Helpdesk teams are struggling to keep up with the ever-increasing volume of incoming employee requests. The traditional way of doing support is highly inefficient: resolution is always late, ticket backlogs are only increasing, and strategic projects are left with no human resources. At the same time, end users can’t work on their projects, complain about IT and helpdesk teams and can’t find crucial information. IT and helpdesk teams are overwhelmed and stressed, employees are unproductive and unhappy. That’s a lot of negativity to deal with!
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Recognizing this complexity, Gaspar AI streamlines employee support by offering a generative AI, unified, easy-to-use solution for instant assistance. In this blog, we will focus on our Slack integration and explain why setting up an employee helpdesk there can offer great benefits to your company, what are the main features, and how you can install it. 

 
## What is Gaspar AI’s generative AI helpdesk?

A generative AI helpdesk for employee support empowers your teams to perform tasks, find answers and take informed decisions. It is a secure and always available support platform built for an AI-first world. Thanks to advanced language models, it offers dynamic, human-like conversations, seamlessly integrating with various communication channels and IT systems. It empowers employees to act, search, query, and generate content across a multitude of enterprise applications. Fueled by constantly improving generative models, AI-driven analytics for performance evaluation, and developer tools for customizable use cases, it's the future of assistance.
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Gaspar AI’s genAI helpdesk platform integrates with various knowledge bases (such as Coda, Notion, Google Docs, Confluence and more) and uses [Retrieval Augmented Generation](https://www.gaspar.ai/blog/retrieval-augmented-generation-and-enterprise-helpdesk) (RAG) to search and retrieve relevant information. Thanks to [advanced NLP](https://www.gaspar.ai/blog/gaspar-generative-ai-helpdesk) it generates accurate, helpful, human-like responses, ensuring that the generated answers are contextually appropriate, reliable and tailored to the employee's needs. Our platform is characterized by reduced hallucinations when compared to others: RAG mitigates the risk of generating misleading or incorrect responses that could lead to user frustration or worse, wrong decisions.
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It also offers more than [30 ready-to-use integrations](https://www.gaspar.ai/integrations) with your commonly used apps to automate more than a hundred tasks. Gaspar AI understands queries necessitating actions across different platforms, their intent and user context, and executes them automatically, sparing your agents from manual intervention. Our plugins seamlessly integrate into your workflow, automating mundane employee support tasks such as password resets and software access approvals, empowering your employees to handle essential functions like time-off requests with ease—all without the need for human intervention. 

 

## Why integrate a generative AI helpdesk within Slack?

 

Integrating the generative AI helpdesk with Slack presents multiple benefits for organizations aiming to enhance their service desk operations: 

 

- **Enhanced accessibility**: Employees can access the helpdesk directly within Slack, where they already spend a substantial amount of their time, making it convenient to seek help without switching platforms or knowing technical jargon. 

- **Streamlined communication**: By integrating with Slack, all helpdesk interactions are centralized in one platform, simplifying communication and making it easier to track and manage support requests. 

- **Increased user adoption**: Since employees are already familiar with Slack, they are more likely to use the AI helpdesk, leading to higher engagement and utilization rates. 

- **Enhanced and real-time collaboration**: Integration with Slack facilitates better collaboration among employees and support agents, as they can easily share information, documents, and updates within the same platform. 

- **Cost savings**: Integrating the helpdesk within Slack can lead to cost savings by consolidating tools and eliminating the need for separate service desk software licenses. Additionally, it boosts the ROI of current Slack investments.  


By embedding service desk capabilities within Slack, companies can establish a central hub for communication, collaboration, and problem-solving. This consolidation simplifies workflows and nurtures a culture of teamwork and knowledge sharing among employees. 

 
## Gaspar AI helpdesk Slack integration key features

When you integrate Slack with Gaspar AI, you get extra AI-powered features to optimize your employee support operations and boost efficiency. 

 

### Automated resolution

Gaspar AI’s Generative AI chatbot automatically and instantly resolves at least 40% of employee issues without human intervention, powered by LLMs and 3rd party plugins. Most common problems addressed include [password resets](https://www.gaspar.ai/blog/automated-password-reset), software and hardware provisioning, group and email management, access requests, and more! 

### Automated approvals

Gaspar AI makes it easy for everyone to ask for time-off or access the channels, folders and groups they need but not the ones they don't. The process happens on Slack for both the requester and the approver, and they can track the request’s status on the same platform.  

### Instant, accurate, human-like answers

Your workforce can instantly find information – HR policies, IT troubleshooting and more just by asking our AI Virtual Agent on Slack. It searches articles, documents and data across knowledge bases and repositories, and can ask follow-up questions until employees get the exact answer. Our chatbot serves them concise summaries instead of links to articles, along with citations to enhance trust.  

### Efficient internal communications

If you are fed up with sending important email updates that nobody reads, then you’ll love this feature. With Gaspar AI, you can reach and engage employees by sending tailored messages directly through Slack — motivating them to act. You can create announcements about anything: software migrations, planned maintenance, office lunches, team reviews, changes in HR time-off policy, reminders about expenses submission, or updates about new product launches and campaigns.  

