can then go on and organize their holidays! 

### 3. Easily request time off
Requesting time off with Gaspar AI is as smooth as a summer breeze! Employees send their request to our AI chatbot on Slack or MS Teams e.g. “I want to take time off May 2-7". It then asks their manager to approve or decline it – again on Slack or MS Teams. Once the request is handled, the employee is updated – and in the meantime they can track its status.  

### 4. Access the folders they need effortlessly
It often happens that an employee might not have access to some folders they need. They can ask Gaspar to give them access to the specific folders, and our AI chatbot will forward the request on Slack or MS Teams to the right person. They will again approve or reject the request, and the employee will receive an update.   

### 5. Instantly find information they need to do their work
Often, useful information is buried deep within files and systems and is hard to access - Gaspar AI empowers your workforce to instantly find it: HR policies, how-to questions, relocation policy, travel policies, company holiday schedules, benefits updates, payroll inquiries and much more. Everything employees need is right at their fingertips, just a question away on Slack or MS Teams!  

### 6. Know their projects’ deadlines
Keeping up with project deadlines is crucial. With Gaspar AI it’s also super easy. Employees ask our AI chatbot to give them an update and they instantly know what’s urgent and what’s not.  

### 7. Request a new laptop
When in need to change laptops, employees easily request a new one on Slack or MS Teams, and your IT team can then handle it. 

### 8. Access required software applications in seconds
Employees change roles, departments, projects – this means that they might need new licenses for apps they did not use before. Again, everything is just a question away, and the whole approval process happens on Slack and MS Teams.  

### 9. Open a ticket on Slack or MS Teams with no need to switch apps
It happens - some issues are far too complex to solve without human intervention. But fear not: Gaspar AI facilitates ticket creation and handoff to the right agent. Employees simply fill in a form on Slack or MS Teams to describe their issue (they can even attach screenshots and images), and a ticket is created on your ticketing platform. It is then routed to the right human agent to be taken care of. 

### 10. Send automated reminders and updates
Lots of emails stay unread in our inboxes, so Gaspar AI ensures that the important ones are not. Employees can create announcements about anything they like right on Slack and MS Teams: office lunches, team reviews, reminders about expenses submission, updates about new product launches and campaigns, and so much more.   

### 11. Rate the IT support experience
What’s not measured can’t be improved. Whenever a request is resolved via an agent, a 5-star rating scale pops up on Slack and MS Teams. Just a click, and the employee rates their experience by sharing their satisfaction level. Thus, IT teams know how they perform and can focus on the areas that need improvement.  

### 12. Create groups and email lists
With Gaspar AI, employees easily create a new group or email list by providing information such as name, purpose, members, and any necessary permissions to our chatbot. 

### 13. Manage people in Slack channels
It’s super easy to add or remove people from Slack channels just by talking to our chatbot. 

### 14. Access shared calendars
Employees effortlessly access shared calendars such as vacation calendars in seconds. They just submit their question to our virtual agent who fulfills their request promptly, adhering to existing permissions.  

### 15. Access their sales contracts
Sales reps ask our Generative AI Virtual Agent any contract-related question and it answers with information tailored specifically to them. 


## What are the benefits of using Gaspar AI for employee support?

Employees are the heart and soul of a company. Outstanding business results happen because of them, so making them happy and keeping them satisfied and loyal is crucial. The first and probably most important benefit of Gaspar AI is the happy employees! With Gaspar AI, employees get instant, user-friendly assistance, which minimizes their frustration and unproductive time, and maximizes their satisfaction and loyalty. By adopting Gaspar AI, employees get immediate answers from our AI Virtual Agent directly on Slack, MS Teams or Jira SM. This streamlined communication leads to perfect employee experiences: it frees their time and makes them more productive, leading to higher satisfaction, retention, and a great workplace culture.
\
\
With Gaspar AI, employees also get 100x faster issue resolution. Routine issues are resolved in seconds, allowing employees to return to work and freeing up your helpdesk team to focus on the complex ones and solve them promptly. As a result, employees and your helpdesk team alike enjoy higher productivity.
\
\
Gaspar AI is extremely easy-to-use. This means that it can help employees from Day 1: no coding or special skills needed – Gaspar AI works autonomously to address employee support issues across the enterprise instantly. Employees will love using it: finally, they don’t need to know any technical jargon but can speak in their everyday language and get instant support! Gaspar AI has been built on advanced LLMs, and trained with high-quality data sets specific to the employee support sector, ensuring instant understanding of issues and human-like, accurate answers. Our Natural Language Processing (NLP) and Natural Language Understanding (NLU) technology outperforms competition and can be trained within weeks in a new language. Thanks to our dialog management capabilities, our Virtual Agent can ask follow-up questions and clarifications until the employee’s issue is resolved. Gaspar AI will be your employees’ perfect partner!
\
\
What’s also great with Gaspar AI is that it’s the only platform with an AI chatbot offering in-app instant support on 3 applications - Slack, MS Teams and JSM support portal. With continuously evolving integrations, Gaspar AI provides a sophisticated chat experience, featuring in-bot form completion when in need to raise a ticket, and precise solutions.
\
\
Finally, thanks to Gaspar AI’s Business Insights and Performance Metrics you get actionable recommendations for your support team and business operations. You can easily review your platform’s performance, get guidance about how to further optimize processes, fill in knowledge gaps and prioritize automation opportunities, greatly impacting employee satisfaction with your department’s services. 

