Atlassian Integration
Gaspar AI & Atlassian integration
With our Atlassian integration, you bring Generative AI to your favorite tools, enrich them with automation capabilities and maximise their use and ROI. Gaspar AI is the only AI helpdesk that offers a seamless experience on Jira SM support portal, on top of Slack and MS Teams. It integrates with Jira SM, Jira Software and Confluence for better support operations.
Main Integration Features
Automatically resolve issues & automate approvals on Slack, MS Teams and Jira SM support portal
Gaspar AI’s Generative AI chatbot automatically and instantly resolves 40% of employee issues without human intervention, on Slack, MS Teams and Jira SM support portal, powered by LLMs and 3rd party plugins. This dramatically reduces helpdesk ticket costs and volume.
Offer accurate, human-like answers to employee questions
Your workforce can instantly find information – HR policies, IT troubleshooting and more just by asking Gaspar, our AI Virtual Agent. It searches articles, documents and data across knowledge bases and repositories, and can ask follow-up questions until employees get the exact answer.
Automate ticket creation on Jira Service Management & Jira Software
In case of auto-resolution, a ticket is automatically created on your ITSM platform. If the chatbot can't resolve the issue, it facilitates handoff to the right agent with easy ticket creation and smart routing.
Customise Jira Service Management fields
You can configure additional custom values for the Jira SM platform single-choice lists. You can do this on Slack, MS Teams or Jira Service Management.
Optimise your Confluence (or any other) knowledge base
All content built for Confluence (or Coda, Google docs, Sharepoint, etc.) can be leveraged by Gaspar to answer questions. Moreover, Gaspar AI's Business Insights help you identify article gaps with AI recommendations based on real employee demand and create related content.
Improve security by integrating with Atlassian Access
Automatically resolve any identity-related issue and simplify onboarding and offboarding for improved security & governance, and time savings.
Automate repetitive processes
Reduce manual work by 80% and minimise repetitive tasks such as onboarding by creating no-code, customised workflows. You can activate them whenever needed or set up triggers.
Get unique Business Insights
Uncover the most common employee issues, what’s hurting their productivity, which automations or content will unblock them and prioritise those that will have the biggest business impact.
Measure your investment’s impact with our Performance Metrics
Monitor which features, capabilities, and resources employees find valuable, and the performance of key KPIs. Compare performance over time, make grounded decisions and take data-driven action.
Available for all Atlassian customers no matter your plan
Gaspar AI’s automation capabilities are available across all Atlassian plans – free, standard, premium, enterprise with no usage limits.
Integration that works on Cloud, Data Center or customer's infrastructure
Whether you host your Atlassian products in the cloud, have them deployed on your infrastructure or have Azure, AWS, or else, Gaspar AI integrates with them anyway.