### No-code workflow automation

Reduce manual work by 80% and minimize repetitive tasks such as [onboarding](https://www.gaspar.ai/blog/how-to-complete-employee-onboarding-in-under-one-minute) by creating no-code, customized workflows. You can activate them whenever needed directly from Slack or set up triggers.  

### Hassle-free, automated ITSM

In case of auto-resolution, a ticket is automatically created on your ITSM platform. If the chatbot can't resolve the issue, it facilitates handoff to the right agent with easy ticket creation on Slack and smart routing. End users and agents can follow up the process, receive updates and track the status on Slack at any moment.  

 

## Setting up Gaspar AI on Slack

Setting up Gaspar AI is a straightforward process. You can start with a [free 21-day trial](https://www.gaspar.ai/free-trial-signup). Then, log in with your SSO- e.g. Google, Microsoft 365 – and a member of our team will contact you to onboard you. You can also see detailed steps [here](https://www.gaspar.ai/slack-integration). You will have the opportunity to configure permissions and access controls to ensure that everyone accesses only the information they should, and that sensitive information remains secure. IT admins will define the appropriate level of access for different user roles, including administrators, IT support staff and end-users. The platform is highly customizable, so you can choose the features and level of automation you want.
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We're enthusiasts for great software, both as users and creators. That's why we've prioritized making the entire journey, from setup to everyday use, as effortless as possible. 

 

## Benefits of Gaspar AI in the workplace

Implementing Gaspar AI on Slack has multiple benefits for end users and helpdesk teams: 

 

- **More than 40% of issues automatically resolved**: Gaspar, our AI Virtual Agent, resolves employee issues directly on Slack and automates tasks without human intervention. Your busy teams no longer answer the same questions over and over and have fewer tickets to deal with. 

- **80% less manual work**: By automating the most repetitive tasks, end users and helpdesk teams perform less manual work.  

- **More than 85% of questions instantly answered**: Gaspar AI answers instantly and automatically most of employee queries, with no need for human intervention or search. 

- **Increased productivity**: Fast and accurate issue resolution means less downtime, which empowers your workforce to be more productive.  

- **24/7 access to help**: Our generative AI helpdesk knows no time limit – it's available whenever employees need it.  

- **More time to work on strategic, impactful projects**: With fewer tickets to handle, IT teams are free to focus on bigger and more important projects. 

- **Decreased costs**: With Gaspar AI you decrease resolution time and the cost of inefficient time, thus lowering related costs. Consequently, your company saves money and increases profitability. 

- **Happier employees**: Streamlined communication leads to perfect employee experiences: it frees their time and makes them more productive, leading to higher satisfaction, retention, and a great workplace culture. 

 

If you’d like to take a step forward into your AI journey, [schedule a call](https://www.gaspar.ai/demo-request) with us to discuss your needs and goals. You will also get the chance to see the platform in action and experience our generative AI power first-hand.

Discover how to offer more efficient support with a generative AI helpdesk on Slack. Understand the key features, benefits and capabilities. Read now!

Smarter support: get a generative AI helpdesk on Slack

By seamlessly integrating our AI employee helpdesk with Dropbox, you enjoy powerful AI capabilities that enhance productivity and collaboration for both helpdesk teams and end users. With automated Dropbox account management and improved knowledge management, your support team gains valuable time for impactful initiatives and your employees work better. Let’s explore how you can make your business operations more efficient and enhance employee knowledge access and sharing by connecting Gaspar AI and Dropbox. 

## Automate and streamline approvals

Gaspar AI makes accessing the right groups and folders within Dropbox effortless while maintaining security. It operates seamlessly within Microsoft Teams or Slack, where both the requester and the approver receive real-time updates and notifications. The requester just needs to ask our Generative AI chatbot for access, and the approver will receive the request to either approve or reject it on Slack or Teams. 

- Group Management: Gaspar AI streamlines group management by automating user additions in and removals from Dropbox groups, guaranteeing accurate access rights at any time.  
- Folder Management: By automating folder access approvals, Gaspar AI ensures that authorized individuals have the required permissions and that shared files are only accessed by those they should.  

 
## Automate account management

Gaspar AI's Workflow Automation streamlines team operations by automating repetitive tasks. It simplifies user account management in Dropbox, empowering administrators to seamlessly add or remove accounts, ensuring organizational needs are met with precision and consistency. 


## Create and enrich your company’s knowledge

If you use Dropbox to store your company’s knowledge articles, Gaspar AI detects gaps in your files by analyzing actual employee inquiries and recommends creating relevant content to fill these voids. Additionally, it assesses the quality and depth of your internal information, providing insights into areas that require enhancement. This proactive approach ensures that organizational knowledge stays updated and thorough, promoting ongoing refinement and progress. 

