Gaspar AI’s employee helpdesk: the ideal back-to-work gift

Wed Aug 30 2023

4 mins read

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Gaspar, the AI chatbot within our employee helpdesk platform

As the summer sun sets and the work desks beckon, you gear up for the inevitable post-holiday tech frenzy. Employees returning from vacation often find themselves grappling with tech-related issues, from forgotten passwords to baffling software glitches. It's no secret that the return to work can be a bit overwhelming. \ \ But what if there was a way to make this transition smoother and more exciting? \ \ Enter Gaspar AI employee helpdesk – the perfect back-to-work gift that promises to revolutionize internal support for your employees. ## Unveiling Gaspar AI: your employee helpdesk's new best friend If you've ever wished for a magic wand to resolve all your IT and HR support woes, Gaspar AI might just be the enchanting solution you've been waiting for. [Gaspar AI](https://www.gaspar.ai) is an innovative and cutting-edge AI-powered employee helpdesk that's designed to redefine the way internal support operates. With its intuitive interface and intelligent capabilities, Gaspar AI is here to transform mundane tech hiccups into swift problem-solving experiences. \ \ Gaspar, [our AI chatbot built for Slack, MS Teams and Jira SM support portal](https://www.gaspar.ai/blog/ai-employee-helpdesk-on-slack-msteams-jira), automatically and instantly resolves 40% of employee requests without human involvement. It uses a Large Language Model to learn and produce text and has Natural Language Understanding to comprehend user intent and context. Employees simply chat with Gaspar on [Slack](https://www.gaspar.ai/slack-integration), [MS Teams](https://www.gaspar.ai/blog/using-ms-teams-for-it-support) or Jira SM portal in everyday language. \ \ The AI bot resolves requests instantly thanks to numerous integrations with different apps, or deflects tickets through solution articles from your knowledge base. When employees receive prompt and tailored assistance, their engagement and enthusiasm skyrocket. This, in turn, leads to amplified employee productivity, elevated job satisfaction, and a noticeable boost in business ROI. ## Benefits galore: Why your employees will love Gaspar AI ### 1. User-friendly interface Gaspar AI's employee helpdesk is designed with the end-user in mind. This is why our chatbot has been designed to natively fit and work right where your employees are: on Slack, MS Teams or [Jira Service Management support portal](https://www.gaspar.ai/blog/auto-resolve-issues-with-jira-service-management-and-gaspar-ai-integration). This means your employees won't have to spend precious time trying to navigate complex IT jargon – Gaspar AI makes tech support accessible to everyone. ### 2. Instant assistance Picture this: an employee walks into the office after a relaxing vacation, only to find their computer acting up. Gaspar AI is like having an expert IT professional at their beck and call 24/7. Our AI chatbot interacts with them like a human agent and resolves their requests in seconds. And in case our Virtual Agent can’t solve their issue, they can create a ticket directly on Slack or MS Teams without having to switch applications. Then, it will automatically sync with the ITSM portal and be routed to the most suitable human agent. ### 3. Time-efficient solutions In the fast-paced world of business, time is money. Gaspar AI understands this implicitly and automates routine processes and tasks, such as password resets or software licensing. By swiftly diagnosing issues, delivering accurate solutions and auto-fulfilling workflows, it ensures that your employees can focus on what truly matters – their work – eliminating frustrating downtimes. ### 4. Human-like dialogs and expertise [Our Chat-GPT integration](https://www.gaspar.ai/blog/chatgpt-integrated-chatbot-for-employees) ensures that employees can engage with Gaspar, our AI chatbot, in everyday language, and that the answers will be accurate, specific and natural. Thanks to advanced dialog flow capabilities, they can keep the conversation going and enhance solution accuracy by asking for additional details – Gaspar will keep up with them! ### 5. Round-the-clock availability Post-holiday blues can strike at any hour, and so can technical glitches. Gaspar AI's employee helpdesk is available 24/7, ready to tackle problems whenever they arise. No more waiting until the IT team is back in the office – help is always at hand. ### 6. Personalized experience Gaspar AI isn't just a chatbot spouting generic advice. It learns and adapts to the unique environment of your company, offering personalized solutions that align with your systems and processes. It integrates with your knowledge base and internal repositories, providing answers straight from your internal sources. Consequently, employees will get the right information for their queries at the right time. ### 7. Seamless onboarding and training New hires joining the team as you return to the office? Gaspar AI's employee helpdesk makes their integration smoother. It makes their [onboarding process faster ](https://www.gaspar.ai/blog/how-to-complete-employee-it-onboarding-in-under-one-minute) by automating their account creation and licensing software as needed, allowing them to hit the ground running without overwhelming the IT and HR department. ## The ultimate after-summer gift: why Gaspar AI takes the crown As summer winds down and the work rhythm picks up, gifting Gaspar AI to your employees can be a game-changer. Here's why it's the ultimate post-holiday present: ### - Smooth transition Returning to work after a vacation can be a bumpy ride, but Gaspar AI ensures that your employees' tech-related hurdles are smoothed out, making their transition seamless. ### - Productivity surge When tech issues are swiftly dealt with, productivity soars. By equipping your team with Gaspar AI's employee helpdesk, you're setting the stage for a highly efficient work environment. ### - Boosting morale By showcasing your commitment to your employees' productivity, you show them how much you value their time and want to make their work lives easier, instantly boosting their morale. When employees receive quick and accurate support, they will be happier and motivated to work with your company for a long time. This can lead to improved employee retention and a better overall company culture. ### - Future-ready operations Embracing AI-driven solutions isn't just a trend – it's the future. Gifting Gaspar AI demonstrates your company's forward-thinking approach to technology and innovation. ## Gaspar AI, more than just an employee helpdesk In a nutshell, Gaspar AI isn't just an employee helpdesk for IT and HR issues; it's a game-changing tool that empowers your employees, enhances productivity, and makes the return to work a delightful experience. As you gear up to welcome your team back after the summer break, consider the invaluable gift of Gaspar AI. Revolutionize your employee helpdesk, enhance your employees' work lives, and set the stage for a productive and tech-savvy future. If you want to explore the wonders of Gaspar AI you can [schedule a demo](https://www.gaspar.ai/demo-request) and witness the transformation firsthand. Remember, the return to work doesn't have to be daunting – not when Gaspar AI is by your side.

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Gaspar AI’s employee helpdesk: the ideal back-to-work gift