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Reduce employee tickets with Gaspar AI & Atlassian integration

When you integrate Gaspar AI with Atlassian, employees get a seamless experience on the platform they already use (Slack, MS Teams or Jira Service Management portal), and your IT team deflects tickets, resulting in an improved ROI from your Atlassian products.

Main integration features 

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Auto-resolve issues & automate approvals with NLP
Gaspar AI’s conversational AI chatbot automatically resolves 40% of employee issues instantly, without IT teams’ involvement, on Slack, MS Teams or Jira Service Management support portal. This dramatically reduces helpdesk ticket costs and volume.
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Automate ticket creation on Jira Service Management & Jira Software
If the chatbot can't auto-resolve the issue, it prompts the end-user to create a ticket on the platform they are on. The ticket is then automatically synced with Jira and handed over to the right IT agent. 
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Customize Jira Service Management fields
You can configure additional custom values for the Jira SM platform single-choice lists. You can do this on Slack, MS Teams or Jira Service Management.
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Optimize your Confluence knowledge base
All content built for Confluence can be leveraged by Gaspar to deflect tickets. Moreover, Gaspar AI's Proactive Insights provide information gaps to help you build knowledge articles or optimize them.
Integration that works in the cloud or on premises 
Whether you host your Atlassian products in the cloud or have them deployed on your infrastructure, Gaspar AI integrates with them anyway. 
Improve security by integrating with Atlassian Access
Automatically resolve any identity-related issues and simplify onboarding and offboarding for improved security & governance, and time savings.  
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Gaspar AI on Jira Service Management user guide
Get detailed instructions on how to install and use Gaspar AI on Jira Service Management with just one click! Gaspar AI is a powerful app that can help you streamline workflows, automate tasks, and provide insights into your service desk performance. Whether you're a beginner or an advanced user, our documentation will guide you through the process and help you get the most out of this app. Download it now and enhance your Jira Service Management experience!
Download Documentation
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