 
## Offer instant answers based on your Dropbox knowledge

Gaspar AI seamlessly integrates with Dropbox, accesses files stored there and ingests knowledge content to generate precise, human-like responses. From IT troubleshooting to HR policies, users receive timely and accurate answers. Each response is backed by thorough source citations, ensuring reliability.  

 
## Gaspar AI’s employee helpdesk and Dropbox collaboration redefines efficiency

By integrating Gaspar AI with Dropbox you elevate your business efficiency with Generative AI and maximize your existing application’s capabilities. In just a few clicks you get better knowledge management and sharing, automated answers based on your internal files and faster folder access, ensuring a very high return on your Dropbox and Gaspar AI investments.
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If you’d like to learn more, you can [schedule a free, personalized demo](https://www.gaspar.ai/demo-request) and discuss your specific needs. 

Dropbox integration for better knowledge management and sharing

Improve your company’s knowledge management and business efficiency by integrating Dropbox with the Gaspar AI helpdesk. Discover more in our blog!

Gaspar AI and Dropbox for better knowledge management and sharing

A year after the massive success and quickest than ever adoption of ChatGPT, followed by the rise of AI in every corner of our lives, one thing hasn’t changed: IT leaders continue to struggle with the same pain points and concerns as they steer digital transformations aimed at bolstering business resilience and enhancing experiences for both customers and employees. From overwhelmed employee support teams to slow response times and complicated processes, these challenges can significantly impact employee satisfaction and overall business operations. In this blog post, we'll delve into the most common pain points and explore how companies can adopt Gaspar AI to address them and unlock valuable benefits. 

## Pain point: Overwhelmed employee support helpdesk teams

Helpdesk support teams face a constant influx of inquiries and issues, often struggling to keep pace with the volume of requests. It's indicative that ticket volume has increased +35% in the last 2 years. This high workload can lead to delays in response times and challenges in providing timely assistance to employees, impacting overall support efficiency and employee satisfaction.
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Gaspar AI alleviates the burden on helpdesk support teams by eliminating L1 support tickets through [autonomous resolution](https://www.gaspar.ai/solutions) and freeing them from massive ticket queues. Our platform offers automated solutions and accurate Generative AI responses to routine employee queries. Gaspar AI uses [proprietary algorithms and high-quality, sector-specific datasets](https://www.gaspar.ai/blog/gaspar-generative-ai-helpdesk), along with Retrieval Augmented Generation (RAG) that ensures the generated answers are based on the company’s knowledge base and internal repositories. At the same time, [multiple plugins](https://www.gaspar.ai/integrations) and GenAI triggered automations allow for instant, automated resolution of most frequent issues, such as password resets. Gaspar AI guarantees swift and precise resolution of L1 issues without human intervention, freeing up valuable resources for more complex tasks.
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**_Value delivered: Reduced ticket volume and manual work_**
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By automatically and accurately answering and resolving routine queries, Gaspar AI deflects a high number of support tickets, relieving the pressure on helpdesk teams and [streamlining support processes](https://www.gaspar.ai/benefits). 

## Pain point: Unproductive employees

The lack of employee productivity may stem from difficulties in accessing timely support or inefficient communication channels, and greatly hinders business operations. With Gaspar AI, employees benefit from instant, high-quality and precise Generative AI responses to repetitive queries. Our Virtual Agent is powered by fine-tuned LLMs optimized to work with enterprise data, and has advanced NLP and NLU capabilities to identify intent and ensure context-aware dialogues. It also engages in interactive conversations and asks follow-up questions to help employees get the right answer.
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**_Value delivered: Increased productivity_**
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By empowering employees with timely and accurate support, Gaspar AI minimizes downtime and allows employees to focus on their core tasks, thereby enhancing overall productivity.  

## Pain point: Employees struggle to use multiple tools and communicate with the helpdesk

Employees struggle to navigate disparate systems, making it difficult to find the files, information or resources they need, or access the support they require.
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Gaspar AI streamlines employee support by offering a [unified, easy-to-use solution](https://www.gaspar.ai/blog/ai-employee-helpdesk-on-slack-msteams-jira) that eliminates the need for multiple tools. Our friendly, intuitive interface on [Slack](https://www.gaspar.ai/blog/employee-helpdesk-on-slack), [MS Teams](https://www.gaspar.ai/blog/using-ms-teams-for-it-support) and [Jira SM support portal](https://www.gaspar.ai/xence-ai) empowers employees to just talk with our chatbot and immediately get solutions. Our AI helpdesk platform instantly consolidates information from different sources, staying grounded in each company’s data, and delivers responses in a human-like way. All AI-generated answer summaries adhere to access permissions and users can instantly verify them through citations and links to source content, boosting their trust to our AI platform. Omni-channel support and easy handoff to human agents also enhance communication between the helpdesk team and employees.
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**_Value delivered: Increased user adoption_**
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With its user-friendly interface, trustworthy responses and omni-channel support, Gaspar AI encourages widespread adoption among employees, leading to smoother communication and collaboration between helpdesk teams and end-users. 

