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Xence - Your Confluence chatbot guru on Jira SM support portal
Thu Sep 28 2023
3 mins read
In the world of employee helpdesk support, where every second counts and knowledge is power, there's a new player on the scene that's changing the game. We are happy to introduce today Xence by Gaspar AI – the culmination of innovation, expertise, and a relentless pursuit of efficiency. With this groundbreaking chatbot, you can say goodbye to the days of endless searches and drawn-out support processes, and hello to instant, accurate solutions.
## Instant answers, zero hassle
Imagine if employees could get answers to their queries the moment they log into the Jira SM support portal, without bothering your IT team. With Xence, this is now a reality: you can instantly answer 50% of employee questions on Jira SM without human intervention! Employees just ask our chatbot, which then accesses [Confluence](https://www.atlassian.com/software/confluence) and offers immediate, efficient, and top-notch assistance in the form of straightforward, human-like answers.
The process is very simple:
- Employees log into Jira SM.
- They fire their burning work-related questions directly at our exclusive Xence AI chatbot.
- Our chatbot answers with human-like responses of unmatched quality, with information from Confluence.
- If needed, employees can ask clarifying questions and get additional details to enhance solution accuracy.
To get a better idea of how Xence works, you can check out this [short demo video](https://youtu.be/u8O9Tieh0xI).
## A native, exclusive Confluence chatbot on Jira SM
Xence is not just an AI chatbot; it's a masterstroke that seamlessly bridges Confluence, Jira SM and ChatGPT. It allows you to pluck precise information from your Confluence knowledge base without leaving your Jira SM support portal. No more tab-switching or endless searches through Confluence articles! And thanks to our ChatGPT integration, we ensure that all responses are in everyday language, relevant and instant. Xence streamlines your workflow by seamlessly connecting these three essential tools. It's a level of integration that redefines efficiency.
## Jira SM portal, a hub of intelligent interactions
With Xence, your Jira SM support portal turns into an intelligent interaction hub. It's about more than just creating tickets and answering questions; it's about revolutionizing your support approach. You will no longer constantly answer repetitive Q&As, allowing you to focus on the things that matter. With Xence’s ability to auto-resolve 50% of queries and offer round-the-clock support, you will reduce your manual work by 80% - we’re talking about unparalleled efficiency that will save time and money to your company. And what’s best is that you only need minutes to install it!
Fast, accurate responses, seamless integration, no human intervention – that's Xence's promise.
[Try it today](https://marketplace.atlassian.com/apps/1231831/xence?hosting=cloud&tab=overview) or [schedule a free demo](https://www.gaspar.ai/demo-request) and elevate your employee support operations and experience!