 
## How do I set up Gaspar AI?

Just start a free 21-day trial by filling in the form [here](https://www.gaspar.ai/free-trial-signup). Then, log in with your SSO- e.g. Google, Microsoft 365. A member of our team will contact you to onboard you. Yes, it’s that simple!
\
\
If you are curious to learn more about Gaspar AI, you can schedule a free, personalized demo [here](https://www.gaspar.ai/demo-request). During the meeting, we can discuss your needs and you can see exactly how your helpdesk/IT team and employees can use the platform. 

Are your employees struggling with support? Discover why Gaspar AI is what they need: 24/7 availability, automation, instant responses are just a few of the benefits.

Why your employees need Gaspar AI

Discover why CEOs and CIOs prioritize Gaspar AI in 2024. Learn how this AI helpdesk tackles their challenges, from AI scalability to cybersecurity, driving efficiency.

Why CEOs and CIOs can't afford to ignore Gaspar AI

A year after the massive success and quickest than ever adoption of ChatGPT, followed by the rise of AI in every corner of our lives, one thing hasn’t changed: IT leaders continue to struggle with the same pain points and concerns as they steer digital transformations aimed at bolstering business resilience and enhancing experiences for both customers and employees. From overwhelmed employee support teams to slow response times and complicated processes, these challenges can significantly impact employee satisfaction and overall business operations. In this blog post, we'll delve into the most common pain points and explore how companies can adopt Gaspar AI to address them and unlock valuable benefits. 

## Pain point: Overwhelmed employee support helpdesk teams

Helpdesk support teams face a constant influx of inquiries and issues, often struggling to keep pace with the volume of requests. It's indicative that ticket volume has increased +35% in the last 2 years. This high workload can lead to delays in response times and challenges in providing timely assistance to employees, impacting overall support efficiency and employee satisfaction.
\
\
Gaspar AI alleviates the burden on helpdesk support teams by eliminating L1 support tickets through [autonomous resolution](https://www.gaspar.ai/solutions) and freeing them from massive ticket queues. Our platform offers automated solutions and accurate Generative AI responses to routine employee queries. Gaspar AI uses [proprietary algorithms and high-quality, sector-specific datasets](https://www.gaspar.ai/blog/gaspar-generative-ai-helpdesk), along with Retrieval Augmented Generation (RAG) that ensures the generated answers are based on the company’s knowledge base and internal repositories. At the same time, [multiple plugins](https://www.gaspar.ai/integrations) and GenAI triggered automations allow for instant, automated resolution of most frequent issues, such as password resets. Gaspar AI guarantees swift and precise resolution of L1 issues without human intervention, freeing up valuable resources for more complex tasks.
\
\
**_Value delivered: Reduced ticket volume and manual work_**
\
\
By automatically and accurately answering and resolving routine queries, Gaspar AI deflects a high number of support tickets, relieving the pressure on helpdesk teams and [streamlining support processes](https://www.gaspar.ai/benefits). 

## Pain point: Unproductive employees

The lack of employee productivity may stem from difficulties in accessing timely support or inefficient communication channels, and greatly hinders business operations. With Gaspar AI, employees benefit from instant, high-quality and precise Generative AI responses to repetitive queries. Our Virtual Agent is powered by fine-tuned LLMs optimized to work with enterprise data, and has advanced NLP and NLU capabilities to identify intent and ensure context-aware dialogues. It also engages in interactive conversations and asks follow-up questions to help employees get the right answer.
\
\
**_Value delivered: Increased productivity_**
\
\
By empowering employees with timely and accurate support, Gaspar AI minimizes downtime and allows employees to focus on their core tasks, thereby enhancing overall productivity.  

## Pain point: Employees struggle to use multiple tools and communicate with the helpdesk

Employees struggle to navigate disparate systems, making it difficult to find the files, information or resources they need, or access the support they require.
\
\
Gaspar AI streamlines employee support by offering a [unified, easy-to-use solution](https://www.gaspar.ai/blog/ai-employee-helpdesk-on-slack-msteams-jira) that eliminates the need for multiple tools. Our friendly, intuitive interface on [Slack](https://www.gaspar.ai/blog/employee-helpdesk-on-slack), [MS Teams](https://www.gaspar.ai/blog/using-ms-teams-for-it-support) and [Jira SM support portal](https://www.gaspar.ai/xence-ai) empowers employees to just talk with our chatbot and immediately get solutions. Our AI helpdesk platform instantly consolidates information from different sources, staying grounded in each company’s data, and delivers responses in a human-like way. All AI-generated answer summaries adhere to access permissions and users can instantly verify them through citations and links to source content, boosting their trust to our AI platform. Omni-channel support and easy handoff to human agents also enhance communication between the helpdesk team and employees.
\
\
**_Value delivered: Increased user adoption_**
\
\
With its user-friendly interface, trustworthy responses and omni-channel support, Gaspar AI encourages widespread adoption among employees, leading to smoother communication and collaboration between helpdesk teams and end-users. 