## Pain point: Dissatisfaction with employee support performance due to slow response times

Resolution time has increased by +57%* in the last two years. Slow response times impede productivity, lead to dissatisfaction with overall support quality and erode trust in IT support services. Gaspar AI improves IT support efficiency by increasing agent productivity through automated processes. By facilitating easy ticket creation, automated sync with the ITSM platform, and smart routing to the right agent, Gaspar AI reduces response times and enhances the perception of IT services. Our AI helpdesk allows employees to look up the status of one or multiple tickets on Slack, MS Teams or the ITSM portal for greater resolution visibility. And in case additional details or responses are needed, it automatically sends notifications to employees and agents.
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**_Value delivered: Improved IT helpdesk perception_**
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Gaspar AI enhances IT support efficiency, reducing response times and improving employee satisfaction with quicker issue resolution. This boosts the perception of IT services within the company, making the IT and helpdesk team the employees’ best partners. 

## Pain point: Investments entail long time-to-value and deployment

Investments often require extended deployment periods and time-to-value, posing challenges for companies seeking rapid returns on their technology investments. Lengthy deployment processes can delay the realization of benefits, hindering business agility and innovation. Gaspar AI accelerates value realization with its rapid deployment process that takes no more than 1 hour and seamless integrations. By offering over 30 out-of-the-box integrations and quick knowledge ingestion from various platforms, such as Sharepoint, Google Docs, Coda, Confluence, Helpjuice, Notion, Dropbox, Gaspar AI ensures companies can swiftly leverage its capabilities.
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**_Value delivered: Rapid value_**
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Gaspar AI's quick deployment and seamless integrations ensure companies can swiftly leverage its capabilities, resulting in accelerated value realization and faster return on investment. 

## Pain point: Data security concerns

Data security concerns pose represent a critical challenge for organizations, as breaches can jeopardize sensitive data and result in significant financial and reputational damage. Protecting data integrity and confidentiality is paramount in maintaining trust with customers and stakeholders.
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Gaspar AI prioritizes data security and privacy by ensuring that customer data are protected. The information collected from our customers is strictly confidential and will never be shared with other customers or utilized to train our generic AI model. The sole purpose of collecting these data is to enhance and personalize each company's model for an improved and tailored experience. Thus, data are first stripped of anything personal or sensitive to the business. 
Moreover, customer data reside in their own region and don’t get transferred between regions. With data centers located across different continents (US, Canada, EU, or UK), Gaspar AI adheres to stringent privacy regulations.
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**_Value delivered: Respects business processes and privacy_**
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Gaspar AI safeguards sensitive information and adheres to business processes, thereby instilling confidence and trust in the company’s data handling practices. 

## Pain point: Complicated and repetitive processes that add zero value

Complex and tedious processes that contribute little to no value can bog down organizational efficiency and drain resources. These inefficiencies often arise from outdated workflows and manual tasks that consume valuable time and effort without yielding meaningful results.
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Gaspar AI simplifies and automates complex processes with its [no-code, intelligent workflow automation](https://www.gaspar.ai/platform). Helpdesk teams can create custom workflows to automate repetitive processes such as employee onboarding, account creation and more. Our AI helpdesk also identifies and resolves issues through GenAI-triggered automations, thus offering instant, autonomous resolution and deflecting tickets.
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**_Value delivered: Easy and smart automation_**
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Gaspar AI simplifies complex workflows and automates repetitive tasks without requiring any manual effort or coding skills.  

## Accelerate employee support efficiency and satisfaction with Gaspar AI

Gaspar AI emerges as a transformative solution for addressing common pain points in employee support, offering unparalleled value through its advanced Generative AI capabilities. By reducing ticket volume, increasing productivity, improving user adoption, enhancing IT perception, accelerating value realization, ensuring data security, and enabling smart automation, Gaspar AI empowers companies to optimize their support processes and deliver exceptional experiences to employees. [Embrace Gaspar AI today](https://www.gaspar.ai/demo-request) to revolutionize your employee support ecosystem and unlock a new era of efficiency and satisfaction.
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*_Source: https://www.metricnet.com/_  

How to address your employee support pain points with AI

Struggling with low-quality, slow employee support? Discover how Gaspar AI's helpdesk boosts productivity, automates tasks and reduces manual work.

How to address your employee support pain points with Gaspar AI

If you are an Atlassian customer, you are likely considering their virtual agent to boost your helpdesk team’s and employees’ productivity, accelerate work and streamline your support operations. At the same time, you are not sure about the exact features and automation you will get; or you might be a Standard or Data Center customer so not eligible to deploy it.
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In this blog post, we delve into Atlassian’s features and explore how Gaspar AI can be a meaningful AI helpdesk alternative or a complementary platform. We have also created a useful [infographic](https://gaspar-www.sfo3.cdn.digitaloceanspaces.com/488983947edec9cd6d6f49f3d1561120.pdf) that compares the two virtual agents to help you quickly navigate your options. 

## What is Gaspar AI?

Gaspar AI is your AI helpdesk partner that empowers your team and employees to perform better and be more productive by getting instant support and ultimately driving your company's success. Gaspar AI automates repetitive tasks and workflows, answers questions in seconds, optimizes knowledge management and automatically resolves more than 40% of employee issues – all within your company's chat platform.
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Our helpdesk offers a [Generative AI Virtual Agent on Slack, MS Teams and Jira SM](https://www.gaspar.ai/blog/ai-employee-helpdesk-on-slack-msteams-jira) support portal trained with best-in-class LLMs to understand employee questions' context and intent and provide instant resolution. Gaspar, our AI chatbot, can dynamically ask follow-up questions and combine multiple plugins until users get accurate solutions.
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It also offers no-code Workflow Automation to streamline repetitive processes, and an Admin Hub where IT managers can review performance, get business insights and AI recommendations about high-impact automation and content that’s missing from your knowledge base. 

### Main AI helpdesk features

- Generative AI chatbot on Slack, MS Teams and [Jira SM support portal](https://www.gaspar.ai/xence-ai) for quick employee support 
- Instant resolution of more than 40% of issues 
- GenAI-enabled Knowledge Management 
- Slack and MS Teams accessible approvals and automation 
- Interactive notifications via Slack and MS Teams 
- No-code automation hub 
- Ticket automation and smart routing 
- Automated employee onboarding and offboarding 
- Multi-channel support  
- 30+ out-the-box [integrations](https://www.gaspar.ai/integrations) with most used apps 
- Admin Hub to customize the platform and review everything support-related 
- Powerful analytics with useful dashboards and KPIs 
- AI-powered insights to optimize your knowledge base and automations 

#### Pros

- Available to all customers, with unlimited capabilities and usage 
- Increased flexibility and multiple options for our chatbot: deployment on Slack, Teams or [JSM](https://www.gaspar.ai/xence-ai) 
- Out-the-box automations – no need for manual work 
- Integration with multiple Knowledge Management systems e.g. Confluence, Coda, SharePoint, Google docs, Notion, etc.
- Intuitive and customizable interface and platform 
- Super fast deployment 
- AI-powered for smart diagnosis and problem-solving 
- Integration with various enterprise software enhances service management functionalities 
- Implementation on Cloud, Data Center or other infrastructure 

#### Cons

- Lack of an online community 
- Workflow automation capabilities can be further enriched 
- No AI-powered new content generation e.g. for new knowledge articles 

## What is Atlassian’s Virtual Agent?

The Atlassian virtual agent with Atlassian Intelligence automates support interactions to free up agent time and deliver service at scale. With a built-in AI engine that leverages Natural Language Processing, it offers fast, conversational support, automating Tier 1 support issues. 

### Main features

- AI-powered answers on Slack and JSM help center (beta)
- Creation of custom intents  
- Automated web requests for basic support issues 
- Low/no code flow builder 
- Insights about the virtual agent’s effectiveness that help identify ways to optimize your intents and knowledge base 
- Ticket routing to the right team with pre-gathered context for complex issues  

#### Pros

- Online community for help 
- Easy to use with the rest of Atlassian products 
- Automated issue creation on Jira SM when no request resolution is possible via the virtual agent 

#### Cons

- Available only for Premium and Enterprise customers
- Available only on Cloud 
- Works only on Slack for now - JSM help center is in beta – so limited flexibility
- Offers AI summaries (in beta) for Smart Links from Confluence, Jira and Google docs only.
- Need to manually create intents and conversation flows 
- No workflow automation 
- No approvals automation across different apps
- Few integrations – works in the Atlassian environment 
- Integrates with Confluence only and no other knowledge management systems  
- Mix of paid and free capabilities 

## Complement your Atlassian tools with Gaspar AI’s helpdesk platform

Gaspar AI is a more holistic solution that comes with added features - including out-the-box automations - on top of the virtual agent. Our AI helpdesk unveils exclusive functionalities that can be tailored to your company and maximize the use of your Atlassian products with no need to switch any apps or transition to new tools. You can discover all the extra capabilities you get in our informative [infographic](https://gaspar-www.sfo3.cdn.digitaloceanspaces.com/488983947edec9cd6d6f49f3d1561120.pdf).
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You can thus improve your employee support efficiency and effectiveness. Noteworthy features include: 

- **Generative AI**: Unveiling a cutting-edge AI assistant that swiftly resolves employee issues with no human intervention.  
- **Jira SM, Slack and MS Teams chatbot integration**: user-friendly interface that facilitates real-time problem-solving. 
- **Agile Knowledge Management**: Empower your team with a dynamic knowledge base that evolves thanks to AI-powered recommendations. 
- **No code automation**: Unleash the power of automated workflows with ease. 
- **Available to all Atlassian customers, Cloud and Data Center**: no usage limits, no exclusivity, no price premiums. 