## Pain point: Dissatisfaction with employee support performance due to slow response times

Resolution time has increased by +57%* in the last two years. Slow response times impede productivity, lead to dissatisfaction with overall support quality and erode trust in IT support services. Gaspar AI improves IT support efficiency by increasing agent productivity through automated processes. By facilitating easy ticket creation, automated sync with the ITSM platform, and smart routing to the right agent, Gaspar AI reduces response times and enhances the perception of IT services. Our AI helpdesk allows employees to look up the status of one or multiple tickets on Slack, MS Teams or the ITSM portal for greater resolution visibility. And in case additional details or responses are needed, it automatically sends notifications to employees and agents.
\
\
**_Value delivered: Improved IT helpdesk perception_**
\
\
Gaspar AI enhances IT support efficiency, reducing response times and improving employee satisfaction with quicker issue resolution. This boosts the perception of IT services within the company, making the IT and helpdesk team the employees’ best partners. 

## Pain point: Investments entail long time-to-value and deployment

Investments often require extended deployment periods and time-to-value, posing challenges for companies seeking rapid returns on their technology investments. Lengthy deployment processes can delay the realization of benefits, hindering business agility and innovation. Gaspar AI accelerates value realization with its rapid deployment process that takes no more than 1 hour and seamless integrations. By offering over 30 out-of-the-box integrations and quick knowledge ingestion from various platforms, such as Sharepoint, Google Docs, Coda, Confluence, Helpjuice, Notion, Dropbox, Gaspar AI ensures companies can swiftly leverage its capabilities.
\
\
**_Value delivered: Rapid value_**
\
\
Gaspar AI's quick deployment and seamless integrations ensure companies can swiftly leverage its capabilities, resulting in accelerated value realization and faster return on investment. 

## Pain point: Data security concerns

Data security concerns pose represent a critical challenge for organizations, as breaches can jeopardize sensitive data and result in significant financial and reputational damage. Protecting data integrity and confidentiality is paramount in maintaining trust with customers and stakeholders.
\
\
Gaspar AI prioritizes data security and privacy by ensuring that customer data are protected. The information collected from our customers is strictly confidential and will never be shared with other customers or utilized to train our generic AI model. The sole purpose of collecting these data is to enhance and personalize each company's model for an improved and tailored experience. Thus, data are first stripped of anything personal or sensitive to the business. 
Moreover, customer data reside in their own region and don’t get transferred between regions. With data centers located across different continents (US, Canada, EU, or UK), Gaspar AI adheres to stringent privacy regulations.
\
\
**_Value delivered: Respects business processes and privacy_**
\
\
Gaspar AI safeguards sensitive information and adheres to business processes, thereby instilling confidence and trust in the company’s data handling practices. 

## Pain point: Complicated and repetitive processes that add zero value

Complex and tedious processes that contribute little to no value can bog down organizational efficiency and drain resources. These inefficiencies often arise from outdated workflows and manual tasks that consume valuable time and effort without yielding meaningful results.
\
\
Gaspar AI simplifies and automates complex processes with its [no-code, intelligent workflow automation](https://www.gaspar.ai/platform). Helpdesk teams can create custom workflows to automate repetitive processes such as employee onboarding, account creation and more. Our AI helpdesk also identifies and resolves issues through GenAI-triggered automations, thus offering instant, autonomous resolution and deflecting tickets.
\
\
**_Value delivered: Easy and smart automation_**
\
\
Gaspar AI simplifies complex workflows and automates repetitive tasks without requiring any manual effort or coding skills.  

## Accelerate employee support efficiency and satisfaction with Gaspar AI

Gaspar AI emerges as a transformative solution for addressing common pain points in employee support, offering unparalleled value through its advanced Generative AI capabilities. By reducing ticket volume, increasing productivity, improving user adoption, enhancing IT perception, accelerating value realization, ensuring data security, and enabling smart automation, Gaspar AI empowers companies to optimize their support processes and deliver exceptional experiences to employees. [Embrace Gaspar AI today](https://www.gaspar.ai/demo-request) to revolutionize your employee support ecosystem and unlock a new era of efficiency and satisfaction.
\
\
*_Source: https://www.metricnet.com/_  

How to address your employee support pain points with AI

Struggling with low-quality, slow employee support? Discover how Gaspar AI's helpdesk boosts productivity, automates tasks and reduces manual work.

About Us

Meet the team

21-day Free Trial