**If you'd like to learn more about how Gaspar AI can transform your support operations and be a great asset to your company, [schedule a free, personalized demo](https://www.gaspar.ai/demo-request).**  

### [Atlassian virtual agent and Gaspar AI](https://gaspar-www.sfo3.cdn.digitaloceanspaces.com/488983947edec9cd6d6f49f3d1561120.pdf)

Wondering whether to go for Atlassian chatbot? Read our blog to understand all the features and what chatbot and helpdesk alternatives you have.

Gaspar AI and Atlassian virtual agent: everything you need to know

From Sales and Marketing to IT and beyond, AI helpdesks offer a plethora of benefits, streamlining operations, enhancing productivity, and elevating customer experiences across all departments within the enterprise. Let's explore how various departments can leverage AI helpdesks to drive innovation and efficiency. 

## IT Operations AI helpdesk use cases

An AI helpdesk can empower IT teams to better manage and respond to incidents, automate the ITSM process and optimize support operations. 

1. **Hardware provisioning**: Ensure all employees get the hardware they need when they need it. 
2. **Identity access management**: With an AI helpdesk, resetting passwords, giving access to groups and email lists or removing users from channels is as easy and quick as sending a message.  
3. **Retrieve network access details**: Allow employees to easily search for and retrieve details about their network access and permissions, simplifying IT operations. 
4. **Software provisioning**: Enable employees to have access to the right applications. 
5. **Account management**: Create new accounts, delete old ones, better manage existing ones. 
6. **Incident management and resolution**: AI helpdesks automate incident triage, diagnosis, and resolution processes by analyzing ticket data, system logs, and knowledge base articles. By leveraging machine learning algorithms, IT departments can categorize and prioritize incidents, suggest relevant solutions, and even automate resolution for common issues, thereby minimizing downtime. 
7. **ITSM automation**: AI helpdesks streamline operational workflows by automating routine tasks, assigning tickets, and managing resources efficiently. By intelligently routing requests, prioritizing tasks, and orchestrating workflows, operations teams can minimize manual intervention and reduce response times. 
8. **Planned maintenance notifications**: Keep employees informed about scheduled maintenance for IT systems and applications to reduce disturbance and downtime to a minimum. 
9. **System outage alerts**: Provide immediate alerts to IT teams and impacted employees whenever a critical system or application experiences downtime, facilitating rapid response and resolution. 
10. **Identify priority automation projects**: With AI-powered insights, IT Operations teams can prioritize projects that will have the highest impact on the business bottom line.  

## Sales AI helpdesk use cases

An AI helpdesk can offer multiple benefits to Sales teams, and be used across several cases:  

11. **Payment and credit policies lookup**: Instant access to the information salespeople are looking for. 
12. **Request contract approval**: Speed up decision-making from days to minutes with a streamlined approval process on one platform. 
13. **Ask about data retention policy**: With an AI helpdesk, sales employees can just ask a chatbot and instantly have a summary of all data retention policies. 
14. **Customer data lookup**: quickly find customer information, such as contact details and order history, to provide better customer service. 
15. **Find info about deadlines and goals**: Sales reps can ask a virtual agent about their personal sales deadlines and goals. 
16. **Find their contracts’ value**: Offer your Sales reps quick and easy access to information tailored specifically to their needs and sales contracts, such as deadlines, contract value, and more. 
17. **Deal milestone alerts**: Alert sales representatives upon reaching pivotal milestones in deals, such as contract signings or receipt of payments. 
18. **Meeting reminders**: Automated reminders to employees ahead of client meetings. 

## Marketing AI helpdesk use cases

By integrating with marketing platforms, an AI helpdesk can be used to better manage campaigns, analyze customer feedback, find marketing materials, and much more:  

19. **Find marketing materials**: Employees can just ask the AI helpdesk chatbot where to find the right marketing materials (e.g. launch presentation, flyer, product video, ad) for their campaign. It will direct them to the appropriate resources.  
20. **Marketing assets approval requests**: Facilitate and speed up the process of approving campaign materials – notify approvers on the chat platform when a new request needs their review and simplify the approval process.  
21. **Notify about campaign launch**: Send notifications to employees upon the launch of a new marketing campaign. 
22. **Customer feedback analysis**: AI helpdesks utilize natural language processing (NLP) algorithms to analyze customer feedback from various sources such as surveys, social media, and customer support tickets. By extracting insights, sentiment trends, and actionable feedback, marketers can refine messaging, improve campaign targeting, and enhance overall customer satisfaction. 
23. **Ask for event attendee list**: Help event coordinators retrieve a comprehensive list of attendees for specific events and their contact details. 
24. **Marketing assets’ inventory lookup**: Empower employees to efficiently search for marketing assets, such as brochures, banners or promotional items, and view their inventory level. 

## HR AI helpdesk use cases

An AI helpdesk can tackle routine tasks, while your team empowers your people to thrive.  

25. **Employee onboarding**: AI helpdesks streamline the employee onboarding process by automating all related processes and tasks, therefore freeing up the HR teams to engage with employees and offer them excellent experience. 
26. **Performance management**: An AI helpdesk facilitates performance reviews. It enables HR teams to collect feedback from managers, peers, and subordinates through automated workflows and surveys. It can then provide valuable insights, identify development areas, and support ongoing performance improvement initiatives within the organization. 
27. **Performance review notifications**: Automatically prompt employees and managers when performance reviews are due. 
28. **New hire orientation checklist**: Send a daily email to new employees featuring a checklist of tasks necessary to complete onboarding, ensuring all steps are completed promptly. 
29. **Benefits enrollment alerts**: Inform employees when the benefits enrollment period starts, directing them to relevant forms and resources to select their preferred benefits. 
30. **Approve time-off requests**: Make it easy for HR teams to approve employee requests for time off.  
31. **Handle HR policies and payroll inquiries**: An AI helpdesk automates answering for HR policy and payroll related questions, reducing HR teams’ manual workload. 

## Finance AI helpdesk use cases
 
Optimize your financial operations with an AI helpdesk, making tasks like budget management, purchase approval, and expense tracking effortless: 

32. **Approve purchase requests**: Facilitate the swift review and approval of purchase requests, thereby optimizing the procurement workflow and guaranteeing prompt delivery of essential goods and services. 
33. **Check payments’ status**: AI helpdesks enable Finance teams to easily check the status of any upcoming or pending payments. 
34. **Deadline alert for budget submissions**: Automate reminders to department heads regarding budget submission deadlines. 
35. **Payment deadline notification**: Notify Finance employees when a payment deadline approaches, facilitating timely payments and preventing late fees.  
36. **Financial information lookup**: An AI helpdesk can enable employees to easily find reports, files, balance sheets and more, without having to spend hours searching. 
37. **Invoice approval prompt**: Notify Finance managers when an invoice awaits their approval, averting delays in payment processing.  
38. **Expense tracking**: Better track expense reports’ status and send automated reminders to employees to submit their reports before the deadline, streamlining the reimbursement process.  

## Legal AI helpdesk use cases

AI makes research and document review easier. Legal teams can use it to streamline workflows, mitigate legal exposure, and ensure adherence to regulatory requirements. 

39. **E-discovery**: AI helpdesks enable legal teams to sift through large volumes of electronic data to find relevant documents quickly and efficiently. 
40. **Lookup legal information**: Provide Legal employees with a convenient way to find relevant legal and previous cases’ info. 

## Supply Chain Management AI helpdesk use cases

AI helpdesks streamline procurement processes and facilitate supply chain optimization through intelligent automation and predictive analytics.  

41. **Purchase order approval requests**: Speed-up PO approval process by informing managers promptly when a new purchase order needs their approval. 
42. **Find vendor details**: An AI helpdesk can empower employees to easily access vendor information, including contact details, payment terms, and purchase history. 
43. **Procurement policies lookup**: Easily find and understand all policies related to procurement, ensuring compliance. 
44. **View supplier contracts**: AI helpdesks enable employees to easily access procurement contracts, such as supplier agreements, service-level agreements, and nondisclosure agreements, along with their respective terms and conditions. 

## AI helpdesk use cases for all employees

I just described 44 AI helpdesk use cases across different departments, and there are so many more. Expect new use cases as AI is progressing, but to finish I will describe some more that are relevant to all employees no matter their function: 

45. **Request time off**: AI helpdesks streamline the time-off approval process and allow for quicker approvals. 
46. **Access health insurance information**: Offer employees a straightforward way to retrieve critical information regarding their health insurance benefits. 
47. **Review retirement plan balance**: Enable employees to promptly check their retirement account balance and access important information regarding their retirement plan.  
48. **Request access to folders**: Employees just ask the AI helpdesk chatbot for access to specific folders.  
49. **Get how-to instructions**: Empower your workforce to instantly find the information they are looking for: IT troubleshooting, VPN and network access, security FAQs, and much more.  
50. **Find out PTO balance**: Offer employees quick and easy access to information tailored specifically to their needs and employment situation. 


The potential of AI helpdesks for the enterprise is huge – the use cases are essentially limitless. Now is the moment to strategically assess where integrating helpdesk capabilities can make a significant impact. Which teams stand to benefit most? What workflows require conversational enhancements?
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At Gaspar AI, we're spearheading the AI-driven workforce revolution. Our advanced Generative AI helpdesk streamlines tasks, automates workflows and fosters seamless interactions across your systems. **Let's explore tailored use cases for your business needs. [Schedule a live product tour](https://www.gaspar.ai/demo-request) of Gaspar AI and experience everything it can offer you in action.**  

AI helpdesk use cases across the enterprise

Unlock enterprise efficiency with an AI helpdesk. Discover how you can use it across all departments to increase productivity and streamline workflows.

50 AI helpdesk use cases across the enterprise 

By seamlessly integrating our AI employee helpdesk with [Google Workspace](https://workspace.google.com/), your favorite tools are infused with powerful AI capabilities, enhancing productivity for both helpdesk teams and end users. With automated task handling and immediate assistance without human intervention, your support team gains valuable time for impactful strategic initiatives. Meanwhile, employees avoid idle time, receiving swift solutions without delay. Our Generative AI helpdesk platform goes beyond mere L1 requests, resolving issues within seconds.
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Let’s explore how you can offer smarter and quicker employee helpdesk support by connecting Gaspar AI and Google Workspace. 

## Automate tasks and reduce manual work by 80%

Automatically solve 40% of routine issues and automate repetitive tasks without human intervention. Employees simply talk to our Generative AI Virtual Agent on Microsoft Teams or Slack in natural language and get solutions promptly. These are the key employee helpdesk automations supported by our Google Workspace integration: 

- **Software Provisioning**: Gaspar AI streamlines software provisioning by automating license management, ensuring compliance, and optimizing resource allocation. With strict adherence to permissions, unauthorized access is a thing of the past: users will not be able to get a license if they are not entitled to it based on their role.   
- **Password Management**: Say goodbye to downtime! Gaspar AI identifies the user and [automatically resets their password](https://www.gaspar.ai/blog/how-to-get-rid-of-password-reset-requests-in-ten-seconds) rather than just guiding them through the process. It thus enables employees to get back to work immediately. 
- **MFA Management**: Gaspar AI reinforces security by automating MFA removal when necessary, maintaining robust protocols with minimal administrative overhead. 
- **Group creation**: With a simple request, your desired group is created instantly, with the requester automatically becoming the group owner. 

## Automate and streamline approvals

Gaspar AI makes accessing the right groups, folders, and calendars effortless while maintaining security. It operates seamlessly within Microsoft Teams or Slack, where both the requester and the approver receive real-time updates and notifications.  

- **Group Management**: Gaspar AI streamlines group management by automating user additions and removals, guaranteeing accurate access rights at any time.  
- **Calendar Management**: By automating calendar access approvals, Gaspar AI ensures that authorized individuals have the required permissions, fostering collaboration and boosting productivity. 

## Offer instant answers based on your Google docs (or other) knowledge

Gaspar AI seamlessly integrates with Google Docs, tapping into your internal data to provide precise, human-like responses. From IT troubleshooting to HR policies, users receive timely and accurate answers. Each response is backed by thorough source citations, ensuring reliability. Moreover, Gaspar AI integrates with various knowledge bases and internal repositories, ensuring swift access to relevant information and enhancing operational efficiency.  

## Create and enrich your company’s knowledge

Gaspar AI detects gaps in your knowledge base and docs by analyzing actual employee inquiries and recommends creating relevant content to fill these voids. Additionally, it assesses the quality and depth of your internal information, providing insights into areas that require enhancement. This proactive approach ensures that organizational knowledge stays updated and thorough, promoting ongoing refinement and progress. 

## Automate processes by 90%

Gaspar AI's Workflow Automation streamlines team operations by automating repetitive tasks. It simplifies user account management in Google Workspace, expediting onboarding and reducing offboarding timelines.  

- **Account Management**: Gaspar AI empowers administrators to seamlessly add or remove accounts, ensuring organizational needs are met with precision and consistency. 
- **Account Suspension**: With Gaspar AI's Workflow Automation, account suspension and reactivation are executed promptly, enabling IT Admins to respond swiftly to security threats or operational requirements. 
- **Organizational Unit Management**: Gaspar AI automates user transfers within the company, accurately reflecting organizational structure changes across systems.  
- **Single Sign-On**: Gaspar AI facilitates user creation through streamlined single sign-on functionalities. 

## Make data-driven decisions based on our Business Insights

Unlock employee productivity with Gaspar AI's Business Insights. [Discover prevalent employee challenges](https://www.gaspar.ai/blog/transform-data-into-actionable-knowledge-with-ai-powered-insights), productivity obstacles, and uncover the most effective solutions. Leveraging advanced language models, we analyze ticket data to pinpoint areas for service enhancement. Identify key automation opportunities, process refinements, and knowledge content that will drive significant business impact.  

## Measure your investment’s impact with Performance Metrics

Track which features, capabilities, and resources employees find valuable, along with key KPI performance. Analyze trends over time, enabling informed decision-making and data-backed actions.  

## Gaspar AI’s employee helpdesk and Google Workspace collaboration redefines support

By integrating Gaspar AI with Google Workspace you elevate your employee support operations with Generative AI and maximize your existing applications’ capabilities. In just a few clicks you get more than 100 automations, along with business insights and better knowledge management, ensuring a very high return on your Google Workspace and Gaspar AI investments.
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If you’d like to learn more, you can [schedule a free, personalized demo](https://www.gaspar.ai/demo-request) and discuss your specific needs. 

 

Gaspar AI and Google Workspace for better employee helpdesk support

Enhance Google Workspace with Gaspar AI: Automate tasks, streamline approvals & access instant employee helpdesk support. Discover all you can do in our blog!

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